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Dispatch Director Jobs in Arizona (NOW HIRING)

Metro Fire + Security

Dispatcher

Tucson, AZ

As a Dispatcher, you will primarily be responsible for monitoring routes, transferring messages, and directing technicians. To be able to excel in this position, the desired candidate will be able to ...

Metro Fire + Security

Dispatcher

Tucson, AZ · On-site

As a Dispatcher, you will primarily be responsible for monitoring routes, transferring messages, and directing technicians. To be able to excel in this position, the desired candidate will be able to ...

MTM Transit

Dispatcher

Scottsdale, AZ · On-site

$23.50/hr

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and ...

Metro Fire+Security

Dispatcher

Tucson, AZ · On-site

As a Dispatcher, you will primarily be responsible for monitoring routes, transferring messages, and directing technicians. To be able to excel in this position, the desired candidate will be able to ...

City of Yuma

911 Emergency Dispatcher

Yuma, AZ · On-site

$24.52 - $31.86/hr

... directed. Provides detailed call information to responding personnel; maintains status and ... Enters call information into Computer Aided Dispatch (CAD) incident logs; tracks a variety of law ...

MTM Transit

Dispatcher

Scottsdale, AZ

$23.50/hr

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and ...

City of Yuma, AZ

911 Emergency Dispatcher

Yuma, AZ · On-site

$24.52 - $31.86/hr

... directed. * Provides detailed call information to responding personnel; maintains status and ... Enters call information into Computer Aided Dispatch (CAD) incident logs; tracks a variety of law ...

MTM, Inc.

Dispatcher - AAA

Phoenix, AZ · On-site

The Dispatcher works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and ...

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Dispatch Director information

How does a dispatch director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

What are the key skills and qualifications needed to thrive as a dispatch director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

What does a dispatch director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.
What are the most commonly searched types of Dispatch jobs in Arizona? The most popular types of Dispatch jobs in Arizona are:
What are popular job titles related to Dispatch Director jobs in Arizona? For Dispatch Director jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Dispatch Director jobs in Arizona look for? The top searched job categories for Dispatch Director jobs in Arizona are:
What cities in Arizona are hiring for Dispatch Director jobs? Cities in Arizona with the most Dispatch Director job openings:
Dispatch Director jobs near you
Infographic showing various Dispatch Director job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Dispatcher

Metro Fire + Security

Tucson, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Description

Company

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.


Great company culture with room to grow.


The Dispatcher is Metro Fire's first point of contact for emergency and non-emergency calls. As a Dispatcher, you will primarily be responsible for monitoring routes, transferring messages, and directing technicians. To be able to excel in this position, the desired candidate will be able to multi-task in stressful conditions with little supervision, have excellent communication skills, and have strong organizational and interpersonal skills.


Responsibilities  

Answer emergency and non-emergency calls and document important information through company software.

Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments.

Call customers to set up service and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes, etc.) 

Enter data into the company system and maintain logs, records of calls, activities, and other required information.

Build out contracts and ensure all services required are included in the contract.

Set up new customers in software (Profit Zoom)

Complete Building Reports for buildings being serviced.

Monitor schedules and ensure technicians have full, tight schedules (i.e., technicians are spending more time working than travelling to various job sites)

Operate and manage a multi-line telephone console system.

Use phone and computer system to direct technicians to the appropriate sites.

Perform other related duties as assigned or required. 

Requirements

High School Diploma or GED

Two (2) years prior work experience

Able to work full-time, between the hours of 7AM - 6PM

Ability to multi-task and prioritize work according to urgency.

Ability to work well under pressure.

High precision/detail-oriented

Excellent communication and interpersonal skills

Fast typing with experience in data entry

Knowledge of fire systems and tools

Does not take short-cuts: work effectively and efficiently while performing all aspects of the required job.


Preferred

Experience working in Profit Zoom

Building Reports and Paylocity

Working knowledge of Microsoft Office (Excel, Outlook, Word)


Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

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