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Director Pos Technical Support Jobs in Indiana (NOW HIRING)

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Confident in demonstrating expertise and directing interactions with customers * A positive ...

Bostondynamics

... as directed. * Skill Building: Maintain knowledge of product enhancements across the robot ... chat and phone support). * Ability to explain technical issues to varied audiences. We are ...

Motorola

$90K - $110K/yr

As part of this team, the PremierOne Support team deploys and supports products such as Computer ... Work effectively as a self-directed technical resource and as a highly collaborative team member

The City of Elkhart

Technical Director

Elkhart, IN · On-site

$48K - $57K/yr

The Technical Director coordinates technical and labor crews to ensure the successful execution of ... Coordinate the set up and operation of technical support equipment for all stage presentations.

City of Elkhart

Technical Director

Elkhart, IN · On-site

$57K/yr

The Technical Director coordinates technical and labor crews to ensure the successful execution of ... Coordinate the set up and operation of technical support equipment for all stage presentations.

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All JobsPos Technical Support JobsDirector Pos Technical Support JobsDirector Pos Technical Support Jobs in Indiana

Director Pos Technical Support information

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

What are the most commonly searched types of Pos Technical Support jobs in Indiana? The most popular types of Pos Technical Support jobs in Indiana are:
What are popular job titles related to Director Pos Technical Support jobs in Indiana? For Director Pos Technical Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Pos Technical Support jobs in Indiana look for? The top searched job categories for Director Pos Technical Support jobs in Indiana are:
What cities in Indiana are hiring for Director Pos Technical Support jobs? Cities in Indiana with the most Director Pos Technical Support job openings:
Director Pos Technical Support jobs near you
Infographic showing various Director Pos Technical Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Associate II

Global Payments, Inc.

Jeffersonville, IN • On-site

Full-time

Medical

Posted 8 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We're looking for a Tier 2 Technical Support Specialist to join our ever evolving Genius division and help shape the future of global commerce. In this role, you'll serve as a trusted technical expert, helping restaurants stay connected, process payments reliably, and deliver seamless experiences to their customers. Your expertise will directly influence business continuity by resolving complex technical challenges, minimizing operational disruption, and driving long-term improvements across our Point of Sale (POS) ecosystem. Working alongside Product, Engineering, Training, and Support teams across the globe, you'll have the opportunity to strengthen customer success, contribute to product innovation, and play a meaningful role in advancing Global Payments' mission to power commerce worldwide through technology, partnership, and exceptional service.
What you'll own
  • Drive rapid resolution of complex technical issues across Point of Sale (POS), payment processing, hardware, software, and networking environments, helping restaurant operators maintain business continuity and deliver exceptional customer experiences.
  • Own escalated support cases from diagnosis through resolution, ensuring timely outcomes, clear communication, and accountability that builds trust with clients, dealer partners, and internal stakeholders.
  • Identify recurring trends and influence long-term improvements by translating technical insights into recommendations that enhance product performance, reduce future disruptions, and improve operational efficiency.
  • Enable customer success through technical expertise, helping operators maximize the value of their technology investments while improving system reliability, adoption, and performance.
  • Contribute to a culture of continuous improvement and knowledge sharing, strengthening team capabilities, accelerating issue resolution, and supporting scalable growth across support operations.

What you'll bring
  • Proven experience in technical support, help desk, customer support, or a related environment, with a track record of successfully resolving complex customer-facing issues.
  • Strong troubleshooting capabilities across software, hardware, networking, and connectivity challenges, with the ability to identify root causes and deliver effective solutions.
  • Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Demonstrated ability to manage competing priorities, exercise sound judgment, and maintain a high level of service in a fast-paced environment.
  • A customer-first mindset with a strong sense of ownership, accountability, collaboration, and commitment to delivering positive business outcomes.
It's a bonus if you have
  • Experience supporting Point of Sale (POS) platforms, restaurant technology, hospitality solutions, or merchant-facing software products.
  • Knowledge of payment processing technologies, EMV (Europay, Mastercard, and Visa) devices, payment terminals, and merchant services environments.
  • Familiarity with networking concepts, Microsoft 365, Active Directory, remote device management tools, or dealer and channel partner support models.

About the team
Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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