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Director Service Operations Jobs in Tennessee (NOW HIRING)

Jobtailor

Service Operations Manager

Nashville, TN · On-site

$120 - $170/hr

Collaborate with the Sales Director to recognize performance milestones and promote team wins ... Requirements * 7+ years of experience in service operations, building systems, inspections, or ...

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Director Service Operations information

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Tennessee?

The most popular types of Service Operations jobs in Tennessee are:

What are popular job titles related to Director Service Operations jobs in Tennessee?

For Director Service Operations jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Tennessee look for?

The top searched job categories for Director Service Operations jobs in Tennessee are:

What cities in Tennessee are hiring for Director Service Operations jobs?

Cities in Tennessee with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Service Operations Manager

Jobtailor

Nashville, TN • On-site

$120 - $170/hr

Other

Posted 2 days ago

New

Job description

  • Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings.
  • Help team members navigate setbacks, celebrate achievements, and grow in their craft.
  • Provide hands‑on direction during high‑stakes or fast‑moving field conditions.
  • Create frameworks for feedback, accountability, and confidence building.
  • Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia’s standards.
  • Implement preventive maintenance protocols and technical SOPs.
  • Lead cross‑functional collaboration with contractors and vendors to manage performance, quality, and cost.
  • Partner with our founder to:
    • Translate feedback from the field into actionable initiatives.
    • Drive strategic growth plans for education, compensation, and performance incentives.
    • Troubleshoot systemic issues and recommend innovative field solutions.
    • Align day‑to‑day operations with long‑term vision and company culture.
  • Collaborate with the Sales Director to recognize performance milestones and promote team wins.
  • Contribute to expansion strategies, team growth planning, and long‑term service innovation.
  • Be a culture builder: uphold the brand promise, foster trust, and inspire excellence.
Requirements
  • 7+ years of experience in service operations, building systems, inspections, or facility management.
  • Demonstrated success in team leadership, field coaching, or operational scaling.
  • Familiarity with property condition reports, inspection standards, or real estate due diligence preferred.
  • Strong budgeting, vendor management, and communication skills.
  • Technologically literate: able to operate or implement service platforms (e.g., CMMS, CRMs, or custom inspection tools).
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