The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer.
OR · On-site
$115K - $116K/yr
Parabilis Medicines is seeking a highly skilled and experienced Senior Director of Program Management with a robust background in oncology drug development. This strategic program managerial role ...
OR · On-site
$115K - $116K/yr
Parabilis Medicines is seeking a highly skilled and experienced Senior Director of Program Management with a robust background in oncology drug development. This strategic program managerial role ...
Program Management Director
OR · On-site
The Director of Program Management reports to the Vice President Customer Engineering. You will help us implement and manage the methods, processes and tools required to support the AI customer life ...
Program Management Director
OR · On-site
The Director of Program Management reports to the Vice President Customer Engineering. You will help us implement and manage the methods, processes and tools required to support the AI customer life ...
The Director of Program Management reports to the Vice President Customer Engineering. You will help us implement and manage the methods, processes and tools required to support the AI customer life ...
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The Director of Program Management reports to the Vice President Customer Engineering. You will help us implement and manage the methods, processes and tools required to support the AI customer life ...
Program Management Director
OR · On-site +1
The Director of Program Management reports to the Vice President Customer Engineering. You will help us implement and manage the methods, processes and tools required to support the AI customer life ...
Program Management Director
OR · On-site +1
The Director of Program Management reports to the Vice President Customer Engineering. You will help us implement and manage the methods, processes and tools required to support the AI customer life ...
Technical Program Management Director
$128K - $166K/yr
S. FinTech) is seeking an experienced Director of Technical Program Management (TPM) to join our team of talented professionals. This is a full-time remote opportunity. U.S. FinTech built and ...
Technical Program Management Director
$128K - $166K/yr
S. FinTech) is seeking an experienced Director of Technical Program Management (TPM) to join our team of talented professionals. This is a full-time remote opportunity. U.S. FinTech built and ...
Technical Program Management Director
$128K - $166K/yr
S. FinTech) is seeking an experienced Director of Technical Program Management (TPM) to join our team of talented professionals. This is a full-time remote opportunity. U.S. FinTech built and ...
Technical Program Management Director
$128K - $166K/yr
S. FinTech) is seeking an experienced Director of Technical Program Management (TPM) to join our team of talented professionals. This is a full-time remote opportunity. U.S. FinTech built and ...
Program Manager Director
Portland, OR · On-site
As a Program Management Director, you will oversee the daily operations and direction of programs or large, major projects. The ideal candidate will have a proven track record of successfully ...
Program Manager Director
Portland, OR · On-site
As a Program Management Director, you will oversee the daily operations and direction of programs or large, major projects. The ideal candidate will have a proven track record of successfully ...
PMO Director / Program Operations You are required to live in either Colorado, Oklahoma, or Oregon to be considered for this role. Provides senior-level operational leadership and coordination for ...
PMO Director / Program Operations You are required to live in either Colorado, Oklahoma, or Oregon to be considered for this role. Provides senior-level operational leadership and coordination for ...
Assistant Director Clinical Program Management Hybridrole(3days/weekin office)atourBurlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices.
Assistant Director Clinical Program Management Hybridrole(3days/weekin office)atourBurlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices.
Assistant Director Clinical Program Management Hybridrole(3days/weekin office)atourBurlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices.
Assistant Director Clinical Program Management Hybridrole(3days/weekin office)atourBurlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices.
Sr. Director of Platform Program Management
Hillsboro, OR · On-site
$271K - $383K/yr
The Sr. Director of Platform Planning & Program Management is responsible for managing the development timeline for all of Design Technology Platform (DTP) deliverables spanning PDKs, Foundational ...
Sr. Director of Platform Program Management
Hillsboro, OR · On-site
$271K - $383K/yr
The Sr. Director of Platform Planning & Program Management is responsible for managing the development timeline for all of Design Technology Platform (DTP) deliverables spanning PDKs, Foundational ...
Sr. Director of Platform Program Management
$271K - $383K/yr
The Sr. Director of Platform Planning & Program Management is responsible for managing the development timeline for all of DesignTechnology Platform (DTP) deliverables spanning PDKs, Foundational IPs ...
Sr. Director of Platform Program Management
$271K - $383K/yr
The Sr. Director of Platform Planning & Program Management is responsible for managing the development timeline for all of DesignTechnology Platform (DTP) deliverables spanning PDKs, Foundational IPs ...
Description PMO Director / Program Operations You are required to live in either Oregon, New Mexico, Colorado or Oklahoma to be considered for this role. Provides senior-level operational leadership ...
Description PMO Director / Program Operations You are required to live in either Oregon, New Mexico, Colorado or Oklahoma to be considered for this role. Provides senior-level operational leadership ...
Director, Technical Program Management, Supply Chain
OR · Remote
$142K/yr
We are seeking a highly experienced and dynamic Director of Program Management to join our organization. In this role, you will be responsible for overseeing and driving the successful execution of ...
