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Ai Support Jobs in Reston, VA (NOW HIRING)

Axinn

Innovation Specialist

Washington, DC · On-site

Provide day-to-day support for legal technology, generative AI, and innovation-related tools used across the firm. * Deliver white glove, 1:1 training and support to lawyers and professional staff on ...

Peraton

AI Engineering Support SME

Washington, DC · On-site

This effort will support strategic AI initiatives focused on automation, analytics, generative AI, intelligent agents, software engineering, governance, and enterprise modernization efforts. The ...

Peraton

AI Engineering Support SME

Washington, DC · On-site

$135K - $216K/yr

This effort will support strategic AI initiatives focused on automation, analytics, generative AI, intelligent agents, software engineering, governance, and enterprise modernization efforts. The ...

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Ai Support information

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$15

$27

$46

How much do ai support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for ai support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is an AI Support?

An AI Support job involves assisting users or businesses in utilizing artificial intelligence tools effectively. Responsibilities may include troubleshooting AI-related issues, providing guidance on AI functionalities, and optimizing AI solutions for specific needs. AI Support professionals may work with chatbots, machine learning systems, or automation tools to enhance user experience and operational efficiency. Strong problem-solving skills and technical knowledge are typically required for this role.

What are the key skills and qualifications needed to thrive in the AI Support position, and why are they important?

To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.

What are some common challenges AI Support professionals face on the job?

AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.

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Ai Support jobs near you
Infographic showing various Ai Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,366 per year, or $27.1 per hour.

Project/Product Manager - AI Support Services

Hyattsville, MD

Cyber Security Innovations
Network Security • 11 - 50 employees
Learn more about Cyber Security Innovationsexternal

Part-time

Posted 14 days ago

Job description

Job Summary:
CSI is seeking a Project/Product Manager to lead delivery of Artificial Intelligence (AI) Support Services for a federal client. This role directs and coordinates a technical team of AI Solution Architects, AI Developers/Engineers, and IT Consultants delivering AI solutions across major cloud and SaaS platforms (Azure, AWS, GCP, ServiceNow, Microsoft 365, CRM). The PM owns Agile program execution, client coordination, and contract deliverable quality for a mission-critical AI engineering program.

Key Responsibilities:

  • Direct, administer, and evaluate programs, policies, and procedures for complex, high-risk AI initiatives.
  • Manage daily staff and task activities, supervising assigned technical and administrative personnel, including subordinate managers.
  • Establish and run all required Agile ceremonies (sprint planning, retrospectives, stand-ups) for contract initiatives.
  • Maintain JIRA and/or other client-provided project management toolsets.
  • Serve as primary liaison with the client to coordinate activities, negotiate task priorities, and resolve issues.
  • Coordinate and monitor subcontractor activities and performance.
  • Apply a risk-and-oversight management approach across all program phases; identify risks/problems, propose solutions, and ensure timely, accurate deliverables.
  • Coordinate activities between IT Consultants, AI Solution Architects, and AI Developers/Engineers to translate strategic goals and business requirements into future-state AI architectures.
  • Develop and interpret program policy; provide leadership and authoritative advice to senior stakeholders on program direction.
  • Ensure quality of all task products/deliverables through structured reviews, audits, and site visits.

Required Qualifications:

  • 5–10 years of relevant program/project management experience, including managing complex, high-risk technical programs.
  • Demonstrated experience with Agile/Scrum delivery methods and Agile tooling (JIRA or equivalent).
  • Experience managing subcontractors and cross-functional technical teams.
  • Working knowledge of front-end development concepts (HTML, CSS, JavaScript) sufficient to communicate with engineering staff.
  • Strong client-facing communication, negotiation, and stakeholder management skills.
  • Experience with federal government contracts/programs preferred.

Education:
Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

Clearance/Suitability: Must be a U.S. citizen and able to obtain a favorably adjudicated Public Trust suitability determination.


Cyber Security Innovations (CSI) is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. As a veteran-friendly employer, we encourage military veterans to apply.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.

CSI participates in the E-Verify Employment Verification Program.

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