Director Process Improvement Jobs in Riverside, CA

Overview

Leverage your technical expertise and passion for process improvement to identify, define, manage, and deliver transformational improvements. The Senior Process Improvement Consultant is a master practitioner and leader within the internal-consultant model, responsible for driving and facilitating advanced process improvement initiatives, mentoring colleagues, and leading the development of new service offerings.  

Responsibilities

• Lead Service Offerings: Deliver, design, launch, and continuously improve new process improvement services, such as kaizen events and innovation sprints, ensuring alignment with organizational goals and best practices. 
• Consulting & Mentorship: Serve as a lead consultant on complex projects, providing expert guidance, coaching, and mentorship to other team members, fostering a culture of continuous learning and skill development. 
• Process Design & Reengineering: Independently lead the analysis, modeling, and redesign of complex business processes, leveraging advanced tools and techniques to deliver measurable improvements. 
• Community of Practice Engagement: Actively participate in and help shape the cross-divisional Community of Practice, sharing knowledge, facilitating workshops, and driving adoption of process improvement methodologies. 
• Stakeholder Management: Build consensus and influence stakeholders at all levels, advocating for process improvement initiatives and facilitating buy-in for transformational change. 
• Continuous Improvement: Champion a culture of continuous improvement, identifying opportunities, implementing solutions, and measuring impact. 
• Quality Assurance: Ensure adherence to process standards and procedures, providing leadership in compliance and best practices. 

Requirements

• 5+ years of experience with business process improvement 
• Experience with Agile, Lean, and DevOps methodologies 
• Strong documentation and diagramming skills 
• Ability to think strategically and plan and implement collaboratively 
• Strong sense of accountability for the success of the team and a passion for delivering value 
• Experience proactively escalating issues to appropriate levels of management 
• Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks 
• Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or LucidChart 
• Strong facilitation skills to elicit requirements from various personalities across the organization, including senior executives 
• Proven experience driving consensus across multiple stakeholders from different business functions 
• Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management 
• Ability to understand technical jargon and communicate it in layperson's terms 
• Flexible and adaptive, reacting to project adjustments and alterations promptly and efficiently 
• Ability to effectively prioritize and execute tasks independently 
• Experience successfully championing change through advocacy, collaboration, and communication 
• Bachelor's degree in business management, strategy, or a related field 

Recommended Qualifications

• Training, experience or certifications in Lean, Six Sigma, or Business Process Management (BPM) 
• Training or direct experience with cross-functional process improvement initiatives 
• Experience leading cross-functional teams, including extended business partners and third-party vendors 
• Exposure to enterprise architecture frameworks and methodologies 
• Experience directly leading organizational change management activities 
• Project Management (PMI), Agile/Scrum training/experience 
• Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK 
• Knowledge of UX/UI principles 
• Knowledge of enterprise architecture and business architecture frameworks (TOGAF, BIZBOK) 
• Experience with ITIL processes  
• Experience with ServiceNow (ITSM, ITBM, ITOM, CMDB, and related tools and practices) 
• Experience working in functional areas such as product development, product management, or professional services in a software development company 

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