Develop capture artifacts (call plans, win themes, storyboards) using AI support * Integrate AI insights into capture strategies while ensuring quality and accuracy * Champion AI adoption across the ...
Develop capture artifacts (call plans, win themes, storyboards) using AI support * Integrate AI insights into capture strategies while ensuring quality and accuracy * Champion AI adoption across the ...
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Ai Support information
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$19.37 is the 25th percentile. Wages below this are outliers.
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AI Support professionals often encounter issues such as diagnosing complex technical problems, keeping up with rapidly evolving AI technologies, and translating highly technical solutions into understandable guidance for non-technical users. Working in AI support may involve collaborating closely with software engineers, data scientists, and end-users to ensure systems run smoothly and efficiently. Additionally, professionals in this field must be adept at handling high volumes of support requests and managing competing priorities. These challenges underscore the importance of continuous learning and clear communication in providing exceptional support. Overcoming these hurdles offers valuable experience and can open doors to advanced roles within AI and IT support teams.
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To thrive as an AI Support professional, you need a solid understanding of artificial intelligence and machine learning concepts, technical troubleshooting skills, and typically a background in computer science or information technology. Familiarity with tools like ticketing systems (e.g., Zendesk or Jira), cloud platforms, and AI frameworks such as TensorFlow or PyTorch is often required. Excellent problem-solving abilities, patience, and strong communication skills help distinguish top performers in this field. These competencies are critical for effectively assisting users, resolving complex AI-related issues, and ensuring smooth operation of AI-powered systems.
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 13 days ago
Job description
REI Systems’ mission is to deliver reliable, innovative technology solutions that advance Federal clients' missions and exceed their expectations. Our technologists and consultants are passionate about solving complex challenges that impact millions of lives. We take a Mindful Modernization® approach in delivering our services, including application modernization, grants management, case management systems, government data analytics, and advisory services. This approach, the REI Way, ensures mission impact by aligning our clients' strategic objectives with measurable outcomes through people, processes, and technology.
REI is also leading the industry in the integration of Artificial Intelligence across federal capture, delivery, and customer engagement. We leverage AI-driven research, opportunity intelligence, competitive assessments, and customer insight tools to elevate our win strategies and accelerate decision-making. This role will work in an environment where AI is embedded into the capture lifecycle—and will be expected to use AI tools to enhance capture quality, speed, and precision.
We offer the same commitment to our employees by providing professional development, meaningful projects, and flexibility to spend time with family and friends. We believe employees are at their best when fulfilled in both their professional careers and their personal lives. Learn more at www.REIsystems.com.
Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021, 2022, 2023, 2024 and 2025!
Project Overview:
The Capture Director at REI Systems is a high-impact leadership role driving strategic growth across federal civilian agencies including GSA, Treasury, USDA, Commerce, OCC, and USPTO.
We are seeking a GSA-focused Capture leader / SME with deep expertise in MAS and federal acquisition IDVs, capable of shaping winning strategies and strengthening REI’s position in the federal market.
This role leads capture efforts for complex opportunities typically exceeding $50M (with a focus on $100M+ pursuits), owning strategy, pipeline growth, and cross-functional execution while partnering closely with executive leadership to drive competitive positioning and successful contract awards.
Position Overview:
The Capture Director leads capture efforts for large federal opportunities (over $50M), owning the full lifecycle from opportunity identification through award.
This role is responsible for developing capture strategies, managing cross-functional teams, and ensuring successful proposal outcomes, with direct impact on REI’s growth and pipeline expansion.
Key Responsibilities:
- Lead and manage cross-functional capture teams for high-value pursuits
- Develop and execute capture strategies, win themes, and action plans
- Own the full capture lifecycle from shaping through award
- Drive stakeholder engagement and executive alignment
- Lead competitive intelligence, Black Hat sessions, and positioning
- Partner with proposal teams to execute winning strategies
- Develop and manage teaming and partner strategies
- Oversee capture budgets and resource allocation
- Mentor capture professionals and enhance capture processe
AI-Focused Responsibilities:
- Leverage AI tools for market intelligence, research, and opportunity analysis
- Accelerate capture activities using AI-enabled insights and automation
- Develop capture artifacts (call plans, win themes, storyboards) using AI support
- Integrate AI insights into capture strategies while ensuring quality and accuracy
- Champion AI adoption across the capture team
Basic Qualifications:
- 15+ years of experience in Federal government contracting within GSA, OCC, USPTO, Department of Commerce, Department of Treasury, USDA, and other federal civilian customers
- 8+ years of experience as a Capture Manager, leading successful pursuits
- Proven experience capturing federal opportunities valued over $50 million, particularly in the Federal civilian market
- Deep expertise as a GSA SME, including experience with MAS and federal acquisition IDVs, and strong knowledge of GSA procurement processes
- Strong interpersonal communication skills, with the ability to influence stakeholders and build relationships
- Demonstrated team leadership experience, with the ability to lead cross-functional teams
- Project management skills, with a track record of managing complex capture efforts
- Established relationships in the Federal government and contracting community.
Preferred Qualifications:
- Experience in organizational process improvement and process design.
- Proficiency with Salesforce CRM systems, including using and improving them for capture management.
- Highly proficient in the MS Office suite (Word, Excel, PowerPoint, etc.).
- Strong skills in metrics and performance management, with the ability to track and report on capture success.
- Experience with Agile business process management and continuous improvement techniques.
Education: Bachelor’s Degree in Business, Information Technology, Computer Science, or another technical related field.
Clearance: Ability to obtain and maintain a clearance is preferred.
Location: Hybrid (One day per week or as needed in the REI SYSTEMS Sterling VA Office).
Compensation & Benefits:
$190,000 – $240,000 base salary + performance-based bonus/incentives
100% employee-owned (ESOP) — share directly in company growth
Comprehensive medical, dental, vision + HSA contributions
401(k) with automatic enrollment (6%) + company-paid life & disability
Hybrid work + generous PTO + 11 paid holidays
Wellness programs, mental health support, and professional development opportunities
EEO Statement: REI Systems is an Equal Opportunity Employer. In our workplace, we seek, we welcome, and respect diversity in all of its forms.
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About REI Systems
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Sterling, VA, US
Year founded
1989