ZipRecruiter

Log In

1

Dispute Jobs (NOW HIRING)

Onpoint

Dispute Specialist I

Portland, OR · On-site

Dispute Specialist I The Dispute Specialist I is a contributing member of the Fraud - Disputes team, supporting our charter to balance fraud prevention with member service, recovering funds when ...

New

OnPoint Community CU

Dispute Specialist I

Portland, OR · On-site

The Dispute Specialist I is a contributing member of the Fraud - Disputes team, supporting our charter to balance fraud prevention with member service, recovering funds when possible, while operating ...

New

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site) Salary: Full-Time/Hourly Jump start your career at Equity Bank ! We are currently hiring energetic ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site) Salary: Full-Time/Hourly Jump start your career at Equity Bank ! We are currently hiring energetic ...

Belden

SPECIALIST, DISPUTE MANAGEMENT

Richmond, IN · On-site

SPECIALIST, DISPUTE MANAGEMENT Apply now Date: Jul 14, 2026 Location: Richmond, IN, US, 47374 Company: Belden Inc Innovation Starts With You Propel your career at Belden, where innovation creates ...

SpaceXAI

Dispute Analyst, X Money

Bastrop, TX · On-site

SpaceXAI's Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You'll assess claims, manage ...

previous pagenext page

Showing results 21-40

All JobsDispute Jobs

Dispute information

See salary details

$33.5K

$51K

$83.5K

How much do dispute jobs pay per year?

As of Aug 22, 2026, the average yearly pay for dispute in the United States is $50,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a dispute specialist?

Dispute specialists are professionals who handle disagreements or conflicts related to transactions, services, or contracts, often within financial institutions, payment processors, or customer service departments. Their main responsibilities include investigating claims, communicating with involved parties, gathering evidence, and working to resolve the issue fairly and efficiently. They often follow regulatory guidelines and company policies to ensure disputes are handled properly and can provide recommendations to prevent future disputes. Dispute specialists play a key role in maintaining customer trust and ensuring compliance with industry standards.

What are some common challenges faced by professionals working in dispute resolution roles, and how can they be addressed?

Professionals in dispute resolution roles often encounter complex interpersonal dynamics and high-pressure situations where emotions may run high. Balancing neutrality while effectively facilitating communication between parties is a frequent challenge. Successful practitioners rely on active listening, empathy, and strong negotiation skills to guide parties toward mutually acceptable solutions. Continuous training in conflict management and staying updated on industry best practices can help address these challenges and improve outcomes.

What are the key skills and qualifications needed to thrive as a dispute resolution specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need strong analytical skills, knowledge of conflict resolution strategies, and a relevant degree in law, business, or a related field. Familiarity with case management systems, mediation software, and, in some cases, certifications such as a mediator or arbitrator credential are typically required. Exceptional communication, negotiation, and impartiality help professionals stand out in this position. These skills are vital for efficiently resolving conflicts, maintaining positive relationships, and ensuring fair outcomes for all parties involved.

What is the difference between Dispute vs Customer Service Representative?

AspectDisputeCustomer Service Representative
Required CredentialsKnowledge of dispute resolution, relevant certifications (e.g., mediation)High school diploma or equivalent; communication skills
Work EnvironmentFinancial institutions, legal settings, or corporate officesRetail, call centers, or service industries
Employer & Industry UsageUsed in banking, finance, and legal sectors for resolving conflictsCommon across various customer-facing industries
Search & Comparison IntentPeople compare dispute resolution roles with customer service to understand conflict handlingCustomer support roles often contrasted with dispute management

Dispute specialists focus on resolving conflicts, often requiring specific certifications and working in financial or legal environments. Customer Service Representatives handle general customer inquiries and support, typically in retail or service sectors. While both roles involve communication skills, dispute roles are more specialized in conflict resolution, whereas customer service roles emphasize customer satisfaction and support.

What does a dispute specialist do?

A dispute specialist manages and resolves customer or client disputes related to billing, accounts, or transactions. They analyze case details, communicate with involved parties, and use negotiation skills to reach a resolution, often working with dispute management software and adhering to company policies.
More about Dispute jobs

What cities are hiring for Dispute jobs?

Cities with the most Dispute job openings:

What are the most commonly searched types of Dispute jobs?

The most popular types of Dispute jobs are:

What states have the most Dispute jobs?

States with the most job openings for Dispute jobs include:

Dispute jobs near you
Infographic showing various Dispute job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,996 per year, or $24.5 per hour.

Senior Dispute Resolution Specialist

Old Second National Bank

Aurora, IL

$22.55 - $29.30/hr

Full-time

Posted 7 days ago

Old Second National Bank rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

137th of 171 rated banks

Job description

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Move your career forward at Old Second.

Position Overview
The Senior Dispute Resolution Specialist is responsible for managing complex dispute cases, providing expert guidance and support to customers regarding dispute inquiries, processing disputes in the case-management platform (Centrix DTS), and managing dispute documentation within Data Navigator portal. The Specialist also supports the daily operations of the dispute resolution team.

Essential Job Functions
• Review transaction details, gather documentation, and analyze evidence to determine the legitimacy of disputes.
• Adhere to Reg E/Mastercard guidelines and manage chargeback workflows. Ensuring accuracy, completeness, and adherence to strict deadlines.
• Process Reg E disputes determining most effective Return Reason Codes and gathering support for successful dispute resolution. (Debit card, ACH, Zelle)
• Utilize bank software and card processor systems to manage the dispute lifecycle.
• Handle customer inquiries, manage disputes, and communicate with merchants.
• Maintain accurate documentation to support audits, reporting, and compliance requirements.
• Stay current on Debit Card, Zelle, ACH network rules and regulatory requirements related to disputes and chargebacks.
• Provides information and assistance to other departments with questions regarding disputes.
• Review/reply to emails coming into group mailboxes and folders.
• Other related duties may be assigned.

Additional Responsibilities
• Internal expert on dispute investigation and resolution.
• Supports training and ongoing coaching of team members.
• Ensures compliance and accuracy in the handling of Zelle and ACH disputes.
• Ensures disputes are accurately reviewed, resolved, and closed within required timelines.

Minimum Requirements
• High School diploma (or equivalent), and two or more years of bank operations or dispute experience; or equivalent combination of education and experience.

Competencies
• Strong verbal, written, and interpersonal communication skills.
• Strong computer skills and ability to adapt to new technology.
• Ability to learn, understand, and apply information and policies.
• Ability to readily adapt in response to changes in schedule and work priorities.

Preferred, but not required
• Previous ATM experience.

This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Location Details

This position requires the incumbent to work onsite (37 S. River Street, Aurora, IL 60506) on a daily basis to perform the regular responsibilities of the role.

Compensation & Benefits

Base pay: $22.55 - $29.30/hour.

Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!

What Old Second National Bank employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom