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Disclosure Desk Manager Jobs in Reston, VA (NOW HIRING)

ValidaTek, Inc.

IT Service Mgr

Arlington, VA · On-site

$80K - $130K/hr

As the primary point of contact between the help desk and leadership, this manager will focus on ... Salary Disclosure Actual salary will be based on a variety of factors including but not limited to ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

As the primary point of contact between the help desk and leadership, this manager will focus on ... Salary Disclosure Actual salary will be based on a variety of factors including but not limited to ...

ValidaTek, Inc.

User Support Manager

Quantico, VA · On-site

$90K - $125K/hr

Familiarity with IT asset management, knowledge management, and service desk reporting. * Experience using enterprise ticketing and IT service management platforms. Salary Disclosure: Actual salary ...

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All JobsDisclosure Desk JobsDisclosure Desk Manager JobsDisclosure Desk Manager Jobs in Reston, VA

Disclosure Desk Manager information

See Reston, VA salary details

$39K

$87.2K

$129.5K

How much do disclosure desk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for disclosure desk manager in Reston, VA is $87,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Disclosure Desk Manager vs Compliance Analyst?

AspectDisclosure Desk ManagerCompliance Analyst
CredentialsTypically requires a bachelor's degree in finance, law, or related field; certifications like CRCM or CAMS are commonUsually holds a bachelor's degree in finance, law, or business; certifications such as CCEP or CAMS are often preferred
Work EnvironmentFinancial institutions, legal firms, or corporate compliance departments; focus on managing disclosure processesFinancial services, banking, or corporate compliance teams; focus on monitoring and ensuring regulatory adherence
Employer & Industry UsageUsed in banking, finance, and legal sectors for managing disclosures and regulatory reportingCommon in finance, banking, and corporate sectors for compliance monitoring and risk assessment

The Disclosure Desk Manager primarily oversees the disclosure process, ensuring timely and accurate reporting, while the Compliance Analyst focuses on monitoring adherence to regulations. Both roles require similar credentials and work in related environments, but their core responsibilities differ in scope and focus.

What does a Disclosure Desk Manager do?

A Disclosure Desk Manager oversees the process of preparing, reviewing, and delivering required disclosures in mortgage or real estate transactions. They ensure compliance with federal and state regulations, such as the Truth in Lending Act (TILA) and the Real Estate Settlement Procedures Act (RESPA). The manager coordinates with loan officers, processors, and closing staff to guarantee all disclosures are accurate and sent to borrowers on time. Their role is crucial in maintaining transparency and avoiding legal or financial penalties for the organization.

What are some common challenges faced by a Disclosure Desk Manager and how can they be addressed?

Disclosure Desk Managers often navigate tight regulatory deadlines and must ensure accuracy in financial disclosures. One common challenge is coordinating with multiple departments to gather timely and precise information, which can be mitigated by establishing clear communication protocols and regular check-ins. Additionally, staying updated on evolving compliance requirements is critical and can be addressed through ongoing training and collaboration with legal and compliance teams. Effective use of disclosure management software also helps streamline workflows and reduce errors.

What are the key skills and qualifications needed to thrive as a Disclosure Desk Manager, and why are they important?

To excel as a Disclosure Desk Manager, you need deep knowledge of mortgage disclosure regulations, compliance best practices, and strong analytical skills, typically backed by experience in mortgage operations or finance. Familiarity with loan origination systems (LOS), compliance software, and relevant certifications like Certified Regulatory Compliance Manager (CRCM) are often expected. Attention to detail, leadership, and effective communication enable you to manage teams and ensure timely, accurate disclosures. These skills are crucial for maintaining regulatory compliance, minimizing risk, and ensuring smooth loan processing within the mortgage industry.
What job categories do people searching Disclosure Desk Manager jobs in Reston, VA look for? The top searched job categories for Disclosure Desk Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Disclosure Desk Manager jobs? Cities near Reston, VA with the most Disclosure Desk Manager job openings:
Disclosure Desk Manager jobs near you
Infographic showing various Disclosure Desk Manager job openings in Reston, VA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,162 per year, or $41.9 per hour.

Service Desk Technician (Day Shift)

Decisionpoint Corporation

Arlington, VA • On-site

$19 - $24/hr

Other

Posted 24 days ago

Job description

Overview
DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational support services to the CISA organization end users. We are looking to fill a need to have a highly competent and highly motivated individual in this role.
This position is fully on-site in Arlington, VA.
Duties & Responsibilities
  • Provide Tier 1 technical support to end-users via phone, email, and chat to include remote computer support.
  • Owning, tracking, and resolving Information Technology (IT) incidents and requests.
  • Fulfilling requests and resolving incidents on a daily basis to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's).
  • Create, document, and maintain support tickets in the ticketing system, ensuring accuracy in details, classification, and status.
  • Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
  • Provide knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Standard Operating Procedures (SOP's), the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions.
  • Logging/Tracking trouble tickets to escalate to other IT support groups.
  • Creating, modifying, or deactivating user accounts.
  • Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
  • Responding to all assigned calls and messages in order of priority and severity.
  • Serve as the First contact for users via phone or email for all IT-related inquiries and incidents.
  • Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams, providing them with all necessary information.
  • Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department.
  • Maintain a professional appearance and demeanor during duty hours and when working with the user community.
Qualifications
  • Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1).
  • High School Diploma with a minimum of 1-2 years of relevant experience in a help desk or technical support role.
  • A proven track record of providing exceptional customer service.
  • Basic troubleshooting and knowledge of IT systems and Applications, their Operating systems ( Windows), Microsoft Office, O365 web browsers, electronic email and other software.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure fast paced environment.
  • Possess excellent written, verbal, and interpersonal communication skills.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

Preferred:
  • ITIL Certification
  • Help Desk Institute Certifications
  • CompTIA A+ or Microsoft Certified Professional

Compensation: Anticipated hourly rate range is $19.00-$24.00 per hour.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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