ZipRecruiter

Log In

1

Dispute Jobs (NOW HIRING)

Upgrade

Dispute Resolution Specialist

Atlanta, GA · Hybrid

The Dispute Resolution Specialist is responsible for the customer dispute process involving merchant and customer projects financed using Upgrade's financing loans. Reporting to the Merchant ...

xAI

Dispute Analyst, X Money

Bastrop, TX · On-site

X Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You'll assess claims, manage provisional ...

Exponent Inc.

Principal - Dispute Resolution

Manhattan, NY · On-site

$230K - $320K/yr

D.s * 90+ Disciplines * 30+ Offices globally Our Opportunity We are currently seeking a Principal - Dispute Resolution for our Construction Consulting Practice in our New York, NY office. In this ...

Yardi

Consumer Dispute Specialist I

Waltham, MA · On-site

$30.76 - $34.61/hr

Join our team as a Consumer Dispute Specialist I, where accuracy, clarity, and curiosity come together to support consumers and strengthen our Resident Screening process. In this role, you'll ...

Exponent Inc.

Principal - Dispute Resolution

Alexandria, VA · On-site

$230K - $320K/yr

D.s * 90+ Disciplines * 30+ Offices globally Our Opportunity We are currently seeking a Principal - Dispute Resolution for our Construction Consulting Practice in our New York, NY or Alexandria, VA ...

next page

Showing results 1-20

All JobsDispute Jobs

Dispute information

See salary details

$33.5K

$51K

$83.5K

How much do dispute jobs pay per year?

As of Jul 11, 2026, the average yearly pay for dispute in the United States is $50,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are dispute specialists?

Dispute specialists are professionals who handle disagreements or conflicts related to transactions, services, or contracts, often within financial institutions, payment processors, or customer service departments. Their main responsibilities include investigating claims, communicating with involved parties, gathering evidence, and working to resolve the issue fairly and efficiently. They often follow regulatory guidelines and company policies to ensure disputes are handled properly and can provide recommendations to prevent future disputes. Dispute specialists play a key role in maintaining customer trust and ensuring compliance with industry standards.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Specialist, and why are they important?

To thrive as a Dispute Resolution Specialist, you need strong analytical skills, knowledge of conflict resolution strategies, and a relevant degree in law, business, or a related field. Familiarity with case management systems, mediation software, and, in some cases, certifications such as a mediator or arbitrator credential are typically required. Exceptional communication, negotiation, and impartiality help professionals stand out in this position. These skills are vital for efficiently resolving conflicts, maintaining positive relationships, and ensuring fair outcomes for all parties involved.

What is the difference between Dispute vs Customer Service Representative?

AspectDisputeCustomer Service Representative
Required CredentialsKnowledge of dispute resolution, relevant certifications (e.g., mediation)High school diploma or equivalent; communication skills
Work EnvironmentFinancial institutions, legal settings, or corporate officesRetail, call centers, or service industries
Employer & Industry UsageUsed in banking, finance, and legal sectors for resolving conflictsCommon across various customer-facing industries
Search & Comparison IntentPeople compare dispute resolution roles with customer service to understand conflict handlingCustomer support roles often contrasted with dispute management

Dispute specialists focus on resolving conflicts, often requiring specific certifications and working in financial or legal environments. Customer Service Representatives handle general customer inquiries and support, typically in retail or service sectors. While both roles involve communication skills, dispute roles are more specialized in conflict resolution, whereas customer service roles emphasize customer satisfaction and support.

What jobs make $3,000 a day?

High-earning jobs that can pay $3,000 a day include specialized roles such as senior corporate lawyers, top-tier surgeons, investment bankers, and certain high-level consultants. These positions typically require advanced education, extensive experience, and often involve high-stakes environments or significant responsibilities.

What is a dispute specialist job description?

A dispute specialist is responsible for investigating and resolving customer disputes related to billing, payments, or account issues. They analyze account information, communicate with customers and internal teams, and use dispute management tools to ensure accurate resolution within established deadlines.

What is a good job for people who like to argue?

A dispute resolution specialist or mediator is a good job for people who enjoy arguing, as it involves facilitating negotiations and resolving conflicts. Strong communication, negotiation skills, and impartiality are essential in this role, which often requires certification or training. These jobs are common in legal, corporate, and community settings.

What jobs pay 4000 a week without a degree?

Dispute resolution roles such as experienced mediators or arbitrators can pay around $4,000 per week, especially with specialized training and certification. High-level sales positions, freelance consulting, or certain real estate broker roles may also reach this income level without requiring a degree, often relying on skills, experience, and client networks.

What are some common challenges faced by professionals working in dispute resolution roles, and how can they be addressed?

Professionals in dispute resolution roles often encounter complex interpersonal dynamics and high-pressure situations where emotions may run high. Balancing neutrality while effectively facilitating communication between parties is a frequent challenge. Successful practitioners rely on active listening, empathy, and strong negotiation skills to guide parties toward mutually acceptable solutions. Continuous training in conflict management and staying updated on industry best practices can help address these challenges and improve outcomes.
More about Dispute jobs
What cities are hiring for Dispute jobs? Cities with the most Dispute job openings:
What are the most commonly searched types of Dispute jobs? The most popular types of Dispute jobs are:
What states have the most Dispute jobs? States with the most job openings for Dispute jobs include:
Dispute jobs near you
Dispute Resolution Specialist

Dispute Resolution Specialist

Upgrade

Atlanta, GA • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

About the Role:

The Dispute Resolution Specialist is responsible for the customer dispute process involving merchant and customer projects financed using Upgrade's financing loans. Reporting to the Merchant Operations Department, this individual will play a key role in the support and operational components of the Upgrade's product strategy. The ideal candidate brings a positive and adaptable mindset to our team environment. 

 
What You'll Do:

  • Communicate with customers and merchants as part of the dispute investigation, resolution, collections and risk mitigation process
  • Thoroughly review and investigate disputes including narratives, contracts, and supporting evidence, while delivering exceptional customer service and complying with Reg-E timeframes
  • Identify patterns and trends involving potential fraudulent activity or loan servicing issues and proactively escalates potentially suspicious activity including high risk customers and merchants for further review
  • Prepare detailed investigation narratives that clearly explain the activity, risks, and reasoning for the disposition of a case
  • Partner with key stakeholders to ensure that they are managing the business properly with reference to speculative complaints, genuine business errors or service gaps
  • Handle incoming cash reconciliations, entry adjustments, identifying and resolving refund discrepancies


What We Look For:

  • 3+ years of experience in a customer service role or equivalent role
  • Fundamental understanding of billing and collections processes as well as transactions involving debits and credits
  • Outstanding proficiency in written and verbal communication
  • Excellent organizational and time management skills
  • Strong attention to detail and ability to spot errors or inconsistencies 
  • Demonstrated creativity in finding solutions quickly in response to customer and business demand
  • Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits
  • Entrepreneurial mindset, as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
  • Proficiency with computer software (Google Suite, Excel, Jira,Tableau)
  • Team player mentality with a high level of integrity 

 

What We Offer You: 

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance 
  • Flexible PTO
  • Competitive 401(k) and RRSP program
  • Opportunities for professional growth and development 
  • Paid parental leave
  • Health & wellness initiatives

#LI-Hybrid 

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

Apply