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Director Service Operations Jobs in Tennessee (NOW HIRING)

Pearson

Lead, Service Management

Nashville, TN · On-site

$15.50 - $20.25/hr

... without direct authority. * Represent the function's service and security status to senior leadership. What You Will Bring * 8 or more years in IT service management or technology operations ...

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Director Service Operations information

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What are the most commonly searched types of Service Operations jobs in Tennessee?

The most popular types of Service Operations jobs in Tennessee are:

What are popular job titles related to Director Service Operations jobs in Tennessee?

For Director Service Operations jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Tennessee look for?

The top searched job categories for Director Service Operations jobs in Tennessee are:

What cities in Tennessee are hiring for Director Service Operations jobs?

Cities in Tennessee with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Regional Director of Food Operations (Healthcare)

The Waters of Smyrna

Smyrna, TN • On-site

Full-time

Re-posted 11 days ago

Job description

) Regional Food Service Director:
To oversee all assigned facilities, ensuring leadership and guidance in operations, finances, human resources and client relationships, while providing direct supervision to the facility Food Service Directors.
Regional Food Service Director Key Accountabilities:
  • Actively support and apply all company and facility policies and procedures to ensure the highest quality of service is being provided to our customers at the lowest possible cost.
  • Work with Corporate and/or onsite dietitians to ensure that all federal and state requirements are being achieved.
  • Cultivate and maintain business partnerships with clients by developing a broad knowledge and understanding of clients' and their customers' needs and expectations, including:
  • Establish and maintain internal Quality Assurance and Assessment processes in each assigned facility, including inspections, annual client satisfaction surveys, keep the company and its facilities on the cutting edge of our industry.
  • Actively participate in food service-related committees within assigned facilities (if applicable), or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company's team approach and commitment to the clients
  • Plan and develop each unit's operational budgets and demonstrate an understanding of the company's financial objectives for each unit. Financial responsibilities include:
  • Review financial results weekly and monthly and make necessary adjustments to improve operational performance.
  • Develop a weekly financial plan to include sales, menu and production records, food purchases, inventory, and labor productivity to assist each unit in achieving its budget targets.
  • Educate Food Service Directors for each facility in P&L process (where applicable) and review month-end results for each facility with its Food Service Director.
  • Ensure all established Accounting practices and timelines are consistently adhered to.
  • Provides assistance as needed, with new business bids, rebids for current clients/customers, and the development of new programs, including:
  • Renegotiate contract terms and/or fee/pricing increases with client, when necessary.
  • Participate in assessment and Performa development, proposal writing and presentations, when necessary.
  • Manage transition of new business accounts.
  • Conduct audits and evaluate each facility's performance in the areas of food production, menu and recipe standards, sanitation, uniforms, purchasing, inventories, safety, payroll, human resources compliance and record keeping.
  • Demonstrate working knowledge of operational, accounting and human resources policies and procedures (i.e. new hire process, payroll, etc.).
  • Ensure all human resources and safety practices and policies are intact and adhered to.
  • Hold Food Service Directors and employees accountable for behavior and performance, following Corrective Action guidelines when necessary.
  • Conduct training and development needs assessment of Food Service Directors and arrange necessary training, including the areas of food and cost productions, customer services, team building, time management, human resources skills, etc.
  • Communicate with and assist in developing goals and objectives for each Food Service Director. Meet with Food Service Directors on an individual basis to assess goals and areas of opportunity.
  • Support Food Service Directors in conducting training and development needs assessment of employees and assist in arranging appropriate training sessions/tools.
  • Ensure companies systems are followed and in compliance daily

Regional Food Service Director Minimum Requirements:
  • High School diploma required.
  • Bachelor's degree in culinary arts or related field preferred.
  • Minimum 2-5 years' experience coordinating food service operations.
  • Demonstrated ability to lead and guide teams.
  • Strong initiative.
  • Strong ability to communicate effectively, both verbally and in writing.
  • Ability to maintain confidentiality of records and information.
  • Skill in the use of operating basic office equipment.
  • Ability to travel frequently.

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