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Dispute Jobs in Washington (NOW HIRING)

Exponent Inc.

Principal - Dispute Resolution

Alexandria, VA · On-site

$230K - $320K/yr

D.s * 90+ Disciplines * 30+ Offices globally Our Opportunity We are currently seeking a Principal - Dispute Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA ...

5 Legal

Dispute Resolution Associate

Washington, DC

One of the largest and most prestigious international law firms in the world seeks an associate to join the Disputes practice in their New York or Washington office. Candidates should have 2-4 years ...

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Dispute information

See Washington salary details

$37.9K

$57.8K

$94.6K

How much do dispute jobs pay per year?

As of Aug 22, 2026, the average yearly pay for dispute in Washington is $57,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a dispute specialist?

Dispute specialists are professionals who handle disagreements or conflicts related to transactions, services, or contracts, often within financial institutions, payment processors, or customer service departments. Their main responsibilities include investigating claims, communicating with involved parties, gathering evidence, and working to resolve the issue fairly and efficiently. They often follow regulatory guidelines and company policies to ensure disputes are handled properly and can provide recommendations to prevent future disputes. Dispute specialists play a key role in maintaining customer trust and ensuring compliance with industry standards.

What are some common challenges faced by professionals working in dispute resolution roles, and how can they be addressed?

Professionals in dispute resolution roles often encounter complex interpersonal dynamics and high-pressure situations where emotions may run high. Balancing neutrality while effectively facilitating communication between parties is a frequent challenge. Successful practitioners rely on active listening, empathy, and strong negotiation skills to guide parties toward mutually acceptable solutions. Continuous training in conflict management and staying updated on industry best practices can help address these challenges and improve outcomes.

What are the key skills and qualifications needed to thrive as a dispute resolution specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need strong analytical skills, knowledge of conflict resolution strategies, and a relevant degree in law, business, or a related field. Familiarity with case management systems, mediation software, and, in some cases, certifications such as a mediator or arbitrator credential are typically required. Exceptional communication, negotiation, and impartiality help professionals stand out in this position. These skills are vital for efficiently resolving conflicts, maintaining positive relationships, and ensuring fair outcomes for all parties involved.

What is the difference between Dispute vs Customer Service Representative?

AspectDisputeCustomer Service Representative
Required CredentialsKnowledge of dispute resolution, relevant certifications (e.g., mediation)High school diploma or equivalent; communication skills
Work EnvironmentFinancial institutions, legal settings, or corporate officesRetail, call centers, or service industries
Employer & Industry UsageUsed in banking, finance, and legal sectors for resolving conflictsCommon across various customer-facing industries
Search & Comparison IntentPeople compare dispute resolution roles with customer service to understand conflict handlingCustomer support roles often contrasted with dispute management

Dispute specialists focus on resolving conflicts, often requiring specific certifications and working in financial or legal environments. Customer Service Representatives handle general customer inquiries and support, typically in retail or service sectors. While both roles involve communication skills, dispute roles are more specialized in conflict resolution, whereas customer service roles emphasize customer satisfaction and support.

What does a dispute specialist do?

A dispute specialist manages and resolves customer or client disputes related to billing, accounts, or transactions. They analyze case details, communicate with involved parties, and use negotiation skills to reach a resolution, often working with dispute management software and adhering to company policies.
Dispute jobs near you
Infographic showing various Dispute job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 5% Part Time, 2% Temporary, and 6% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $57,757 per year, or $27.8 per hour.

Dispute Resolution Planner

Software Guidance & Assistance

Rockville, MD • On-site

Other

Posted 2 days ago

New

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Dispute Resolution Planner for a CONTRACT assignment with one of our premier Regulatory clients in the DMV area.
The Dispute Resolution Planner manages end-to-end scheduling, venue sourcing, and logistical coordination for arbitrations. This role serves as the primary point of contact for hearing logistics, working closely with case administrators, coordinators, and external vendors to ensure efficient and cost-effective execution of dispute resolution proceedings. The Dispute Resolution Planner is responsible for evaluating hearing requests, securing appropriate venues across multiple formats (hybrid and in-person), negotiating favorable contract terms, and managing budgets to support the operational needs of the Dispute Resolution Services (DRS) department.
Responsibilities :
  • Identifies and secures appropriate venues, including hotels and offices, to accommodate hearing requirements and party needs.
  • Schedules arbitrations based on hearing request forms from case administrators; coordinates all logistical requirements across hybrid and in-person formats.
  • Liaises with DRS staff to ensure seamless execution of proceedings.
  • Serves as liaison between parties and venues to address last-minute changes, technical requirements, or special accommodations needed for proceedings.
  • Negotiates competitive pricing and favorable contract terms with venues and service providers, including flexible cancellation policies to minimize costs for rescheduled or cancelled hearings.
  • Monitors and manages scheduling-related expenses to ensure cost-effective operations.
Required Skills :
  • Bachelor's degree in business administration, hospitality, or related field; or equivalent combination of education and experience
  • 3-5 years of experience in scheduling coordination, legal operations, or vendor management
  • Strong organizational and multitasking abilities with exceptional attention to detail
  • Excellent written and verbal communication skills
  • Ability to work independently and problem-solve in a fast-paced environment
  • Strong negotiation and vendor management capabilities
  • Proficiency with Microsoft Office Suite and Adobe
Preferred Skills :
  • Experience working in legal services, dispute resolution, arbitration, or regulatory environments
  • Knowledge of the hospitality, financial services, and/or securities industry
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By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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