Director Of Service Operations Jobs in Rochester, NY

Description

We are Hiring! 

Job Posting: Director of Operations

Location:  Rochester, NY

Department: Administration

Employment Type: Full-Time, Exempt

Schedule:  Mon-Fri, 40 hours

Salary:  $75-80k

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Under general supervision the Director of Operations supervises day-to-day operations in purchasing, facilities management, and coordinates other administrative and system operations. The Director of Operations provides direct supervision of the purchasing team and administrative staff as assigned. The Director of Operations will ensure purchasing team and other administrative staff develop, implement, and maintain an environment of trauma informed care and that reflects CCFCS values. 

Essential Duties and Responsibilities

• In collaboration with appropriate departments, assist in the development, implementation, and monitoring of policies and procedures in purchasing, facilities management, and other administrative functions. 
• Serves as an active member of the management team in planning, problem solving and ongoing communication for purchasing, operations, and related functions.  
• Provides supervision, guidance and executes the duties common to all supervisory positions to include but not limited to:

1. Regularly meets with direct reports.
2. Completes annual performance appraisals.
3. Regularly monitor performance and provide appropriate feedback.

• In coordination with Human Resources, participates in hiring, onboarding, retention, coaching, progressive discipline, and separation activities of employees. 
• Develops, implements, and maintains residential sites and capital improvement project budgets.
• Serves as project manager with a variety of administrative projects and ensures projects are within scope, timeline, budget limits and forecasts for facility improvements and transitions.
• Directly oversees purchasing to ensure materials are ordered, projects are designed and planned, and funds are available and within limits of project. 
• Serves as lead administrator for facilities and work order management systems. 
• In coordination with finance team, coordinate purchasing processes, system tracking and approval workflows.
• Coordinates, monitors, and communicates status of work orders and purchasing requests.
• Facilitates contract bids and requests for proposals to ensure all regulatory requirements and ensure quality pricing for materials and operational expenses.
• In coordination with program and finance, complete and maintain WMBE, Vendor Responsibility and other documentation as required by funding sources 
• Assists with procurement process, contracts, and ongoing communication with vendors and contractors.
• Coordinates inventory management, tracking and accountability for agency assets including depreciation tracking and updates for program budgets.  
• Completes internal and external reporting requirements for facilities, purchasing and other administrative duties. 
• In coordination with maintenance and safety leadership staff, ensure all sites have standardized safety schedules, supplies, and required materials to comply with all safety and security requirements
• Maintains current knowledge in the field of purchasing, facilities management, and general operations. 
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Participates in relevant Agency meetings and/or trainings 
•  Supports and fosters the Agency's Mission, Vision, Values and Strategic Plan. 
• Other duties as assigned. 

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Requirements

Qualifications

Education: Bachelor's degree in related field preferred. Equivalent combination of education and experience will be considered.  

Credentials: Valid and clean NYS Driver's License

CPM, CPSM, or PMP, preferred

Experience: At least 5 years of experience in Purchasing, Facilities and / or Operations Management 

Project Management

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance:  Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.  All duties must be performed in accordance with CCFCS's corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives 

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet