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Director Service Operations Jobs in Kansas (NOW HIRING)

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Director Service Operations information

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Kansas? The most popular types of Service Operations jobs in Kansas are:
What are popular job titles related to Director Service Operations jobs in Kansas? For Director Service Operations jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Kansas look for? The top searched job categories for Director Service Operations jobs in Kansas are:
What cities in Kansas are hiring for Director Service Operations jobs? Cities in Kansas with the most Director Service Operations job openings:
Infographic showing various Director Service Operations job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director of Operations

Davidson Hospitality Group

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New


Davidson Hospitality Group rating

7.3

Company rating: 7.3 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

28th of 463 rated hospitality employers


Job description

Marriott Kansas City Overland Park presents an exciting opportunity for job applicants looking to join a renowned hospitality brand. Located in the heart of Overland Park, Kansas, our hotel offers a dynamic and fast-paced work environment, where you can showcase your hospitality skills and contribute to creating exceptional guest experiences. As a team member, you will have access to ongoing training and development opportunities, a supportive work culture, and a wide range of career advancement possibilities within the Marriott International family. Join our team of dedicated professionals and be a part of a brand known for its commitment to excellence in hospitality. Apply now and take the next step in your career with Marriott Kansas City Overland Park! #Marriott #OverlandParkJobs #HospitalityCareers #HotelJobs #TeamMarriott #KansasCity


Join our dynamic team as the Director of Operations at our prestigious hotel and be the driving force behind our success! We are seeking a passionate and results-driven leader who thrives in a fast-paced, guest-centric environment.

As the Director of Operations, you will oversee all aspects of our hotel's operations, including guest services, housekeeping, food and beverage, and more. With your energy and enthusiasm, you will inspire and lead a talented team, ensuring exceptional guest experiences and seamless operations.

This is your opportunity to make a significant impact, drive revenue growth, and elevate our property to new heights. We offer competitive compensation, career growth opportunities, and a supportive work culture that recognizes and rewards your achievements.

If you are a motivated and experienced professional with a passion for hospitality, apply now and join our exceptional team!


  • Bachelor's degree or 4 years management experience in a full service hotel in rooms division or related discipline  
  • Time management and negotiation skills  
  • Ability to manage and lead each department in accordance with employment and Innkeeper laws of the jurisdiction  
  • Prior cash handling experience necessary  
  • Ability to communicate effectively with the public and other Team Members 
  • Read, write and speak English fluently

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.



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About Davidson Hospitality Group

Sourced by ZipRecruiter

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1974