Dispatch Trainee Jobs in Arizona (NOW HIRING)

Salary: See Position Description
Location : Sierra Vista, AZ
Job Type: A Regular, Full Time
Job Number: 090325
Department: SEACOM
Opening Date: 09/03/2025
PUBLIC SAFETY DISPATCHER TRAINEE - SIERRA VISTA
CLASSIFIED: Position is subject to the provisions of the Merit System Rules pursuant to Arizona Law
RATE OF PAY: $21.29 hourly plus a comprehensive benefits package to include membership in the Arizona State Retirement System.
UPON SUCCESSFUL COMPLETION OF TRAINING PERIOD, PAY RATE WILL INCREASE TO DISPATCH I - HOURLY RATE $21.95
PLEASE NOTE: Successful candidate must pass an extensive background screening.
NATURE OF WORK: Under general supervision, answers emergency 911 and non-emergency telephone calls, determines nature and urgency of call and dispatches appropriate personnel and equipment; position requires working on a rotating schedule (day, mid-shift and nights), covering 24/7 operation to include working holidays and weekends; performs related work as required.
Essential Functions
As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.
TYPICAL DUTIES: (Illustrative Only) Answers emergency and non-emergency phone lines, determines the nature and urgency of the call, obtains the necessary information and details regarding requests; refers to appropriate agency or dispatches appropriate police, fire and medical personnel and equipment; records time and nature of call as well as time and nature of response; directs concerns or calls for service to proper channels, including other law enforcement agencies to confirm or locate stolen vehicles, missing or wanted persons; continually evaluates pending and new calls for service to assure they are being assigned in order of priority; performs registration and driver's license checks.
Determines appropriate response necessary based upon questioning of the caller; maintains status and location of law enforcement and fire personnel; handles lobby traffic during non-business hours and in instances where the caller is at the station; performs monthly warrant updates and validations; responds to public requests for general information; answers TTD (Telecommunications Device for the Deaf) calls and tests daily; maintains a variety of logs relating to public safety, including radio logs, tow company requests, on-call duty officer requests, and wanted persons "hit" file.
Enters and validates data on warrants and stolen items; accesses Criminal Justice Information System databases to enter and retrieve law enforcement information; monitors and operates two-way radio to provide information and monitor status of computerized radio system while monitoring, transmitting, and paging on-site radio channel; monitors alarms at the Sierra Vista Police Department.
When necessary: monitors video surveillance points by utilizing camera system located at console, answers calls made from external call boxes and ability to open back access gate for emergency personnel.
Minimum Qualifications
High School diploma or equivalent; must be a minimum of 18 years of age and successfully pass a comprehensive background investigation; must possess and maintain a valid Arizona Driver's License and the ability to be covered by county insurance; successful completion of a written exam, psych exam, hearing exam; mandatory pre-employment and random drug and alcohol testing.
Knowledge, Skills & Abilities
Knowledge attained following successful training period:

• Emergency dispatch practices and procedures;
• The road, location and addresses of buildings and landmarks in Cochise County;
• The Cochise County and Cochise County's municipalities organization and services;
• Successful certification in current Emergency Dispatch Protocols.

Ability to:

• Communicate, using telephone and two-way radio equipment;
• Evaluate emergency calls and determine appropriate level of response needed;
• Remain calm and function appropriately during emergency situations and communicate with persons in varying degrees of hysteria;
• Establish and maintain effective working relationships with emergency personnel, other government personnel, outside law enforcement agencies and the general public;
• Work in a multi-tasking environment, subject to quickly changing priorities;
• Speak clearly and actively listen;
• Negotiate;
• Use computer terminals and keyboard at 40 words per minute.
• Receive and apply feedback;
• Exercise good judgement when direct supervision is not available.
• Assess routine and complex problems.
• Ability to follow verbal and written instruction;
• Ability to provide instruction to callers/peers/co-workers.

WORK ENVIRONMENT: Work is primarily performed under general supervision in an office setting with appropriate climate controls; exposure to continuous interruptions, constant noise from phone/radio and in-person communications and background noises; exposed to crisis calls which may include abusive language; requires working early mornings, evenings, nights, weekends, and holidays, as assigned.
PHYSICAL REQUIREMENTS: Essential functions of this position require: lifting, manual dexterity, large motor skills, ability to communicate, prolonged periods of sitting and/ or standing, lifting, kneeling, squatting, stooping, extended periods of viewing a monitor, and operating a keyboard.
Light work: Exerting up to 20 pounds of force, frequently lifting of objects weighing up to 10 pounds, requires a good deal of standing, or involves sitting most of the time.
Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability, and creative problem-solving skills.
Reasonable accommodations will be made for those that are able to perform the essential functions of the job with or without accommodation.
Cochise County is an Equal Opportunity Employer
01
Are you at least 18 years old?

• Yes
• No

02
Do you possess a High School Diploma or GED equivalency?

• Yes
• No

03
Do you have a hearing loss greater than 25 db that has not been corrected?

• Yes
• No

04
Have you ever been convicted of a felony or any offense that would be a felony if committed in Arizona? If yes, please explain and give dates.
05
Have you ever been convicted of a misdemeanor criminal offense involving moral turpitude in Arizona or any state or federal jurisdiction where the commission of such a criminal offense would be a misdemeanor as defined by the Arizona Revised Statutes? If yes, please explain and give dates.
06
If you served in the military, did you receive an honorable discharge? If no, what discharge did you receive?
07
Have you used marijuana within the past two years (24 months)? If yes, please provide month and year of last use.
08
Have you used any illegal drugs, other than marijuana, in the last seven (7) years?

• Yes
• No

09
Have you used dangerous drugs (methamphetamine, amphetamine, acid, peyote, mushrooms, ecstasy, LSD, ketamine, mescaline, salvia, PCP) more than one (1) time since the age of 21 or more than five (5) times total in your lifetime?

• Yes
• No

10
Have you ever illegally possessed, produced, cultivated, or transported illegal drugs for sale?

• Yes
• No

11
Have you ever illegally possessed, produced, cultivated, or transported marijuana for sale? If yes, please provide month and year.
12
Have you possessed or used marijuana/hash more than five (5) times since the age of 21? If yes, how many times?
13
Have you ever abused prescription drugs? If yes, please provide month and year.
Required Question