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Director Of Retail Banking Jobs (NOW HIRING)

TekSky

Director of Retail Operations

Dubuque, IA · On-site

I'm looking for a Director of Retail Operations & Growth to run the day-to-day execution of the business and help take it to the next level. This is a hands-on leadership role for someone who ...

Gecko Hospitality

Corporate Director of Retail

Frisco, TX · On-site

$175K - $200K/yr

Corporate Director of Retail Location: Dallas, Texas Salary: $175K - $200K ++ Position Summary The Corporate Director of Retail provides strategic leadership for the development, execution, and ...

Pb414

Director of Retail Operations

Fayetteville, AR · On-site

$85 - $105/hr

Director of Retail Operations. Reports to: COO. Position Structure: Full-Time | Exempt. Initiative: Purpose Brands 414. Location: Hybrid. Compensation: $85,000-$105,000 annual salary. Purpose Brands ...

SSA Group

Director of Retail Operations

Monterey, CA · On-site

$85K - $90K/yr

Director of Retail Operations Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

Hasbro

Director of Retail Media

Boston, MA · On-site

Director of Retail Media Boston, Massachusetts, United States We take play seriously. We're looking for curious adventurers ready to find their party, fueled by imagination and drive to build what ...

Hasbro

Director of Retail Media

Boston, MA

As part of Hasbro's transformation toward a world-class internal media model, the Director, Global Retail Media will define the operating model, governance framework, measurement standards ...

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Director Of Retail Banking information

See salary details

$39.5K

$104.1K

$190K

How much do director of retail banking jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director of retail banking in the United States is $104,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What does a director of retail banking do?

A Director of Retail Banking oversees the operations and strategic direction of a bank’s retail division, which serves individual consumers and small businesses. Their responsibilities include managing branch networks, developing products and services, ensuring regulatory compliance, and driving customer engagement. They work to improve customer satisfaction, grow deposits and loans, and lead teams of branch managers and staff. This role requires strong leadership, analytical skills, and a deep understanding of banking products and market trends.

What are the key skills and qualifications needed to thrive as a director of retail banking?

To thrive as a Director of Retail Banking, you need strong leadership abilities, deep knowledge of retail banking operations, and a background in finance or business administration, often supported by a relevant degree. Familiarity with core banking systems, CRM platforms, and regulatory compliance software, as well as certifications like Certified Retail Banker (CRB), are valuable. Exceptional communication, strategic thinking, and relationship management skills help drive team performance and customer satisfaction. These competencies are crucial for leading branch networks, ensuring regulatory compliance, and delivering profitable growth in a competitive banking environment.

What are some common challenges faced by a director of retail banking, and how can they be addressed?

A Director of Retail Banking often faces challenges such as adapting to rapidly changing customer expectations, managing large and diverse teams, and driving digital transformation initiatives within traditional banking structures. Addressing these challenges requires strong leadership, staying informed about technological trends, and fostering a culture of continuous improvement. Effective communication and collaboration with product, IT, and compliance teams are also essential to ensure that customer-facing services remain competitive and compliant.

What is the difference between Director Of Retail Banking vs Branch Manager?

AspectDirector Of Retail BankingBranch Manager
Primary FocusStrategic oversight of retail banking operations across multiple branchesDay-to-day management of a single branch
ResponsibilitiesDeveloping policies, overseeing regional performance, implementing strategic initiativesStaff supervision, customer service, branch sales, and operations
Required CredentialsBachelor’s degree in finance, business, or related field; often an MBA; banking certificationsBachelor’s degree; banking or financial certifications beneficial
Work EnvironmentCorporate office or regional headquartersIndividual bank branch

The main difference between a Director Of Retail Banking and a Branch Manager lies in scope and responsibilities. The Director focuses on strategic, regional oversight, while the Branch Manager handles daily operations of a single branch. Both roles require similar credentials, but their work environments and scope of influence differ significantly.

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Director Of Retail Banking jobs near you
Infographic showing various Director Of Retail Banking job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 33% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $104,058 per year, or $50 per hour.

