Director Of Property Management Jobs in Rochester, NY

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex.

The North America Head of Property UAs is accountable for the strategic oversight and operational leadership of all Underwriting Analysts activity supporting our property line of business. This highly visible role reports to the Property COO and oversees the organization, performance, and continuous improvement of UA teams across North America.

• Set the strategic vision and operational framework for the property UA function, ensuring teams deliver high-quality, timely, and compliant support to underwriting and related property business units.
• Oversee recruitment, training, development, and performance management of Property UAs throughout North America, fostering a culture of accountability, customer service, and professional growth.
• Collaborate with senior underwriting, operations, and technology leaders to optimize UA processes, ensure standardization, and drive efficiency, scalability, and best practices region‑wide.
• Define and monitor performance metrics, service level agreements (SLAs), and qualitative standards for UA support; implement dashboards and reporting to track productivity, turnaround times, and quality.
• Lead transformation, automation, or workflow reengineering initiatives targeting improved UA productivity and value to underwriters and brokers.
• Serve as primary escalation point for complex UA operational issues, resolving conflicts and facilitating cross‑functional problem‑solving.
• Ensure compliance of all UA processes and outputs with company policies, regulatory standards, and audit requirements.
• Stay abreast of market trends, technology innovations, and regulatory changes impacting property insurance operations and underwriting support.
• Engage with underwriting, claims, IT, and other departments to support seamless property business operations and strategic objectives.
• Participate as a key leader in property divisional planning, budgeting, and special initiatives.
• Represent the UA function as a subject matter authority to executive leadership, client meetings, and industry forums as required.

• Bachelor’s degree in Business, Insurance, Operations Management, or related field (Master’s or advanced certification preferred).
• 10+ years of experience in commercial property insurance operations, with at least 5 years in a senior leadership role overseeing large or multi‑location support teams (Underwriting Analyst or comparable function experience required).
• Demonstrated success managing, coaching, and developing high‑performing operational teams for underwriting or insurance business units.
• Deep understanding of property insurance underwriting processes, systems, compliance requirements, and service standards.
• Proven expertise in process improvement, transformation, and change management (Lean, Six Sigma, or similar certification preferred).
• Advanced communication, collaboration, and relationship‑building skills; comfortable navigating complex environments and influencing senior stakeholders.
• Strong analytical and organizational skills, with experience in metrics‑driven performance management.
• Familiarity with insurance technology platforms, workflow automation, and digital enablement.
• High level of professionalism, ethical integrity, and a commitment to operational excellence.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role is $130,000–$164,000.

Starr is an equal opportunity employer, which means we consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and are committed to creating an inclusive environment for all employees.

Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and is one of the fastest‑growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive, and ever‑changing marketplace.