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Director Operations Manager Jobs in Virginia (NOW HIRING)

Koniag, Inc.

Operations Manager

Arlington, VA · On-site

$125K - $180K/yr

Direct and manage all operations and maintenance (O&M) support services for a large, complex government facility * Serve as the primary point of contact and liaison between KOS, subcontractors, and ...

kgs

Operations Manager

Arlington, VA · On-site

Direct and manage all operations and maintenance (O&M) support services for a large, complex government facility * Serve as the primary point of contact and liaison between KOS, subcontractors, and ...

kgs

Operations Manager

Arlington, VA · On-site

Direct and manage all operations and maintenance (O&M) support services for a large, complex government facility * Serve as the primary point of contact and liaison between KOS, subcontractors, and ...

Colonial Parking Inc

OPERATIONS MANAGER

Reston, VA · On-site

Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office * Responsible at all times for reviewing ...

CVS Health

Operations Manager

Lynchburg, VA

$18 - $28/hr

Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training ...

New

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Establish and maintain open, collaborative relationships with direct reports and entire team

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Establish and maintain open, collaborative relationships with direct reports and entire team

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Establish and maintain open, collaborative relationships with direct reports and entire team

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is ... Establish and maintain open, collaborative relationships with direct reports and entire team

Floor & Décor

Operations Manager

Fredericksburg, VA · On-site

$19.11 - $36.69/hr

Operations * Demonstrated ability to read and review a profit and loss statement to identify areas ... Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics ...

Floor & Decor

Operations Manager

Fredericksburg, VA

$19.11 - $36.69/hr

Operations * Demonstrated ability to read and review a profit and loss statement to identify areas ... Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics ...

Floor & Decor Holdings, Inc.

Operations Manager

Manassas, VA · On-site

$21.69 - $39.51/hr

Operations * Demonstrated ability to read and review a profit and loss statement to identify areas ... Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics ...

Floor & Décor

Operations Manager

Manassas, VA · On-site

$21.69 - $39.51/hr

Operations * Demonstrated ability to read and review a profit and loss statement to identify areas ... Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics ...

Gnostech LLC

Operations Manager

Arlington, VA · On-site

Operations Manager ID: 1211 Location: Arlington, VA Description Overview Location * Arlington, VA ... Provide direct supervision to program support staff. * Oversee daily workflow, task allocation, and ...

Alutiiq, LLC

Operations Manager

Blackstone, VA · On-site

$70K - $90K/yr

Resource and Labor Management: • Direct, schedule, and dispatch staff and resources to meet ... operational challenges proactively. * Stakeholder Engagement: • Interface with client ...

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Director Operations Manager information

What are the key skills and qualifications needed to thrive as a Director Operations Manager, and why are they important?

To thrive as a Director Operations Manager, you need strong leadership, strategic planning, and business management skills, typically supported by a bachelor's or master's degree in business administration or a related field. Familiarity with ERP systems, data analytics tools, and Lean Six Sigma or PMP certifications is highly beneficial. Exceptional communication, problem-solving, and team-building abilities help you drive performance and manage change effectively. These skills ensure efficient operations, foster organizational growth, and enable successful execution of company strategies.

What is the difference between Director Operations Manager vs Operations Supervisor?

AspectDirector Operations ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, develops strategic plans, manages senior staffSupervises daily operations, manages frontline staff, ensures operational efficiency
Required CredentialsBachelor’s degree, often MBA, extensive experience in operations managementHigh school diploma or associate degree, relevant experience in operations
Work EnvironmentCorporate offices, strategic planning settingsWarehouse, manufacturing, retail stores, or service centers
Industry UsageCommon in large organizations across various industriesFound in operational roles within specific departments or locations

The Director Operations Manager typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Supervisor focuses on managing daily activities and frontline staff. Both roles require operational knowledge, but the Director position involves broader responsibilities and higher-level decision-making.

Is a director of operations higher than a VP?

In most organizations, a Vice President (VP) of operations is considered higher than a Director of Operations, as VPs typically oversee multiple departments or divisions and have broader strategic responsibilities. Directors usually focus on managing specific teams or functions within the operations hierarchy. The exact hierarchy can vary depending on the company's size and structure.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or industries like technology, finance, and healthcare. Factors such as experience, location, company size, and certifications like PMP can influence compensation levels.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is higher than the Director of Operations. The COO typically oversees multiple departments and reports directly to the CEO, while the Director of Operations manages daily operational activities and reports to the COO or senior leadership. The specific hierarchy can vary depending on the company's size and structure.

What does a Director Operations Manager do?

A Director Operations Manager is responsible for overseeing the daily operations of an organization or a specific department. They develop and implement operational policies, manage budgets, streamline processes, and ensure that the company meets its goals efficiently. This role often involves supervising teams, coordinating with other departments, and analyzing performance metrics to improve productivity. Their leadership ensures that business operations run smoothly, efficiently, and in alignment with the company's strategic objectives.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business activities, strategic planning, and operational efficiency. It is considered a high-level position often reporting to executive management and requiring strong leadership, management skills, and industry experience.

How does a Director Operations Manager typically collaborate with cross-functional teams to drive organizational goals?

A Director Operations Manager frequently works alongside departments such as finance, HR, sales, and IT to ensure operational strategies align with broader business objectives. This role involves leading meetings, setting shared goals, and coordinating resources across teams to streamline processes and improve efficiency. Effective communication and relationship-building are key, as the Director must balance priorities, resolve conflicts, and foster a culture of collaboration. By regularly engaging with cross-functional teams, the Director Operations Manager helps to break down silos and drive company-wide initiatives forward.
What are the most commonly searched types of Operations Manager jobs in Virginia? The most popular types of Operations Manager jobs in Virginia are:
What are popular job titles related to Director Operations Manager jobs in Virginia? For Director Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Director Operations Manager jobs in Virginia look for? The top searched job categories for Director Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Director Operations Manager jobs? Cities in Virginia with the most Director Operations Manager job openings:
Director Operations Manager jobs near you
Infographic showing various Director Operations Manager job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.
Operations Manager

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Posted 16 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester, VA - 0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
2
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

Apply