Director Of Service Operations Jobs in Rochester, NY

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Title: Director of Supervisory Nursing

Reports To: Director of Patient Care Services

Industry: LHCSA

Supervises: Field Nursing Supervisors

Location: Rochester, NY

JOB SUMMARY:

The Director of supervisory Nursing, Clinical Services is responsible for overseeing the clinical nursing supervision function, ensuring high-quality patient care, regulatory compliance, and consistent clinical oversight across the organization. This role provides leadership to supervisory nursing staff, supports clinical operations, monitors documentation and care standards, and partners with leadership to improve patient outcome and operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily clinical nursing supervision and field-based patient care oversight.
• Supervise, support, and provide guidance to supervisory nursing staff.
• Ensure nursing services are delivered in accordance with company policies, care plans, and regulatory requirements.
• Review patient care documentation for accuracy, completeness, and compliance.
• Monitor quality of care and identify areas for clinical improvement.
• Support the development, implementation, and review of patient care plans.
• Collaborate with clinical leadership, operations, intake, scheduling, and compliance teams.
• Assist with resolving clinical concerns, patient complaints, and care-related issues.
• Ensure timely completion of supervisory visits, reassessments, and required follow-ups.
• Provide coaching, training, and performance feedback to nursing staff.
• Support onboarding and orientation of new clinical nursing team members.
• Participate in audits, quality assurance reviews, and corrective action planning.
• Ensure adherence to infection control, patient safety, and documentation standards.
• Track clinical trends, staffing concerns, and operational barriers.
• Escalate significant clinical, compliance, or patient care issues to leadership as needed.

SUCCESS MEASURES:

• Timely completion of supervisory visits and reassessments
• Accurate, compliant clinical documentation
• Improved audit and survey readiness results
• Reduced patient/caregiver complaints
• Timely resolution of clinical concerns
• Strong staff training, coaching, and retention
• Improved communication across clinical and operations teams
• Consistent adherence to care plans and regulatory standards

QUALIFICATIONS/EDUCATION/LICENSURE/CERTIFICATIONS:

• Active Registered Nurse license required.
• Bachelor's degree in Nursing required.
• Prior nursing leadership or supervisory experience required.
• Experience in home care, home health, or clinical field operations strongly preferred.
• Strong knowledge of clinical documentation, care planning, and regulatory compliance.
• Ability to lead, coach, and support nursing staff.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency with EMR systems and Microsoft Office preferred.

SKILLS & COMPETENCIES:

• Strong clinical judgment and decision-making skills
• Leadership and staff supervision
• Knowledge of home care regulations and compliance standards
• Care planning and clinical documentation oversight
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution
• Ability to coach, train, and develop nursing staff
• Quality assurance and audit readiness
• Time management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Collaboration with clinical, operations, compliance, and administrative teams
• Proficiency with EMR systems and Microsoft Office

Compensation Range

• Salary: up to $170,000

Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.

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