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Director Operational Risk Jobs in Wilson, NC (NOW HIRING)

MSD

Associate Director, Engineering

Wilson, NC · On-site

Associate Director - Global Engineering Solutions Our Engineers support internal and external ... Experience applying structured project risk, constructability, operational readiness, or startup ...

MSD

QMS Global Quality Compliance Director

Wilson, NC · On-site

... and operational effectiveness of the organization. Key Responsibilities Strategic Quality ... Strategic Risk Identification, Escalation, and Senior Leader Influence * Partner with QMS Topic ...

Truist

ATM Operations Analyst

Wilson, NC

... and risk, and a limited scope within a purpose driven ATM Channel Operations sub-group or Team ... without direct reports. Following is a summary of the essential functions for this job. Other ...

Truist

ATM Operations Analyst

Wilson, NC · On-site

... and risk, and a limited scope within a purpose driven ATM Channel Operations sub-group or Team ... without direct reports. Following is a summary of the essential functions for this job. Other ...

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Director Operational Risk information

See Wilson, NC salary details

$47.2K

$125.1K

$227.2K

How much do director operational risk jobs pay per year?

As of Aug 31, 2026, the average yearly pay for director operational risk in Wilson, NC is $125,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,200.00 and $146,400.00 per year, depending on experience, location, and employer.

What does a director of operational risk do?

A Director of Operational Risk is responsible for identifying, assessing, and mitigating risks that could impact an organization's operations. They develop risk management strategies, implement controls, and ensure compliance with relevant regulations. This role typically involves collaborating with different departments, reporting to senior management, and overseeing risk assessments and audits. The goal is to minimize losses and protect the organization from potential operational failures or external threats.

How does a director of operational risk typically collaborate with other departments to manage enterprise-wide risks?

A Director of Operational Risk works closely with teams across the organization—including compliance, internal audit, IT, and business unit leaders—to identify, assess, and mitigate potential risks. This collaboration often involves organizing risk assessments, sharing best practices, and developing response strategies for incidents. Regular cross-functional meetings and reporting are common, ensuring that risk management is integrated into day-to-day business operations. Effective communication and relationship-building are crucial for success in this role, as the Director must foster a risk-aware culture throughout the company.

What are the key skills and qualifications needed to thrive as a director of operational risk, and why are they important?

A Director of Operational Risk needs deep knowledge of risk management frameworks, regulatory requirements, and operational processes, typically supported by a degree in finance, business, or a related field. Familiarity with risk assessment tools, data analytics platforms, and certifications such as FRM or CRM is highly valued. Strong leadership, analytical thinking, and effective communication are essential soft skills for guiding teams and influencing stakeholders. These competencies are crucial for identifying, assessing, and mitigating risks that could impact organizational objectives and regulatory compliance.

What is the difference between Director Operational Risk vs Risk Manager?

AspectDirector Operational RiskRisk Manager
CredentialsTypically requires advanced degrees (e.g., MBA, Risk Management certifications)Often requires similar certifications but may have less emphasis on advanced degrees
Work EnvironmentStrategic, leadership-focused, overseeing risk frameworks across departmentsOperational, focused on identifying and mitigating specific risks within teams
Employer & Industry UsageCommon in banking, finance, insurance, and large corporationsFound across various industries including finance, healthcare, and manufacturing

The main difference is that the Director of Operational Risk typically holds a senior leadership role responsible for setting risk strategies and policies, while the Risk Manager focuses on implementing risk mitigation measures at the operational level. Both roles require relevant certifications and experience, but the Director position involves broader strategic oversight.

What job categories do people searching Director Operational Risk jobs in Wilson, NC look for?

The top searched job categories for Director Operational Risk jobs in Wilson, NC are:

What cities near Wilson, NC are hiring for Director Operational Risk jobs?

Cities near Wilson, NC with the most Director Operational Risk job openings:

Director Operational Risk jobs near you
Infographic showing various Director Operational Risk job openings in Wilson, NC as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $125,145 per year, or $60.2 per hour.

