Director Of Service Operations Jobs in Rochester, NY

East House is a dedicated nonprofit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support, and community outreach, to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Director of OASAS Residential Services is responsible for planning, developing, and implementing coordinated and comprehensive services that improve the quality of life for program participants. This position oversees East House’s OASAS residential programs, ensures overall program functioning, supervises assigned personnel, and supports evidence-based, therapeutic programming. The Director also contributes to strategic direction, ensures compliance with OASAS and other applicable regulations, and fosters a positive, values-based work environment.

In compliance with New York State’s Pay Transparency Law, the salary range for this position is listed above. East House considers factors such as the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, internal peer equity, and market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer is contingent upon satisfactory results, as determined by Human Resources.

RESPONSIBILITIES

• Develops and implements person-centered services aligned with best practices and individualized recovery goals.
• Provides clinical and administrative oversight and participates in case reviews to ensure service quality and effectiveness.
• Ensures programs operate in compliance with OASAS regulations, Medicaid requirements, certification standards, funding requirements, and East House policies.
• Ensures staff are appropriately trained in evidence-based practices and continuous quality improvement.
• Promotes a positive and inclusive work culture that supports staff development, accountability, and high performance.
• Supervises, mentors, and evaluates direct reports and provides consultation to program managers regarding staffing and operational decisions.
• Implements and monitors staff performance expectations and improvement plans.
• Ensures maximum occupancy, utilization, and integration of services and assesses program performance using established benchmarks.
• Oversees budgeting, resource utilization, and operational efficiency within assigned programs.
• Manages crisis and behavioral risk situations and maintains appropriate staffing and safe program environments.
• Represents East House in community collaborations and supports the development or redesign of services to meet emerging needs.
• Supports strategic agency initiatives and serves on leadership teams as assigned.

OTHER DUTIES

• Follows all applicable policies, federal and state laws, and East House compliance standards.
• Collaborates with the Office of Ethics, Compliance & Quality to address noncompliance and document corrective actions.

REASONABLE ACCOMMODATION

East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York State Human Rights Law, and other applicable laws. If you need a reasonable accommodation during any part of the application or hiring process, please contact the Human Resources Office at 585-238-4800 or HRTeam@easthouse.org. Requests will be reviewed on a case-by-case basis.

EQUAL EMPLOYMENT OPPORTUNITY

East House provides equal employment opportunities to all qualified individuals and does not discriminate based on race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status, disability, or any other status protected by law.

Candidates must meet one of the following requirements:

• Advanced CASAC credential with three to five years of supervisory experience; or
• Current LMSW or LMHC license with three to five years of supervisory experience and experience working in substance use treatment or recovery services.

Additional Requirements

• Experience working within behavioral healthcare systems, particularly OASAS-regulated residential programs.
• Strong leadership, program evaluation, quality assurance, budgeting, and resource management skills.
• Ability to communicate effectively with individuals from diverse backgrounds and collaborate successfully with staff, leadership, and community partners.
• Intermediate computer literacy, including proficiency in Microsoft Word and Excel.
• Experience working with multiple electronic database systems.
• Valid New York State driver’s license, safe driving record, and access to a personal vehicle for work-related travel.