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Director Service Operations Jobs in Alabama (NOW HIRING)

Trilogy Hotel

Director of Operations

Montgomery, AL

The Director of Operations serves as a key liaison for hotel guests and functions as a right hand ... Conduct daily walk-through and quality checks to drive exceptional service and guest satisfaction ...

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Director Service Operations information

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is higher than the Director of Operations. The COO typically oversees multiple departments and reports directly to the CEO, while the Director of Operations manages daily operational activities within a specific area or division. The Director of Operations usually reports to the COO or another senior executive.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a Director of Service Operations, and why are they important?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a Director of Service Operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What is the role of director operations?

A Director of Service Operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, and coordinate resources to meet operational goals, often utilizing tools like performance metrics and process improvement methodologies.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, monitor performance metrics, and coordinate resources to meet organizational goals.

What are some common challenges faced by a Director of Service Operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business functions, strategic planning, and operational efficiency. It is considered a high-level position often reporting to executive management and requiring extensive experience and leadership skills.
What are the most commonly searched types of Service Operations jobs in Alabama? The most popular types of Service Operations jobs in Alabama are:
What are popular job titles related to Director Service Operations jobs in Alabama? For Director Service Operations jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Alabama look for? The top searched job categories for Director Service Operations jobs in Alabama are:
Director Service Operations jobs near you

Lucy's Auburn - Beverage Director - Service Manager

Lucys Restaurant Group

Auburn, AL • On-site

$55K/yr

Full-time

Posted 17 days ago

Job description

Beverage Director - Service Manager
About Lucy's Restaurant Group
At Lucy's Restaurant Group, we believe hospitality is more than service - it is how we make people feel. Our purpose is simple: to serve others through genuine hospitality.
We are passionate about creating memorable dining experiences through exceptional food, thoughtful beverages, meaningful relationships, and a culture built on positivity, teamwork, and care.
We are seeking a dynamic, hospitality-driven Beverage Director with experience to join our leadership team. This role is ideal for a highly motivated restaurant professional who thrives in a fast-paced environment, leads with energy and humility, and is passionate about both operational excellence and guest experience.
The Beverage Director - Service Manager will play a key leadership role in overseeing daily restaurant operations while leading and elevating Lucy's beverage program, team development, hospitality standards, and overall floor execution. This position combines operational leadership, beverage expertise, team coaching, and culture development into one highly impactful role.
Position Summary
The Beverage Director is responsible for supporting all aspects of restaurant leadership, including front-of-house operations, team development, guest experience, beverage program execution, inventory systems, and profitability.
This leader will help inspire and energize the team while creating "raving guests" through genuine hospitality, attention to detail, strong communication, and a relentless commitment to excellence.
The ideal candidate has strong restaurant leadership experience, beverage knowledge, emotional intelligence, and the ability to lead confidently under pressure while developing and inspiring others.
Restaurant Leadership & Operations
  • Lead daily restaurant operations with professionalism, urgency, organization, and positive energy
  • Act as a floor leader focused on exceptional hospitality and memorable guest experiences
  • Support seamless communication between the kitchen, bar, and dining room teams
  • Maintain calm and organized operations during high-volume service periods
  • Lead pre-shift meetings that Inform, Inspire, and Ignite the team
  • Address guest concerns with empathy, professionalism, and solution-oriented leadership
  • Ensure all operational systems, side work, cleanliness, and standards are consistently executed
  • Support scheduling, staffing, labor management, and shift execution
  • Assist with cash handling procedures and daily administrative responsibilities
  • Foster a positive, hospitality-focused culture that reflects Lucy's values and "Good Vibes Only" spirit
Beverage Program Leadership
  • Oversee execution and consistency of all beverage offerings including cocktails, wine, spirits, beer, coffee, and non-alcoholic beverages
  • Maintain beverage quality, presentation standards, recipes, and service consistency
  • Manage beverage inventory systems including ordering, pars, storage, organization, and monthly inventory
  • Utilize systems such as Restaurant365 (R365) to manage beverage inventory and ordering processes
  • Ensure beverage profitability through inventory accuracy, waste reduction, and cost control
  • Maintain organized and up-to-date beverage recipes, standards, and "Bar Bible" documentation
  • Partner with leadership and culinary teams on seasonal beverage development and menu innovation
  • Build and maintain strong vendor and distributor relationships
  • Monitor beverage trends and contribute creative ideas for program growth and guest engagement
Training, Coaching & Team Development
  • Lead ongoing training and education for bartenders, servers, barbacks, and front-of-house team members
  • Train staff on cocktail preparation, wine service, spirits knowledge, pairings, coffee offerings, and responsible alcohol service
  • Conduct real-time coaching through observation, accountability, encouragement, and feedback
  • Support onboarding and continuous development of team members
  • Conduct 30-60-90 day reviews and performance coaching conversations
  • Monitor new team members and coordinate effective training shadow shifts
  • Create a culture of learning, professionalism, teamwork, and hospitality excellence
  • Reinforce Lucy's House Rules, service standards, and leadership expectations consistently
Cleanliness, Organization & Standards
  • Ensure bar areas, beverage storage, walk-ins, and service stations remain clean, organized, and fully stocked
  • Oversee side work, opening procedures, closing procedures, and deep cleaning projects
  • Maintain health department standards and ensure all safety procedures are followed
  • Ensure all mise en place, garnishes, glassware, menus, and beverage supplies meet presentation standards
  • Continuously improve organization, systems, workflows, and operational efficiency
Qualifications
  • 3+ years of restaurant management or hospitality leadership experience preferred
  • Strong knowledge of full-service restaurant operations
  • Extensive knowledge of cocktails, wine, spirits, beer, coffee, and beverage operations preferred
  • Experience managing beverage inventory, ordering, and cost controls
  • Strong leadership, communication, and interpersonal skills
  • Ability to lead effectively in a high-volume, fast-paced environment
  • Passion for hospitality, guest experience, and developing people
  • Highly organized with strong attention to detail
  • Wine certifications or advanced beverage education are a plus
  • Nights, weekends, and holidays required
What We Value
  • Leads with humility, professionalism, positivity, and integrity
  • Believes hospitality is both a profession and a calling
  • Loves developing people and building strong teams
  • Thrives in collaborative, energetic environments
  • Takes ownership and leads by example
  • Brings passion, creativity, and curiosity to beverage and hospitality programs
  • Cares deeply about creating memorable guest experiences
  • Embodies emotional intelligence, warmth, and genuine hospitality
Why Join Lucy's?
At Lucy's, we are building more than restaurants - we are building experiences, relationships, and a culture people want to be part of. We invest heavily in our people, leadership development, hospitality standards, and creating an environment where great people can grow and thrive.
If you are passionate about hospitality, leadership, beverage culture, and creating unforgettable experiences, we would love to meet you.
Conditions of Employment
All offers of employment with Lucy's Modern American Eatery are contingent upon the successful completion of:
1. Background Check - A satisfactory background investigation, which may include verification of employment history, education, and any other information relevant to the position.
2. Drug Screening - A pre-employment drug test with negative results. Failure to successfully complete or pass either requirement may result in the withdrawal of an employment offer or termination of employment if results are received after the start date.
By accepting an offer of employment, the candidate acknowledges and agrees to these conditions as a requirement for hiring and continued employment.

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