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Director Service Operations Jobs in Tennessee (NOW HIRING)

GEODIS

Director, Operations

Memphis, TN · On-site

Director, Operations Who We Are: GEODIS specializes in unlocking business value in a complex world ... services in the area * Develops plans for efficient use of materials, equipment and employee ...

GEODIS Group

Director, Operations

Memphis, TN · On-site

$110 - $170/hr

The Director, Operations is responsible for directing the warehouse, distribution, inventory ... services in the area * Develops plans for efficient use of materials, equipment and employee ...

New

Geodi

Director, Operations

Memphis, TN · On-site

$120 - $180/hr

The Director, Operations is responsible for directing the warehouse, distribution, inventory ... services in the area * Develops plans for efficient use of materials, equipment and employee ...

New

Macy's

Director, Operations

Portland, TN

$98K - $164K/yr

Job Overview The Director, Operations directs the day-to-day Inbound and/or Outbound operations. In ... Cultivate a work culture dedicated to superior customer service. * Establish and uphold procedures ...

Macy's

Director, Operations

Portland, TN · On-site

$98K - $164K/yr

Job Overview The Director, Operations directs the day-to-day Inbound and/or Outbound operations. In ... Cultivate a work culture dedicated to superior customer service. * Establish and uphold procedures ...

Cubic Corporation

Operations Director

Knoxville, TN · On-site

$140K - $261K/yr

... and service to our customers and partners. We have a top-tier portfolio of businesses, including ... The Director of Business Performance & Operations is a key leadership role responsible for ensuring ...

Blue Star Families

Operations Director

Knoxville, TN · On-site

$140K - $261K/yr

... and service to our customers and partners. We have a top-tier portfolio of businesses, including ... The Director of Business Performance & Operations is a key leadership role responsible for ensuring ...

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Director Service Operations information

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What are the most commonly searched types of Service Operations jobs in Tennessee?

The most popular types of Service Operations jobs in Tennessee are:

What are popular job titles related to Director Service Operations jobs in Tennessee?

For Director Service Operations jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Tennessee look for?

The top searched job categories for Director Service Operations jobs in Tennessee are:

What cities in Tennessee are hiring for Director Service Operations jobs?

Cities in Tennessee with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Director, Operations

GEODIS

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

GEODIS rating

6.6

Company rating: 6.6 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

271st of 362 rated logistics

Job description

Director, Operations
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
The Director, Operations is responsible for directing the warehouse, distribution, inventory management and related operations for assigned facilities, and is responsible for a safe, profitable operation.
Your role on the team:
  • Manages Operations Senior Managers, Managers and/or Account Managers within assigned facilities and is responsible for the overall direction, coordination, and evaluation of assigned accounts/campuses.
  • Initiates process improvement teams
  • Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services in the area
  • Develops plans for efficient use of materials, equipment and employee resources
  • Other duties as required and assigned

What you need: (requirements)
Experience
  • Bachelor's degree from a 4 year college or university
  • Master's degree preferred
  • Minimum 7 to 10 years related experience and/or training, or an equivalent combination of education and experience
  • Ability to occasionally lift and/or move up to 25 pounds
  • Knowledge of logistics solutions/supply chain management
  • PC literate with experience with Microsoft Outlook, Word and Excel

What you gain from joining our team:
  • Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
  • Access wages early with the Rain financial wellness app
  • Health, dental, and vision insurance after 30 days of employment
  • 401k match
  • Paid maternity and parental leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community.
  • + more!

Join our Team!
  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR
Text DELIVER to 88300 to Apply1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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