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Ai Support Jobs in Reston, VA (NOW HIRING)

Axinn

Innovation Specialist

Washington, DC · On-site

Provide day-to-day support for legal technology, generative AI, and innovation-related tools used across the firm. * Deliver white glove, 1:1 training and support to lawyers and professional staff on ...

Peraton

AI Engineering Support SME

Washington, DC

This effort will support strategic AI initiatives focused on automation, analytics, generative AI, intelligent agents, software engineering, governance, and enterprise modernization efforts. The ...

Peraton

AI Engineering Support SME

Washington, DC · On-site

$135K - $216K/yr

This effort will support strategic AI initiatives focused on automation, analytics, generative AI, intelligent agents, software engineering, governance, and enterprise modernization efforts. The ...

Peraton

AI Engineering Support SME

Washington, DC

This effort will support strategic AI initiatives focused on automation, analytics, generative AI, intelligent agents, software engineering, governance, and enterprise modernization efforts. The ...

Ntiva

AI Delivery & Support Specialist

Mclean, VA · Remote

The AI Delivery and Support Specialist owns the full lifecycle of Ntiva's AI solutions for clients, starting with our Claude for Microsoft 365 offering. On the delivery side, you'll scope and run new ...

Ntiva

AI Delivery & Support Specialist

Mclean, VA · On-site +1

The AI Delivery and Support Specialist owns the full lifecycle of Ntiva's AI solutions for clients, starting with our Claude for Microsoft 365 offering. On the delivery side, you'll scope and run new ...

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All JobsAi Support JobsAi Support Jobs in Reston, VA

Ai Support information

See Reston, VA salary details

$15

$27

$46

How much do ai support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for ai support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What are some common challenges AI Support professionals face on the job?

AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.

What is an AI Support?

An AI Support job involves assisting users or businesses in utilizing artificial intelligence tools effectively. Responsibilities may include troubleshooting AI-related issues, providing guidance on AI functionalities, and optimizing AI solutions for specific needs. AI Support professionals may work with chatbots, machine learning systems, or automation tools to enhance user experience and operational efficiency. Strong problem-solving skills and technical knowledge are typically required for this role.

What is the easiest AI support job to get into?

An entry-level AI support role typically requires basic technical skills, such as familiarity with AI tools, customer service experience, and problem-solving abilities. Positions may involve assisting users with AI applications or troubleshooting, often requiring minimal formal certifications and offering on-the-job training.

What are the key skills and qualifications needed to thrive in the AI Support position, and why are they important?

To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.

What jobs are needed to support AI?

Supporting AI requires roles such as AI engineers, data scientists, machine learning engineers, data annotators, and AI research scientists. These jobs involve developing algorithms, managing large datasets, training models, and ensuring ethical AI deployment, often requiring skills in programming, statistics, and familiarity with AI tools like TensorFlow or PyTorch.
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What cities near Reston, VA are hiring for Ai Support jobs? Cities near Reston, VA with the most Ai Support job openings:
Ai Support jobs near you
Infographic showing various Ai Support job openings in Reston, VA as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $56,366 per year, or $27.1 per hour.

AI Safety & Alignment Principal Lead - SAFERpower.ai

Electric Power Research Institute, Inc.

