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Disclosure Desk Manager Jobs in Reston, VA (NOW HIRING)

ValidaTek

User Support Manager

Quantico, VA · On-site

Familiarity with IT asset management, knowledge management, and service desk reporting. * Experience using enterprise ticketing and IT service management platforms. Salary Disclosure: Actual salary ...

ValidaTek, Inc.

Senior Program Manager

Quantico, VA · On-site

$150K - $185K/hr

... Desk support. The program also includes deployment of capabilities and operational support of ... Salary Disclosure: Actual salary will be based on a variety of factors including but not limited to ...

ValidaTek

Senior Program Manager

Quantico, VA · On-site

$125K - $125K/yr

... Desk support. The program also includes deployment of capabilities and operational support of ... Salary Disclosure: Actual salary will be based on a variety of factors including but not limited to ...

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All JobsDisclosure Desk JobsDisclosure Desk Manager JobsDisclosure Desk Manager Jobs in Reston, VA

Disclosure Desk Manager information

See Reston, VA salary details

$39K

$87.2K

$129.5K

How much do disclosure desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for disclosure desk manager in Reston, VA is $87,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Disclosure Desk Manager vs Compliance Analyst?

AspectDisclosure Desk ManagerCompliance Analyst
CredentialsTypically requires a bachelor's degree in finance, law, or related field; certifications like CRCM or CAMS are commonUsually holds a bachelor's degree in finance, law, or business; certifications such as CCEP or CAMS are often preferred
Work EnvironmentFinancial institutions, legal firms, or corporate compliance departments; focus on managing disclosure processesFinancial services, banking, or corporate compliance teams; focus on monitoring and ensuring regulatory adherence
Employer & Industry UsageUsed in banking, finance, and legal sectors for managing disclosures and regulatory reportingCommon in finance, banking, and corporate sectors for compliance monitoring and risk assessment

The Disclosure Desk Manager primarily oversees the disclosure process, ensuring timely and accurate reporting, while the Compliance Analyst focuses on monitoring adherence to regulations. Both roles require similar credentials and work in related environments, but their core responsibilities differ in scope and focus.

What does a Disclosure Desk Manager do?

A Disclosure Desk Manager oversees the process of preparing, reviewing, and delivering required disclosures in mortgage or real estate transactions. They ensure compliance with federal and state regulations, such as the Truth in Lending Act (TILA) and the Real Estate Settlement Procedures Act (RESPA). The manager coordinates with loan officers, processors, and closing staff to guarantee all disclosures are accurate and sent to borrowers on time. Their role is crucial in maintaining transparency and avoiding legal or financial penalties for the organization.

What are some common challenges faced by a Disclosure Desk Manager and how can they be addressed?

Disclosure Desk Managers often navigate tight regulatory deadlines and must ensure accuracy in financial disclosures. One common challenge is coordinating with multiple departments to gather timely and precise information, which can be mitigated by establishing clear communication protocols and regular check-ins. Additionally, staying updated on evolving compliance requirements is critical and can be addressed through ongoing training and collaboration with legal and compliance teams. Effective use of disclosure management software also helps streamline workflows and reduce errors.

What are the key skills and qualifications needed to thrive as a Disclosure Desk Manager, and why are they important?

To excel as a Disclosure Desk Manager, you need deep knowledge of mortgage disclosure regulations, compliance best practices, and strong analytical skills, typically backed by experience in mortgage operations or finance. Familiarity with loan origination systems (LOS), compliance software, and relevant certifications like Certified Regulatory Compliance Manager (CRCM) are often expected. Attention to detail, leadership, and effective communication enable you to manage teams and ensure timely, accurate disclosures. These skills are crucial for maintaining regulatory compliance, minimizing risk, and ensuring smooth loan processing within the mortgage industry.
What job categories do people searching Disclosure Desk Manager jobs in Reston, VA look for? The top searched job categories for Disclosure Desk Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Disclosure Desk Manager jobs? Cities near Reston, VA with the most Disclosure Desk Manager job openings:
Disclosure Desk Manager jobs near you
Infographic showing various Disclosure Desk Manager job openings in Reston, VA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,162 per year, or $41.9 per hour.

User Support Manager

ValidaTek

Quantico, VA • On-site

Full-time

Posted 26 days ago

Job description

Company Overview:
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
Summary:
The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service request management, customer support operations, workload distribution, escalation processes, and team performance while ensuring high levels of customer satisfaction and compliance with organizational standards.
Responsibilities:
  • Lead and supervise a team of User Support Specialists providing Tier 1 end-user support.
  • Manage service request and incident ticket queues, ensuring timely resolution, escalation, and closure.
  • Monitor team performance, workload distribution, service levels, and key performance metrics.
  • Provide exceptional customer service and technical support for hardware, software, network connectivity, application access, and telecommunications issues.
  • Oversee installation, configuration, maintenance, and support of desktops, laptops, printers, peripherals, and mobile devices.
  • Ensure accurate documentation, ticket tracking, and maintenance of IT asset inventories.
  • Coordinate escalations with system administrators, network engineers, developers, and other technical teams.
  • Identify recurring technical issues, trends, and opportunities for process improvement.
  • Develop and maintain operational procedures, knowledge base articles, and support documentation.
  • Prepare reports and brief leadership on team performance, service trends, and operational challenges.
  • Ensure compliance with applicable DoD, DoN, organizational policies, and IT service management practices.

Qualifications:
  • Bachelor's degree in Information Technology or related field and a minimum of five (5) years of IT support experience; or seven (7) years of IT support experience in lieu of a degree.
  • Prior experience leading or performing in a User Support Team Lead, Service Desk Lead, or similar role.
  • Active Top Secret clearance with TS/SCI eligibility.
  • Experience supporting end users in enterprise IT environments.
  • Strong understanding of incident management, service request fulfillment, and ticketing systems.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Demonstrated leadership, organizational, and problem-solving abilities.
  • Ability to obtain and maintain required baseline and technical certifications supporting Tier 1 customer support responsibilities.
Preferred Qualifications:
  • ITIL Foundation certification or experience working within ITIL-based service management environments.
  • Experience supporting DoD or Federal Government organizations.
  • Familiarity with IT asset management, knowledge management, and service desk reporting.
  • Experience using enterprise ticketing and IT service management platforms.

Salary Disclosure:
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
EEO Statement:
ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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