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Director Of Telecommunications information

What is the difference between Director Of Telecommunications vs Network Manager?

AspectDirector Of TelecommunicationsNetwork Manager
Primary FocusOversees telecommunications systems, strategy, and infrastructureManages computer networks, security, and daily network operations
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA, Cisco certificationsBachelor's degree in computer science, IT, or related; certifications like CCNA, Network+
Work EnvironmentCorporate, enterprise, or service provider settingsIT departments within organizations, data centers
Employer & Industry UsageTelecom companies, large corporations, government agenciesIT firms, large organizations, tech companies

The Director Of Telecommunications focuses on strategic planning and management of telecommunications systems, while the Network Manager handles daily network operations and security. Both roles require similar certifications and often work in related environments, but their scope and responsibilities differ significantly.

How does a director of telecommunications typically collaborate with other departments within an organization?

A Director of Telecommunications works closely with multiple departments, including IT, operations, and executive leadership, to ensure seamless communication infrastructure across the organization. They often partner with IT teams to align telecommunication systems with broader technology strategies and with facilities managers for hardware deployments. Regular cross-departmental meetings and project coordination are common, especially when implementing new technologies or troubleshooting large-scale issues. This collaborative approach helps maintain efficient, reliable communications and supports the organization's overall goals.

What are the key skills and qualifications needed to thrive as a director of telecommunications?

To thrive as a Director Of Telecommunications, you need extensive experience in network management, telecommunications infrastructure, and a relevant degree in engineering or information technology. Familiarity with telephony systems, VoIP technologies, network security protocols, and certifications such as CCNP or PMP are typically required. Strong leadership, strategic planning, and effective communication skills help drive cross-functional teams and manage large-scale projects. These skills ensure the reliable operation of communication systems, alignment with business goals, and the ability to adapt to evolving technology demands.

What does a director of telecommunications do?

A Director of Telecommunications is responsible for overseeing the planning, implementation, and maintenance of an organization's telecommunication systems. This includes managing voice, data, and video communication networks to ensure reliable and secure connectivity. They lead teams, set strategic goals, manage budgets, and collaborate with other departments to support the organization's communication needs. Additionally, they stay updated on emerging technologies to recommend and implement improvements.
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Director Of Telecommunications jobs near you
Infographic showing various Director Of Telecommunications job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Director of Telecommunications

Boston Medical Center

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Boston Medical Center rating

6.9

Company rating: 6.9 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

465th of 1,054 rated hospitals

Job description

POSITION SUMMARY:
The Director of Telecommunications provides strategic and operational leadership for the organization's enterprise-wide telecommunication systems, including RingCentral, Avaya, and Cisco platforms. This role is responsible for developing and executing a comprehensive contact center strategy that supports clinical operations, enhances the patient and member experience, and promotes efficient staff collaboration across hospital campuses, ambulatory sites, and health plan service teams.
The Director will also lead the modernization of voice and contact center platforms, playing a key role in both care delivery and health plan operations such as member services, claims, provider relations, and utilization management. A critical component of this role is integrating telephony and mobility platforms with clinical and business systems, ensuring that communication tools support the organization's broader digital transformation goals.
The Director will also work in close partnership with IT Operations to provide strategic direction for the organization's enterprise mobile device program, with a focus on supporting clinical, operational, and administrative workflows.
Position: Director of Telecommunications
Department: Tech Support
Schedule: Full Time
Location: Remote
ESSENTIAL RESPONSIBILITIES / DUTIES:
Strategic Leadership & Planning:
  • Lead the development of a multi-year telecommunications and contact center strategy, aligning voice and omnichannel capabilities with the goals of both clinical care and health plan operations.
  • Partner with senior leadership across Patient Access, Member Services, Care Management, and Pharmacy to define unified communication strategies that support member engagement and operational efficiency.
  • Lead multi-year planning for telephony and contact center modernization, including the consolidation and migration of legacy systems to cloud-based platforms (e.g., RingCentral UCaaS, NICE CXone, etc.).
  • Drive digital transformation of voice systems, including cloud migration, AI-powered virtual agents, and omnichannel integration (voice, SMS, email, chat).

Operational Oversight:
  • Oversee day-to-day operations and performance of enterprise voice infrastructure across RingCentral, Avaya, and Cisco platforms supporting hospital campuses, ambulatory sites, member services, and remote users.
  • Direct a team of telecom engineers and administrators responsible for deployment, support, and troubleshooting of voice and contact center technologies.
  • Ensure system resiliency, compliance (e.g., HIPAA), and high availability of all telecommunications services supporting clinical care, safety systems, and business operations.
  • Monitor and report on system performance, call quality, and key performance indicators (KPIs) related to contact center efficiency and patient satisfaction.

