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Director Operational Risk Jobs in Raleigh, NC (NOW HIRING)

L C Industries

Director, Risk Management

Durham, NC · On-site

ABOUT THIS ROLE The Director of Risk Management is responsible for transforming and leading the ... Identify, evaluate, and mitigate operational, regulatory, safety, and environmental risks.

UNC HEALTH

Director of Risk Management

Chapel Hill, NC · On-site

Reporting to the Vice President of Risk Management, the Director of Risk Management assists the Vice President in overseeing the day to day operations of UNC Medical Center's, UNC Liability Insurance ...

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All JobsOperational Risk JobsDirector Operational Risk JobsDirector Operational Risk Jobs in Raleigh, NC

Director Operational Risk information

See Raleigh, NC salary details

$52.5K

$139.2K

$252.7K

How much do director operational risk jobs pay per year?

As of Jul 30, 2026, the average yearly pay for director operational risk in Raleigh, NC is $139,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $162,800.00 per year, depending on experience, location, and employer.

What does a Director of Operational Risk do?

A Director of Operational Risk is responsible for identifying, assessing, and mitigating risks that could impact an organization's operations. They develop risk management strategies, implement controls, and ensure compliance with relevant regulations. This role typically involves collaborating with different departments, reporting to senior management, and overseeing risk assessments and audits. The goal is to minimize losses and protect the organization from potential operational failures or external threats.

How does a Director of Operational Risk typically collaborate with other departments to manage enterprise-wide risks?

A Director of Operational Risk works closely with teams across the organization—including compliance, internal audit, IT, and business unit leaders—to identify, assess, and mitigate potential risks. This collaboration often involves organizing risk assessments, sharing best practices, and developing response strategies for incidents. Regular cross-functional meetings and reporting are common, ensuring that risk management is integrated into day-to-day business operations. Effective communication and relationship-building are crucial for success in this role, as the Director must foster a risk-aware culture throughout the company.

What is the difference between Director Operational Risk vs Risk Manager?

AspectDirector Operational RiskRisk Manager
CredentialsTypically requires advanced degrees (e.g., MBA, Risk Management certifications)Often requires similar certifications but may have less emphasis on advanced degrees
Work EnvironmentStrategic, leadership-focused, overseeing risk frameworks across departmentsOperational, focused on identifying and mitigating specific risks within teams
Employer & Industry UsageCommon in banking, finance, insurance, and large corporationsFound across various industries including finance, healthcare, and manufacturing

The main difference is that the Director of Operational Risk typically holds a senior leadership role responsible for setting risk strategies and policies, while the Risk Manager focuses on implementing risk mitigation measures at the operational level. Both roles require relevant certifications and experience, but the Director position involves broader strategic oversight.

What are the key skills and qualifications needed to thrive as a Director of Operational Risk, and why are they important?

A Director of Operational Risk needs deep knowledge of risk management frameworks, regulatory requirements, and operational processes, typically supported by a degree in finance, business, or a related field. Familiarity with risk assessment tools, data analytics platforms, and certifications such as FRM or CRM is highly valued. Strong leadership, analytical thinking, and effective communication are essential soft skills for guiding teams and influencing stakeholders. These competencies are crucial for identifying, assessing, and mitigating risks that could impact organizational objectives and regulatory compliance.
What are the most commonly searched types of Operational Risk jobs in Raleigh, NC? The most popular types of Operational Risk jobs in Raleigh, NC are:
What are popular job titles related to Director Operational Risk jobs in Raleigh, NC? For Director Operational Risk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Operational Risk jobs in Raleigh, NC look for? The top searched job categories for Director Operational Risk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Operational Risk jobs? Cities near Raleigh, NC with the most Director Operational Risk job openings:
Director Operational Risk jobs near you
Infographic showing various Director Operational Risk job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $139,187 per year, or $66.9 per hour.

Director, Operational Quality & Client Experience

Royal Bank of Canada

Raleigh, NC • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description
What is the Opportunity?
Reporting to the Senior Director, Operations Excellence, the Director, Operational Quality & Client Experience is responsible for ensuring end-to-end operational integrity, client satisfaction, and continuous improvement across RBC Bank's processes. This role combines quality assurance, complaints management, data analytics, and client experience optimization to identify inefficiencies, resolve systemic issues, and drive strategic enhancements.
What will you do?
Operational Quality & Compliance
  • Lead the Quality Assurance (QA) program, conducting audits, reviews, and root-cause analyses to identify process gaps, compliance risks, and operational inefficiencies.
  • Develop and implement QA frameworks, metrics, and scorecards to monitor performance and ensure adherence to regulatory standards.
  • Partner with process owners to standardize procedures, ensuring alignment with best practices and regulatory requirements.

Client Experience & Complaints Management
  • Oversee the end-to-end complaints management process, ensuring timely, empathetic, and effective resolution of client issues.
  • Analyze client feedback and complaint trends to identify pain points and drive actionable improvements.
  • Collaborate with cross-functional teams (e.g., Compliance, Legal, Front-Line Units) to address systemic issues and enhance client journeys.

Data Analytics & Insights
  • Leverage data analytics (e.g., SQL, Tableau, Power BI) to generate insights on operational performance, client behavior, and risk exposure.
  • Build dashboards and reports to track KPIs, monitor SLAs, and support data-driven decision-making.
  • Identify opportunities for automation, process optimization, and client experience enhancements.

Issue Remediation & Risk Mitigation
  • Lead targeted remediation efforts for high-impact operational and client issues, coordinating with stakeholders to implement corrective actions.
  • Drive root-cause analysis and sustainable fixes to prevent recurrence of critical issues.
  • Ensure compliance with regulatory requirements (e.g., AML, Compliance, Operational Risk) by resolving identified gaps and supporting audit/remediation activities.

Team Leadership & Collaboration
  • Mentor and develop a high-performing team focused on QA, client experience, and analytics.
  • Foster a culture of continuous improvement, encouraging innovation and lean methodologies (e.g., Six Sigma).
  • Collaborate with Technology, Operations, and Business teams to align on shared goals and drive excellence.

Reporting & Stakeholder Communication
  • Prepare regular reports for senior leadership on QA findings, client trends, and analytics insights.
  • Present recommendations to secure buy-in for strategic initiatives and process improvements.

What do you need to succeed?
Must-have:
  • 8-10+ years in operations, client experience, quality assurance, or a related field within financial services (e.g., banking, insurance).
  • Proven leadership in complaints management, issue remediation, or client-facing process improvement.
  • Demonstrated expertise in data analytics (e.g., SQL, Tableau, Power BI) and leveraging insights to drive operational change.
  • Experience with regulatory compliance (e.g., AML, Compliance, Operational Risk) and audit remediation.
  • Track record of leading cross-functional teams and collaborating with stakeholders (e.g., Technology, Compliance, Front-Line Units).
  • BA or equivalent work experience. MBA & PMP certification preferred

Nice to have:
  • Graduate or post-graduate or professional designations ex. MBA, CA, CFA, PMP
  • Lean/Six Sigma or process excellence certifications.
  • Familiarity with RBC systems/processes (if applicable, though not mandatory for external candidates).
  • Experience in automation or digital transformation initiatives.
  • Key Skills
  • Strong analytical and problem-solving abilities.
  • Excellent communication and stakeholder management skills.
  • Ability to balance strategic thinking with hands-on execution.

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

#LI-Post
#TECHPJ
Job Skills
Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
8081 ARCO CORPORATE DRIVE:RALEIGH
City:
Raleigh
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-06-16
Application Deadline:
2026-07-27
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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