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Director Revenue Assurance Jobs (NOW HIRING)

Jobtailor

Director Revenue Recovery

Merrillville, IN · On-site

$140 - $210/hr

JOB PROFILE SUMMARY - Director Revenue Recovery The Director of Revenue Recovery is responsible for ... Lead revenue assurance and loss prevention efforts, including investigations and recovery related ...

PTC Inc.

Director, Revenue Accounting

Boston, MA · On-site

$175 - $215/hr

The Revenue Accounting Director is a senior, highly visible leadership role that sits at the ... Reporting to the VP of Global Revenue Assurance, this role is critical to enabling the company ...

PTC

Director, Revenue Accounting

Boston, MA · On-site

Revenue Accounting Director Location: Boston, MA- Hybrid Strategic, cross-enterprise leadership ... Reporting to the VP of Global Revenue Assurance , this role is critical to enabling the company ...

Hyundai Glovis

Revenue Assurance Team - Analyst

Irvine, CA · On-site

$52K - $56K/yr

Summary The primary purpose of the Revenue Assurance Billing Analyst is to create, process, review ... Bachelors Preferred * 1 - 2 years of direct experience in billing, bookkeeping, accounts receivable ...

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Director Revenue Assurance information

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$39.5K

$120.2K

$198.5K

How much do director revenue assurance jobs pay per year?

As of Aug 31, 2026, the average yearly pay for director revenue assurance in the United States is $120,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What does a director of revenue assurance do?

A Director of Revenue Assurance is responsible for overseeing processes that ensure a company accurately captures and maximizes its revenue. This role involves analyzing revenue streams, identifying potential revenue leakages, implementing controls to prevent losses, and ensuring compliance with relevant regulations. The director works closely with finance, operations, and IT teams to optimize billing, reconciliation, and reporting processes. Their ultimate goal is to safeguard the company's profitability and support sustained business growth.

What are the key skills and qualifications needed to thrive as a director of revenue assurance?

To thrive as a Director of Revenue Assurance, you need expertise in financial analysis, risk management, and strong knowledge of accounting principles, typically supported by a degree in finance, accounting, or business and several years of industry experience. Familiarity with revenue management tools, ERP systems, data analytics platforms, and relevant certifications such as CPA or CMA is highly valuable. Excellent leadership, problem-solving, and communication skills enable effective cross-functional collaboration and strategic decision-making. These competencies are crucial to safeguarding company revenues, ensuring regulatory compliance, and optimizing profitability.

What are some common challenges faced by a director of revenue assurance, and how can they be addressed?

A Director of Revenue Assurance often faces challenges such as identifying revenue leakage, managing complex billing systems, and ensuring compliance with industry regulations. To address these, it’s crucial to implement robust auditing processes, maintain clear communication across departments, and leverage data analytics tools for early detection of discrepancies. Collaborating closely with IT, finance, and operations teams helps streamline workflows and fosters a proactive approach to risk management. Staying updated on industry best practices and regulatory changes also supports effective revenue protection.

What is the difference between Director Revenue Assurance vs Revenue Analyst?

AspectDirector Revenue AssuranceRevenue Analyst
Required CredentialsBachelor's degree, often with advanced certifications in finance or revenue managementBachelor's degree in finance, accounting, or related field; certifications are a plus
Work EnvironmentLeadership role overseeing teams and strategies in large organizationsAnalyzing revenue data, supporting revenue teams, and reporting findings
Employer & Industry UsageTelecommunications, utilities, and large service providersFinance departments, revenue management teams in similar industries

The main difference is that the Director Revenue Assurance holds a leadership position responsible for strategic oversight and managing teams, while the Revenue Analyst focuses on data analysis and supporting revenue processes. Both roles require similar educational backgrounds and are common in the same industries, but differ in scope and seniority.

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Director Revenue Assurance jobs near you
Infographic showing various Director Revenue Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $120,205 per year, or $57.8 per hour.