Mobility Program Oversight:
  • Provide strategic direction for the organization's enterprise mobile device program.
  • Support the execution of large-scale mobility and paging modernization projects, including software/hardware upgrades and infrastructure improvements.
  • Ensure mobility services are aligned with the broader telecommunications and digital transformation goals of the organization.

Contact Center Strategy & Innovation:
  • Lead the design and implementation of next-generation contact center solutions that enhance patient access, member services, care coordination, and call handling across departments.
  • Enable and optimize self-service options for patients and members through IVRs, chatbots, and web portals.
  • Integrate contact center platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), M365, and claims processing systems.

Vendor & Budget Management:
  • Manage vendor relationships, contracts, licensing, and service level agreements (SLAs) and assess cost-saving or service-improving opportunities.
  • Develop and oversee capital and operating budgets related to telecommunications infrastructure and strategic initiatives.
  • Negotiate with vendors to optimize cost, performance, and support alignment with health system priorities.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.
JOB REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Information Technology, Telecommunications, or a related field; and10+ years of progressive leadership experience in telecommunications or IT infrastructure, preferably in a healthcare setting; or equivalent combination of education and experience.
  • Strong experience managing RingCentral, Avaya, or Cisco voice platforms in a complex, multi-site environment.
  • Demonstrated success leading contact center strategy and operations, preferably in a health system or hospital network.
  • Experience integrating voice platforms with EHR (e.g., Epic), CRM (e.g., Salesforce), and claims or case management systems.

PREFERRED EDUCATION AND EXPERIENCE:
  • Master's degree

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:
  • N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:
  • Avaya Certified Implementation Specialist (ACIS)
  • Cisco Certified Network Associate - Collaboration (CCNA Collaboration)
  • RingCentral Admin Certification

KNOWLEDGE, SKILLS & ABILITIES (KSAs):
  • Extensive knowledge of enterprise voice and unified communications technologies, including RingCentral, Avaya, Cisco, VoIP, SIP, and UCaaS platforms.
  • Strong expertise in contact center platforms (e.g., NICE CXone), including design, operations, and performance optimization.
  • Solid understanding of healthcare delivery systems, ambulatory care, and health plan operations (e.g., member services, claims, provider support, care management).
  • Familiarity with healthcare and health plan regulatory requirements, including HIPAA, HITRUST, and CMS contact center standards.
  • Proven ability to develop and execute strategic roadmaps aligned with organizational goals across clinical and administrative domains.
  • Strong vendor management skills, including contract negotiation, service level management, and vendor performance oversight.
  • Demonstrated project and program management skills, with the ability to lead complex, cross-functional initiatives.
  • Financial acumen with experience in telecom budgeting, forecasting, and cost optimization.
  • Exceptional leadership and team-building capabilities, with a track record of mentoring high-performing teams.
  • Excellent communication and executive presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Ability to drive innovation, adopt emerging technologies (e.g., AI virtual agents, omnichannel platforms), and support digital transformation in both care delivery and payer environments.
  • Deep understanding of VoIP, SIP, UCaaS, PBX systems, IVRs, and contact center technologies such as NICE CXone
  • Strong knowledge of Apple and Android mobile devices
  • Strong knowledge of mobile device management platforms
  • Strong understanding of healthcare operations, patient access models, and the regulatory landscape (e.g., HIPAA).
  • Excellent leadership, communication, vendor management, and cross-functional collaboration skills.

Boston Medical Center Health System (BMCHS) is a ~$6 billion integrated academic health care system whose purpose is to transform the outcomes of low(er) income and vulnerable populations in Massachusetts, New Hampshire and beyond. Anchored by Boston Medical Center, BMCHS has evolved to encompass six major entities: Boston Medical Center, WellSense Health Plan, Boston University Medical Group, Boston HealthNet (a network of community health centers), Boston Accountable Care Organization, and Clearway Health (a specialty pharmacy services provider).
BMC Health System occupies a unique position in the MA and US healthcare landscape. Over 60% of clinical care is in (near) full risk arrangements, and there is a strong commitment to value based care, and to addressing the core health drivers (social determinants of health) in the communities that BMCHS serves. BMCHS's patients disproportionately come from communities of color, so BMCHS is deeply invested in addressing health inequities both within the organization, and in partnership with community organizations. Through WellSense Health Plan, BMCHS covers over 40% of all Massachusetts' Medicaid members in exclusive payer-provider partnerships with eight accountable care organizations. Lastly, BMCHS's academic enterprise provides a strong foundation of talent to study and disseminate its experience and to shape the health system more broadly.
Compensation Range:
$122,000.00- $177,000.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

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About Boston Medical Center

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Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Boston, MA, US

Year founded

1996

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