Operations Director

Farmville, NC • On-site

Foundation Risk Partners
Insurance Services • 501 - 1,000 employees

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

110th of 315 rated insurance

Good employer

Respectful managers

Good training

Learn more about Foundation Risk Partnersexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Operations Director to their team at Pierce Insurance.
Position Summary:
The Operations Director is responsible for leading all operational functions of Pierce Insurance Agency and ensuring the organization delivers a consistent, scalable, and profitable client experience. This role partners with agency leadership to execute strategic priorities while maintaining the agency's high-touch service model and supporting continued growth.
The Operations Director oversees implementation, account management, customer service, enrollment operations, call center functions, technology operations, billing administration, project management, reporting, and operational governance.
Key Responsibilities:
Operational Leadership
  • Lead day-to-day agency operations.
  • Design and implement scalable business processes.
  • Establish operational standards, policies, and performance expectations.
  • Create accountability frameworks across departments.
  • Reduce dependency on individual knowledge and manual workflows.

Financial Visibility & Reporting
  • Develop agency-wide operational and financial reporting.
  • Establish KPI dashboards for:
    • Revenue
    • Commissions
    • Profitability
    • Client retention
    • Enrollment performance
    • Service metrics
  • Partner with finance to improve forecasting and budgeting.
  • Monitor operational efficiency and resource allocation.

Client Service & Account Management
  • Oversee account management and customer service teams.
  • Create clear ownership models for client servicing.
  • Establish service standards and escalation procedures.
  • Improve client retention and satisfaction.
  • Drive strategic account review processes.

Implementation & Project Management
  • Build a formal project management framework.
  • Standardize implementation timelines, milestones, and deliverables.
  • Improve cross-functional coordination between:
    • Sales
    • Technology
    • Enrollment
    • Account Management
    • Carriers
  • Ensure successful onboarding of new clients.

Enrollment Operations
  • Oversee open enrollment execution.
  • Optimize counselor deployment and enrollment workflows.
  • Improve staffing and capacity planning.
  • Measure participation, enrollment success, and operational performance.

RFP & Proposal Governance
  • Establish a centralized RFP management process.
  • Develop proposal templates and content libraries.
  • Create review and quality-control procedures.
  • Track proposal metrics and win rates.
  • Ensure consistency across carrier and client responses.

Technology & Process Improvement
  • Lead technology strategy and operational modernization.
  • Oversee agency platforms, enrollment systems, billing systems, and reporting tools.
  • Prioritize automation opportunities.
  • Improve data governance and reporting accuracy.
  • Drive technology initiatives that improve scalability and client experience.

Organizational Development
  • Evaluate organizational structure and staffing requirements.
  • Develop succession planning strategies.
  • Improve role clarity and accountability.
  • Build management capabilities across departments.
  • Foster a culture of operational excellence and continuous improvement.

Key Performance Indicators (KPIs)
Financial
  • Revenue growth
  • Operating margin
  • Commission leakage reduction
  • Budget adherence

Operational
  • Implementation cycle time
  • Open enrollment completion rates
  • Service ticket resolution times
  • Capacity utilization

Client
  • Client retention
  • Net Promoter Score (NPS)
  • Client satisfaction scores
  • Renewal success rates

Team
  • Employee retention
  • Productivity metrics
  • Training completion
  • Succession readiness

Qualifications:
Required:
  • 10+ years of operational leadership experience.
  • Experience within insurance, employee benefits, brokerage, or consulting organizations.
  • Strong financial and operational management capabilities.
  • Experience leading multi-functional teams.
  • Demonstrated success scaling service organizations.

Preferred:
  • Employee benefits or voluntary benefits industry experience.
  • Enrollment and benefits administration expertise.
  • Technology transformation experience.
  • M&A integration experience.
  • Project management certification (PMP or similar).

Success Profile (First 12-18 Months)
The Operations Director would be expected to:
  1. Establish agency-wide financial and operational reporting.
  2. Standardize implementation and project management processes.
  3. Formalize the RFP governance model.
  4. Separate and optimize customer service and call center operations.
  5. Improve capacity planning and workload visibility.
  6. Build a scalable operating model that preserves Pierce's high-touch client experience while supporting future growth.

Disclaimer:
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO):
FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

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