Director Revenue Recovery

Merrillville, IN • On-site

Jobtailor
See more jobs at Jobtailorexternal

$140 - $210/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

JOB PROFILE SUMMARY - Director Revenue Recovery

The Director of Revenue Recovery is responsible for developing and executing the utility's strategy to identify, recover, and prevent revenue losses associated with unpaid customer accounts, billing inaccuracies, energy theft, metering discrepancies, and process inefficiencies. This role leads cross-functional initiatives across Customer Service, Field Operations, Metering, Finance, Regulatory Affairs, Legal, and Technology teams to optimize revenue collection while maintaining regulatory compliance and delivering a positive customer experience.

As a leader in the Customer Operations organization, the Director will establish policies, governance, analytics, and operational processes that maximize recovery of lost revenue, reduce bad debt expense, improve collection effectiveness, and ensure equitable treatment of customer.

Principle Duties & Responsibilities - Essential Functions
  • Develop and execute a comprehensive revenue recovery strategy aligned with corporate financial objectives, including annual goals, performance metrics, recovery targets, long-term collection improvement plans, and strategies to reduce write-offs. As a leader in the Customer Operations organization , the Director will establish policies, governance, analytics, and operational processes that maximize recovery of lost revenue, reduce bad debt expense, improve collection effectiveness, and ensure equitable treatment of customer.
  • Lead initiatives to reduce revenue leakage caused by billing errors, metering inaccuracies, energy diversion, theft, delinquent accounts, process inefficiencies, and other revenue loss drivers.
  • Direct collections strategy across residential, commercial, and industrial customer segments, including delinquency management, payment arrangements, disconnections, reconnections, bad debt recovery, arrearage response, and jurisdiction-specific write-off and bankruptcy processes.
  • Manage budget and payment plan strategies across six states to ensure compliance with business, regulatory, and jurisdictional requirements, while monitoring budget variance, contracts, issue tracking, and resolution.
  • Evaluate and optimize collection agency performance, vendor relationships, internal and field collection activities, and external partner effectiveness to improve revenue recovery outcomes.
  • Develop early intervention programs and customer-friendly payment solutions to improve customer payment outcomes, reduce arrearages, support affordability, and help eligible customers avoid service disconnections.
  • Lead revenue assurance and loss prevention efforts, including investigations and recovery related to unauthorized energy usage, meter tampering, theft, fraud, billing anomalies, metering issues, and revenue integrity risks.
  • Partner with Metering, Field Operations, Analytics, Customer Experience, Finance, IT, Digital, Legal, Regulatory, and other cross-functional teams to identify revenue leakage opportunities, improve forecasting, enhance technology, support recovery actions, and resolve customer or stakeholder inquiries.
  • Use advanced and predictive analytics to identify recovery opportunities, revenue risks, high-risk accounts, billing and metering anomalies, and process improvement opportunities across jurisdictions and operating companies.
  • Establish and monitor dashboards, KPIs, business metrics, and customer metrics related to collection effectiveness, recovery rates, write-offs, aging balances, customer arrearage, revenue leakage, and overall performance management.
  • Ensure compliance with state utility regulations, commission requirements, consumer protection laws, federal requirements, company policies, regulatory filings, audits, rate cases, and legal requirements while balancing revenue recovery with customer equity, satisfaction, and affordability.
  • Build, lead, and develop a high-performing revenue recovery organization by establishing accountability, ensuring consistency across functional areas and operating companies, applying industry best practices and emerging technologies, fostering integrity and innovation, and managing staffing, resources, and continuous improvement efforts.
Required Qualifications
  • Bachelor's degree in business administration, Finance, Accounting, Economics, Engineering, Operations Management, or a related field required
  • 5+ years leading managers and operational teams in a process-driven, customer-focused organization
  • Experience working with regulatory agencies and compliance requirements.
  • Demonstrated success improving collection rates, reducing bad debt, and managing revenue recovery programs.
  • Strong understanding of utility billing, metering, collections, credit policies, and customer operations.
  • Knowledge of revenue assurance, fraud detection, and energy theft investigation practices.
  • Advanced analytical and financial management skills.
  • Expertise in operational performance improvement methodologies
  • Strong executive communication
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