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Director Service Operations Jobs in Kansas (NOW HIRING)

Lead, Service Management

Topeka, KS · On-site

$15 - $19.75/hr

... without direct authority. * Represent the function's service and security status to senior leadership. What You Will Bring * 8 or more years in IT service management or technology operations ...

New

Dining Director

Eastborough, KS · On-site

$50K - $60K/yr

Position Summary The Dining Director is responsible for the efficient operation of the dining services department. This working leadership position oversees daily kitchen operations while actively ...

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

Operations Director

Olathe, KS · On-site

$142K - $237K/yr

The Director of Operations, in partnership with the Plant Managers, will have overall ... Drive strong customer service performance * Oversee major capital projects across facilities

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

Operations Director

Wichita, KS · On-site

$80 - $120/hr

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ...

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Director Service Operations information

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Kansas? The most popular types of Service Operations jobs in Kansas are:
What are popular job titles related to Director Service Operations jobs in Kansas? For Director Service Operations jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Kansas look for? The top searched job categories for Director Service Operations jobs in Kansas are:
What cities in Kansas are hiring for Director Service Operations jobs? Cities in Kansas with the most Director Service Operations job openings:
Infographic showing various Director Service Operations job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Multi-Service Operations Director

Aramark

Coffeyville, KS • On-site

Full-time

Re-posted 4 days ago


Aramark rating

5.9

Company rating: 5.9 out of 10

Based on 1,265 frontline employees who took The Breakroom Quiz

389th of 485 rated business services


Job description


Healthcare+ is seeking a Multi-Service Operations Director for Coffeyville Regional Medical Center in Coffeyville, KS. The Multi-Service Operations Director will supervise entry-level employees within the Culinary and Environmental Services Departments. They will be responsible for leveraging processes and procedures to maximize productivity and ensure high-quality deliverables. They also handle the allocation of budget, administering adequacy of resources to support business operations for clients' satisfaction.
This position includes a Relocation Assistance Package
Job Responsibilities
Leadership:
• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations
Client Relationship:
• Identify client needs and communicate operational progress
Financial Performance:
• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity • Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining budget and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control Compliance
• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities
• Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer.
• Ensures compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards.
• Determine the needs of the clients' operation and ensures that the appropriate Aramark resources are engaged.
• Mentor employees by creating a shared understanding about what needs to be achieved and how it is to be achieved.
• Ensure safety and sanitation standards in operation are compliant with Aramark and client's regulations.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice
Qualifications
At least 3-5 years of relevant experience in the related field.
• Requires High School diploma or equivalent experience.
• Must be able to work efficiently and independently
• Requires ability to solve unique and complex problems that have a broad impact on the business in both the short and long term.
• Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals.
• Excellent leadership and communication skills, assisting the team on inquiries and concerns, as well as resolving production complaints.
• Ability to respond quickly to changing demands.
• Strong customer service principles and practices are required.
• The ability to deal with internal and external stakeholders, to include various levels.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

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About Aramark

Sourced by ZipRecruiter

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.

Industry

Hospitality services and facilities support services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US