Director, Technical Program Management, Supply Chain
OR · Remote
$142K/yr
We are seeking a highly experienced and dynamic Director of Program Management to join our organization. In this role, you will be responsible for overseeing and driving the successful execution of ...
Technical Program Director
Portland, OR · On-site
$87/hr
Skill Set program manager
Technical Program Director
Portland, OR · On-site
$87/hr
Skill Set program manager
Program Innovation Manager
OR · On-site +1
It reports to Director, Program Innovation and is only available for candidates with the right to work in the US. Responsibilities: * Manage and drive innovation strategy integrating emerging ...
Program Innovation Manager
OR · On-site +1
It reports to Director, Program Innovation and is only available for candidates with the right to work in the US. Responsibilities: * Manage and drive innovation strategy integrating emerging ...
Residential Program Coordinator (Mon-Fri 8:30a-5:00p with flexibility + on-call)
Corvallis, OR · On-site
Services Director Program/Division: Residential Supervises: Program Managers Pay Classification: Exempt (Salaried, not eligible for overtime) Last Revised: 05-2026 Job Summary: Program Coordinators ...
Residential Program Coordinator (Mon-Fri 8:30a-5:00p with flexibility + on-call)
Corvallis, OR · On-site
Services Director Program/Division: Residential Supervises: Program Managers Pay Classification: Exempt (Salaried, not eligible for overtime) Last Revised: 05-2026 Job Summary: Program Coordinators ...
IT Asset Management Program Manager
OR · On-site +1
$108K - $109K/yr
Direct program planning activities, including milestone development, resource allocation, budget ... Lead enterprise risk and issue management activities by developing Risk and Issue Management Plans ...
IT Asset Management Program Manager
OR · On-site +1
$108K - $109K/yr
Direct program planning activities, including milestone development, resource allocation, budget ... Lead enterprise risk and issue management activities by developing Risk and Issue Management Plans ...
Consultant IV - Program Management
Portland, OR · On-site
$105K - $128K/yr
While this role primarily focuses on program management, our consultants may also contribute to a ... Lead workstream analysis of portfolio performance, applying structured frameworks to help directors ...
Consultant IV - Program Management
Portland, OR · On-site
$105K - $128K/yr
While this role primarily focuses on program management, our consultants may also contribute to a ... Lead workstream analysis of portfolio performance, applying structured frameworks to help directors ...
Director Program Management information
See Oregon salary details
$33.8K - $48.3K
4% of jobs
$48.3K - $62.9K
6% of jobs
$62.9K - $77.4K
6% of jobs
$89.5K is the 25th percentile. Wages below this are outliers.
$77.4K - $91.9K
10% of jobs
$91.9K - $106.4K
7% of jobs
$106.4K - $120.9K
2% of jobs
The median wage is $124.7K / yr.
$120.9K - $135.4K
53% of jobs
$135.4K - $149.9K
5% of jobs
$149.9K - $164.5K
1% of jobs
$164.5K - $179K
3% of jobs
$179K - $193.5K
1% of jobs
$33.8K
$115.3K
$193.5K
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Job description
The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services as well as business development and generating new business jointly with the sales team.
The Director is also responsible for the performance of the project management community, working closely with the Service's Director to ensure delivery as per agreed KPIs and practices.
General Roles and Responsibilities
- Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices
- Full ownership & accountability of projects (Day 1)
- Supporting Service's Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets
- Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor
- Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities
- Responsible for customer satisfaction and transaction survey results conducted for project management community
- Defining project goals and delivery plans, KPIs for project managers and objectives
- Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production
- Directly responsible for improving and maintaining long-term customer satisfaction goals
- Develop and maintain positive and productive long term working relationship with customer's business and operations managers, as trusted advisor
- Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting
- Provide guidance to other PMs while working with the assigned major account
- Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program
- Serve as an escalation point for the customer
Requirements
- At least eight to ten years of account & customer management experience
- At least three years of management experience
- Knowledge of both theoretical and practical aspects of project management
- PMI Certification is an asset
- Contact Center industry background (Avaya, Cisco) and strong technical orientation
- Software / solution deployment projects delivery experience in the IT world
- Experience working in multi-culture environment, serving regional and global customers
- Bachelor or Masters degree in IT management or Business preferred
Competencies
- Customer Management
- Excellent communication and presentation skills, mainly with executives
- Understand the client business and technical environment - be a business enabler
- Able to identify potential challenges, mitigate risks and manage escalations
- Account Management
- Strategic - be able to anticipate down the road initiatives with clients
- Good business and financial understanding
- Lead team and processes on time-on budget-on quality
- Leadership and management
- Ability to develop, drive, and contribute in a high performance team
- Ability to manage a team in matrix environment
- Ability to partner, align and coordinate with the sales team.
Key Success Factors
- Delivery performance
- Customer Satisfaction - internal and external
- Business growth; new services booking and reoccurring revenue
- Optimization of P&L