Washington, DC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Job Title:
AI Safety & Alignment Principal Lead - SAFERpower.ai
Location:
Remote/Home Based
Job Summary and Description:
The AI Safety & Alignment Principal Lead is a strategic thought leader focused on developing a deep understanding of emerging AI-enabled energy system needs, engaging EPRI and industry SMEs in evaluating potential innovative AI technologies, assurance and risk models, and deployment solutions to address those needs, while working collaboratively within EPRI's member utilities and industry stakeholders to develop and execute upon an overall strategy to demonstrate and deploy AI safely, accountably, fairly, explainably, and reliably.
In this role you will work directly with EPRI's R&D Leadership to advance SAFERpower.ai as EPRI's sector-specific AI risk assurance, and alignment initiative for the electric power sector. The role requires building collaborative relationships with key stakeholders across EPRI R&D sectors, member utilities, ISOs/RTOs, technology partners, standards organizations, policy stakeholders, and other industry leaders.
This position is intended for an executive-level leader who can operate across disciplines, not a legal, compliance-only, cyber-only, or generic enterprise AI risk governance profile. The successful candidate will combine senior energy-sector judgment, emerging technology leadership, applied AI credibility, and the ability to translate AI safety and alignment into practical research strategies, evidence packages, pilots, workshops, executive communications, and member-facing deployment guidance.
Job Functions:
  • Accumulate and maintain a knowledge base of emerging AI technologies, AI incident and failure patterns, AI governance and alignment practices, assurance methods, standards, and the integration of those technologies into the electric power sector; use this knowledge to develop thought leadership pieces and executive communications.
  • Work directly with EPRI R&D Leadership and Program Managers to shape and execute SAFERpower.ai as a cross-sector initiative supporting safe, accountable, fair, explainable, and reliable AI deployment across generation, transmission, distribution, grid operations, planning, customer operations, nuclear, cybersecurity, DER, and enterprise functions.
  • Lead matrixed teams across EPRI R&D sectors to develop and execute strategic R&D efforts related to AI Safety, alignment, assurance, testing/evaluation/verification/validation (TEVV), AI system registries, data provenance, product assurance, deployment assurance, and operational monitoring.
  • Support other strategic initiatives and projects associated with key EPRI objectives related to AI-enabled energy systems, grid modernization, operational reliability, emerging technology adoption, technology partner due diligence, and the safe operationalization of AI.
  • Support leadership in communication of SAFERpower.ai strategy, research initiatives, pilot results, and framework outputs to EPRI member executive advisories, including the EPRI Board of Directors and Research Advisory Committee, as well as member utility executives and other industry stakeholders.
  • Support processes by which EPRI program managers develop cross-cutting research strategies to address strategic AI research priorities and integrate AI assurance, and alignment considerations into existing and future EPRI research portfolios.
  • Assess the technical, operational, economic, risk, regulatory, and market viability of selected AI technologies and evaluate AI deployment scenarios in conjunction with ongoing scenario planning exercises, member pilots, domain-specific playbooks, and workshops.
  • Coordinate with utility executives, EPRI technical staff, ISOs/RTOs, technology partners, implementation partners, standards organizations, policy stakeholders, and other industry SMEs to identify common evidence needs, priority use cases, adoption barriers, and research gaps.
  • Help manage technology and knowledge transfer to key internal and external stakeholders by communicating the state of developing AI technology and key developments in AI safety, alignment, and assurance via reports, playbooks, presentations, working groups, workshops, and member engagement.
  • Guide the development of SAFERpower.ai framework artifacts, including SAFER principles and glossary, U-SAFER assessment methodology, AI System File, AI use-case dossiers, AI system cards, data and provenance records, autonomy and human oversight profiles, TEVV reports, monitoring and incident plans, product assurance guidance, deployment assurance guidance, and toolkit roadmap.
  • Contribute to EPRI strategic planning scenario development efforts and other internal initiatives to ensure AI technology advancement, autonomy risks, governance needs, assurance requirements, and deployment constraints are appropriately accounted for and represented to members.
  • Augment the pipeline of future EPRI strategic research initiatives related to AI alignment, agentic AI, foundation models, utility AI use cases, OT/cyber interfaces, AI reliability, product and deployment assurance, and member adoption of SAFERpower.ai.

Qualifications:
  • Must have a strong background with at least 15 years of experience leading energy system strategic planning, energy industry emerging technologies, utility analytics or applied AI, AI governance and assurance, power-sector technology deployment, or efforts to develop and integrate advanced technologies to provide energy system solutions.
  • Must be able to work with a variety of levels across EPRI, including direct interface with R&D Leadership, Program Managers, technical staff, marketing and communications, legal, cybersecurity, data and AI experts, and EPRI officers.
  • Must be able to build credibility with member utilities and industry stakeholders by understanding utility operating realities, reliability obligations, cybersecurity and OT constraints, data governance challenges, technology partner dependencies, and the difference between AI pilots and governed operational deployment.
  • Must be able to lead matrixed, cross-functional efforts; multi-task; quickly assess potential AI technologies; provide strong strategic and technical support; coordinate and develop executive presentation materials oftentimes outside the area of immediate expertise; develop workshops; identify new initiatives; and monitor key progress and milestones.
  • Must have demonstrated ability to translate complex technical topics into executive-ready communications, R&D strategies, member-facing guidance, and practical deployment frameworks.
  • Experience with AI ethics, responsible AI, model risk management, AI assurance, AI safety or alignment, AI testing and validation, AI incident analysis, or relevant standards and frameworks such as NIST AI RMF, ISO/IEC 42001, ISO/IEC 23894, IEC 62443, NERC CIP, or related industry practices is strongly preferred.
  • Experience working with electric utilities, ISOs/RTOs, grid technology providers, utility-focused consulting organizations, standards bodies, or research consortia is strongly preferred.
  • Have excellent written, oral, executive communication, and collaboration skills.
  • Bachelor's degree in engineering, computer science, data science, economics, business administration, energy resources, public policy, or a related discipline required.
  • Master's or Doctorate in engineering, computer science, data science, economics, business administration, energy resources, public policy, or a related discipline highly pref

The salary range for this position is $0 USD to $0 USD annually.
This salary range is an estimate, and the actual salary may vary based on various factors, including without limitation applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This role is eligible to participate in EPRI's annual incentive program. The amount of incentive varies and is subject to the terms and conditions of the plan.
This role is eligible to participate in EPRI's standard employee benefit programs, which currently include the following: medical, dental, vision, 401k, STD/LTD and paid family leave, life and accident insurance, paid time off (flexible vacation, sick leave, and holiday pay).
EPRI participates in E-Verify, an online system operated jointly by the Department of Homeland Security and the Social Security Administration (SSA). EPRI uses the system to check the work status of new hires by comparing information from the employee's I-9 form against SSA and Department of Homeland Security databases.
EPRI is an equal opportunity employer. EEO/AA/M/F/VETS/Disabled
Together . . . Shaping the Future of Energy.
www.epri.com

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