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Director Service Operations Jobs in Alabama (NOW HIRING)

Allied Universal

Director of Operations

Irondale, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Allied Universal ® , North America's leading security and facility services company, offers ... As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction ...

Tanger

Operations Director - Foley

Foley, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Director will have overall accountability for the operations of the shopping center ... services. * Assist General Manager in developing a comprehensive strategic business plan, budget ...

Schnellecke Logistics

Director of Operations

Vance, AL · On-site

Job Type Full-time Description The Director of Operations is responsible for leading and overseeing ... Develop and execute operational strategies to improve efficiency, cost control, and service ...

Schnellecke

Director of Operations

Vance, AL · On-site

$100 - $150/hr

About this position The Director of Operations is responsible for leading and overseeing all ... Develop and execute operational strategies to improve efficiency, cost control, and service ...

Compass Group

ASSISTANT DIRECTOR of DINING SERVICES

Birmingham, AL · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Assistant Director of Dining Services , you will be responsible for assisting ... service operations of a medium to large volume location. This is a culinary based position. You ...

Compass Group

ASSISTANT DIRECTOR of DINING SERVICES

Birmingham, AL · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Assistant Director of Dining Services , you will be responsible for assisting ... service operations of a medium to large volume location. This is a culinary based position. You ...

Compass Group

ASSISTANT DIRECTOR of DINING SERVICES

Birmingham, AL · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Assistant Director of Dining Services , you will be responsible for assisting ... service operations of a medium to large volume location. This is a culinary based position. You ...

DaVita

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Regional Operations Director (ROD), you'll provide strategic and tactical leadership, counsel ... Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.

DaVita

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a multi-site Operations Director (ROD), you'll provide strategic and tactical leadership ... Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.

Summer Village

Culinary Service Director

Auburn, AL · On-site

  • Medical

  • Retirement

What you can expect as a Culinary Service Director: * Incentivized Annual Bonus Opportunities ... Oversee entire food service operation. * Develop departmental budget and staffing plan.

Summer Village

Culinary Service Director

Auburn, AL · On-site

$70K - $79K/yr

  • Medical

  • Retirement

What you can expect as a Culinary Service Director: * Incentivized Annual Bonus Opportunities ... Oversee entire food service operation. * Develop departmental budget and staffing plan.

Bridge Senior Living

Culinary Service Director

Auburn, AL · On-site

$70K - $79K/yr

  • Medical

  • Retirement

What you can expect as a Culinary Service Director: * Incentivized Annual Bonus Opportunities ... Oversee entire food service operation. * Develop departmental budget and staffing plan.

EnerSys

Director National Accounts

Adamsville, AL

$125K - $156K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Purpose The Director of National Accounts is responsible for developing and leading national sales and service operations to meet or exceed assigned revenue, bookings, and profitability goals.

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Director Service Operations information

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Alabama?

The most popular types of Service Operations jobs in Alabama are:

What are popular job titles related to Director Service Operations jobs in Alabama?

For Director Service Operations jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Alabama look for?

The top searched job categories for Director Service Operations jobs in Alabama are:

What cities in Alabama are hiring for Director Service Operations jobs?

Cities in Alabama with the most Director Service Operations job openings:

Director Service Operations jobs near you

Director of Operations

Allied Universal

Irondale, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,578 frontline employees who took The Breakroom Quiz

78th of 116 rated security

Job description

Overview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal® is hiring a Director of Operations. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
  • Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
  • Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement
  • Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
  • Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
  • Identify and mitigate security risks; develop and implement security protocols, training and response plans
  • Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

Financial Performance and Growth:
  • Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
  • Collaborate with leadership to drive organic business growth within existing client operations

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
  • Must possess one or more of the following:
    • Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
    • Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
    • High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
  • Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
  • Minimum of two (2) years of experience driving operational goals and metrics
  • Minimum of two (2) years of experience in successfully building and developing teams
  • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
  • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
  • Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
  • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
  • Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • Law enforcement, military and/or contract or proprietary security services experience
  • Experience managing a dispersed workforce in a multi-location operation

BENEFITS:
  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by lawy paid ou

#LI-26
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1634852

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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