Director of Retail Operations

Goodwill Industries of Middle Tennessee

Nashville, TN • On-site

Full-time

Re-posted 28 days ago

Goodwill Industries Of Middle Tennessee rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

421st of 785 rated non-profit organizations

Job description

Job Location
Lifsey-Retail Headquarters
Job Summary:
Provides strategic leadership and operational oversight for Goodwill Industries of Middle Tennessee's Donated Goods Retail (DGR) division, driving financial performance, operational excellence, and a consistent customer and donor experience across all store locations. This role is accountable for results through a leader-of-leaders model-setting the direction, building the operating system, and driving execution through Regional Directors and District Managers.
This role does not directly manage day-to-day store operations; instead, it is accountable for performance through a structured field leadership model, standardized operating systems, and disciplined performance management routines.
The Director leads with a clear vision and strategy for retail excellence, challenges the status quo, and drives enterprise-level changes through coaching, alignment, and accountability across field leadership.
This position has direct responsibility for the profit and loss of retail store operations. The Director translates organizational priorities into a clear operating vision and actionable plan (priorities, timelines, performance targets, and accountability routines), uses data to diagnose opportunities and risks, and ensures consistent standards and execution across the territory through Regional Directors and District Managers.
The Director of Retail Operations will promote a positive work environment that celebrates our vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in every action and interaction with team members, donors, customers, management, and persons served.
Job Description
Essential Functions
  • Sets the retail operating vision and multi-site strategy to maximize revenue, profitability, and mission impact; produces and communicates a written operating plan/roadmap (priorities, targets, owners, and timelines) executed through Regional Directors and District Managers.
  • Leads retail performance through Regional Directors and District Managers by setting standards and expectations and holding leaders accountable for staffing, merchandising, inventory control, pricing, customer service, store routines, and performance commitments.
  • Builds a high-performing leadership team and culture of accountability, coaching leaders to deliver results while modeling Goodwill's mission and values.
  • Builds and promotes a culture of high performance and continuous improvement that values training, teamwork, communication, and a commitment to excellence.
  • Establishes KPIs and leads a weekly/monthly business review cadence to evaluate performance, identify root causes, and drive timely countermeasures and continuous improvement.
  • Leads change management for enterprise retail initiatives by aligning stakeholders, ensuring adoption, and sustaining execution through Regional Directors and District Managers and established operating routines.
  • Leads talent strategy for retail leadership roles (selection, onboarding, performance management, and succession planning); hires and develops the best talent for the organization.
  • Designs, standardizes, and scales operational processes and tools (training, SOPs, audits, and routines) to improve efficiency, service quality, and consistency across all locations.
  • Leads new store openings and major transitions by establishing launch readiness standards, governance, and cross-functional coordination, ensuring execution and post-open stabilization through Regional Directors and District Managers.
  • Anticipates long-range operational and talent needs; develops plans to ensure the right structure, capabilities, and leadership coverage to meet future growth and performance goals.
  • Partners across the organization (Mission, Finance, HR, Marketing, Facilities, Loss Prevention, IT, and Support Services) to influence enterprise decision-making, align retail strategy with organizational priorities, and deliver a financially sound business and a high-accountability culture.
  • Establishes and enforces retail standards and controls (store conditions, donation flow, merchandising, pricing, labor routines, and customer/donor experience) using training, audits, and coaching to ensure consistency across locations through field leadership and standardized operating mechanisms.
  • Identifies, prioritizes, and leads new donation and retail initiatives and business opportunities, ensuring clear scope, resourcing, timelines, and measurable results through cross-functional coordination and field leadership execution.
  • Ensures compliance with all company policies and procedures and applicable legal requirements across retail and donation operations.
  • Identifies operational risk and drives safe, compliant practices related to safety, labor, and asset protection through established controls, audits, and leadership accountability.
  • Other duties as assigned.

Minimum Qualifications
Required Skills
Education
  • Bachelor's degree in business administration, Retail Management or related field required.
  • A combination of education and experience may be accepted in lieu of the required education.

Experience
  • 7+ years of progressive leadership experience with significant multi-unit oversight. Proven track record of managing and growing retail operations; donated goods and/or nonprofit experience preferred.
  • Proven ability to improve underperforming multi-unit locations by diagnosing root causes, setting clear priorities, and driving sustained performance through field leadership.
  • Demonstrated experience creating and executing strategic plans to drive growth and improve operational performance.
  • Experience with near-term and long-range planning, goal setting, and disciplined implementation.
  • Knowledge of and experience with budgeting and financial analysis; demonstrated ability to build cross-divisional partnerships to deliver results.
  • Demonstrated ability to identify operational gaps and opportunities and address them through training, process improvements, and change leadership.

Knowledge and Skills
  • Results oriented and driven to achieve and exceed goals.
  • Strong written and oral communication skills, including the ability to communicate effectively with all levels of management and employees.
  • Strategic mindset with the ability to set priorities, make difficult decisions, and drive tradeoffs in support of organizational goals.
  • Strong leadership skills, including the ability to coach and develop leaders, influence across functions, and drive accountability through a leader-of-leaders model.

Certifications and Licenses
  • Must have a valid Tennessee Driver's License while maintaining a good driving record and appropriate insurance.

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