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Director Saas Implementation Jobs in California (NOW HIRING)

Canvas Medical

Implementation Manager

San Francisco, CA · Remote

$110K/yr

Canvas works with customers across all care models and verticals, from direct-to-consumer virtual ... Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer ...

myKaarma

Implementation Consultant

Long Beach, CA · On-site

$69K - $86K/yr

Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS ... Self-directed and highly organized, with the ability to manage multiple customer implementations ...

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Director Saas Implementation information

What does a director SaaS implementation do?

A Director of SaaS Implementation oversees the deployment and integration of Software as a Service (SaaS) solutions for clients or within an organization. They lead teams responsible for project planning, client onboarding, technical configuration, and ensuring successful adoption of SaaS products. Their role often involves collaborating with sales, product, and support teams to tailor solutions to customer needs, manage timelines, and resolve issues. They also develop best practices and strategies to streamline the implementation process and maximize customer satisfaction.

What are the key skills and qualifications needed to thrive as a director SaaS implementation, and why are they important?

To excel as a Director of SaaS Implementation, you need extensive experience in project management, SaaS deployment, and client relationship management, often supported by a relevant bachelor’s or master’s degree. Familiarity with implementation frameworks, CRM systems, project management tools like Jira or Asana, and certifications such as PMP or Scrum Master are highly valuable. Exceptional leadership, problem-solving, and communication skills help drive cross-functional teams and ensure client satisfaction. These skills ensure seamless SaaS product rollouts, effective team coordination, and successful client onboarding, which are critical for organizational growth and customer retention.

What are some common challenges faced by a director SaaS implementation, and how can they be addressed?

A Director of SaaS Implementation often encounters challenges such as managing multiple client expectations, aligning cross-functional teams, and ensuring smooth onboarding within tight deadlines. Success in this role requires excellent project management skills, proactive communication, and the ability to anticipate technical or organizational roadblocks. Building strong relationships with stakeholders and fostering a collaborative environment helps to address these challenges, ensuring projects stay on track and client satisfaction remains high.

What is the difference between Director Saas Implementation vs SaaS Project Manager?

AspectDirector Saas ImplementationSaaS Project Manager
CredentialsTypically requires extensive experience in SaaS deployment, leadership, and often advanced degrees or certifications in IT or businessUsually holds a bachelor’s degree in IT, business, or related fields; certifications like PMP are common
Work EnvironmentLeads multiple teams, oversees strategic implementation, and interacts with executive stakeholdersManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageFound in large SaaS companies, enterprise software providers, and consulting firmsCommon across SaaS vendors, tech companies, and consulting agencies

The main difference is that the Director Saas Implementation focuses on strategic leadership and overseeing multiple projects, while the SaaS Project Manager handles day-to-day project execution. Both roles require SaaS deployment experience, but the director role involves higher-level planning and stakeholder management.

What are the most commonly searched types of Saas Implementation jobs in California?

The most popular types of Saas Implementation jobs in California are:

What are popular job titles related to Director Saas Implementation jobs in California?

For Director Saas Implementation jobs in California, the most frequently searched job titles are:

What job categories do people searching Director Saas Implementation jobs in California look for?

The top searched job categories for Director Saas Implementation jobs in California are:

What cities in California are hiring for Director Saas Implementation jobs?

Cities in California with the most Director Saas Implementation job openings:

Director Saas Implementation jobs near you

Implementation Manager

Canvas Medical

San Francisco, CA • Remote

$110K/yr

Full-time

Re-posted 29 days ago

Job description

About Canvas Medical

Canvas Medical, established in 2015, is the EMR company accelerating everyday medicine at the speed of science. Canvas helps customers optimize the clinician experience using it’s unified architecture and developer tools — enabling optimized workflows, connected patient experiences, and integrated healthcare data. Canvas works with customers across all care models and verticals, from direct-to-consumer virtual care to at-risk complex care and everything in between. For more information about Canvas Medical, visit canvasmedical.com

About the Role

As an Implementation Manager, you will be the key driver in ensuring new customers successfully adopt the Canvas platform. You will lead clients through discovery, configuration, solution design, integration set up, and training. You will act as the customer-facing quarterback to ensure clinical workflows are implemented seamlessly to ensure a successful go-live.

Key components of this role include technical fluency and clear communication. You should be comfortable discussing topics such as system design, APIs, data models, and SDK-driven extensions. You should also be equally comfortable translating those concepts into plain language for non-technical stakeholders. You’ll bridge the gap between customer teams and internal Canvas teams by understanding system design, clarifying requirements, and turning complex technical details into actionable implementation plans that help customers adopt Canvas confidently within their broader ecosystem.

This position is an excellent fit for individuals with experience in healthcare technology, project management, and SaaS implementations, who excel in fast-paced, customer-facing environments.

What You’ll DoLead Implementations End-to-End

  • Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live.

  • Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan.

  • Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making.

Workflow & Configuration Delivery (Core Product)

  • Partner with client clinical and operational leaders to design and implement workflows aligned to best practices.

  • Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices.

  • Guide customers through adoption milestones and ensure usability for end users.

Plugin & Extensibility Delivery (SDK / API)

  • Confidently navigate API/SDK concepts to unblock workflows, examples:

    • Walk a developer through generating API keys

    • Speak to specific API resources and basic error troubleshooting

    • Translate workflows into SDK-backed solutions

  • Willingness to learn how to use AI tools to accelerate plugin development and iterate on existing plugins (e.g. Claude code)

  • Translate customer workflows into plugin requirements and high-level designs

Post-Go-Live Success & Continuous Improvement

  • Lead stabilization and transition to ongoing support/customer success team.

  • Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams.

  • Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.

What We’re Looking For

  • Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech.

  • Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms.

  • Ability to reconstructing solutions from fundamental elements to drive radical innovation

  • Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution

  • Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly.

  • Experience collaborating with engineering/product on complex issues.

  • Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions.

  • Experience with go-live planning and on-site/virtual launch support.

Nice to Haves

  • Experience training clinical staff and building enablement materials.

  • Familiarity with data migration concepts

Location

Remote position within the United States, with occasional travel to our San Francisco office for team events and customer sites when needed.

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