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Director Of Professional Services Jobs (NOW HIRING)

Charles T Sitrin Health Care Center

NY · On-site

$75 - $85/hr

Director of Professional Development SUPERVISOR ... Vice President of Long Term Care Services FULL-TIME: Generally 8am to 4pm but flexibility with ...

New

Emburse

Director, Professional Services

Dallas, TX · On-site

You operate at the intersection of delivery execution, delivery economics, and customer relationship management. This role reports to the Senior Director, Professional Services (Americas) and ...

ACI Worldwide

Dir Services

Norcross, GA · On-site

Working in the North America team, responsible in the region for implementation of Professional ... Services Director, during the pre-sales process. Provide accurate and timely inputs-such as project ...

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Director Of Professional Services information

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$36K

$79.2K

$150.5K

How much do director of professional services jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of professional services in the United States is $79,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $95,000.00 per year, depending on experience, location, and employer.

What does a director of professional services do?

A Director of Professional Services leads and manages teams that deliver specialized services to clients, often in industries like technology, consulting, or healthcare. They are responsible for overseeing project delivery, ensuring client satisfaction, developing service strategies, and driving business growth. Additionally, they collaborate with sales and product teams to align service offerings with client needs and market trends. Their role often includes managing budgets, resource allocation, and team development to ensure high-quality service delivery.

How does a director of professional services typically collaborate with other departments to ensure successful client outcomes?

A Director of Professional Services often works closely with sales, product development, and customer support teams to ensure that client needs are fully understood and met throughout projects. This collaboration involves regular cross-departmental meetings, joint planning sessions, and alignment of project goals with organizational objectives. By maintaining clear communication and shared accountability, the Director helps to deliver seamless service implementations and fosters long-term client satisfaction. Effective collaboration also helps identify opportunities for process improvements and additional services that can benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a director of professional services, and why are they important?

To thrive as a Director of Professional Services, you need extensive experience in project management, client relationship management, and a relevant degree—often in business, technology, or a related field. Familiarity with CRM tools, project management software like Asana or Jira, and industry certifications such as PMP are commonly required. Strong leadership, strategic thinking, and excellent communication skills set outstanding candidates apart. These skills and qualities ensure the successful delivery of client projects, high customer satisfaction, and effective team leadership in a competitive services environment.

What is the difference between Director Of Professional Services vs Customer Success Manager?

AspectDirector Of Professional ServicesCustomer Success Manager
CredentialsTypically requires a bachelor’s degree in business, IT, or related field; often advanced degrees or certifications in project management or industry-specific areasUsually holds a bachelor’s degree; certifications like Customer Success Certification or PMP are common
Work EnvironmentLeads professional services teams, manages client projects, and oversees service delivery in a consulting or technology settingFocuses on client retention, onboarding, and ongoing support within a customer-facing role
Industry UsageCommonly used in consulting, IT, software, and technology sectorsWidely used across SaaS, software, and technology companies

The main difference is that the Director Of Professional Services manages service delivery teams and oversees client projects, while the Customer Success Manager focuses on client satisfaction, retention, and support. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What type of jobs fall under director of professional services?

A Director of Professional Services typically oversees client implementations, consulting, and support teams within a company. They manage service delivery, develop strategic plans, and ensure customer satisfaction, often requiring strong leadership, project management skills, and industry knowledge.
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Director Of Professional Services jobs near you
Infographic showing various Director Of Professional Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $79,218 per year, or $38.1 per hour.

Director of Professional Services

eSentio

New York, NY • Remote

Full-time

Re-posted 11 days ago

Job description

🚀 Now Hiring: Director of Professional Services @ eSentio Technologies
📍 Remote | Full-Time | Travel as Needed
💡 Drive high-impact legal tech projects with top-tier clients
eSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country, and across the UK. We work on highly complex projects and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we’re continuing to build this team of experts.
We are seeking a Director of Professional Services who will report to the COO and be responsible for driving company utilization, managing service delivery and client satisfaction excellence across all our service lines, setting project execution best practices, and managing our portfolio of projects.
Our candidate will have exceptional operational skills to help run a consulting organization.  This includes both a solid understanding of financial metrics (backlog, utilization, operating plan, etc.) and execution methodologies to drive project success.
As a member of the Senior Management team, provide leadership and guidance on operational issues, business strategy, policies and practices affecting the organization with a strong focus on process improvement.
🔍 At eSentio You’ll…
  • Participate in business development activities (e.g. review and approve project proposals…)
  • Improve and monitor company operations related to project management and execution
  • Build and manage team of project managers
  • Mentor staff and provide feedback for annual employee reviews
  • Financial review, analysis, and reporting
  • Manage utilization of consultants across all practice areas to maximize revenue
  • Maintain our Billings Projections Report (BPR) and Project Dashboard to ensure the management team understands the financial status of our billable resources and project status of all active engagements
  • Set and maintain Project Management execution and best practices, including but not limited to:
    • Project kickoffs
    • Budget management and analysis
    • Team communication / oversight
    • Resource scheduling and coordination
    • Risk management
    • Quality assurance of all work product
    • Ensure accurate time entry
    • Identify upsell opportunities
    • Status meetings and reporting
    • Expense tracking
    • Manage client satisfaction
    • Accounts receivable review
    • In process project reviews
    • Project closeout
  • Manage Service Excellence Program – Ongoing program improvement and execution
    • Drive continued improvement on service delivery and customer satisfaction
    • Customer Satisfaction – Program development, execution, monitoring and oversight
  • Monitor and manage project excellence, and proactively address service or customer satisfaction issue
  • Manage Problem Escalation – Escalation definition and execution
  • Quality Assurance – Program development and execution
  • Management and Support of Project Managers, Business Change Consultants and Business Analysts – Hiring and direct training, mentoring and management, including utilization; ensuring adherence to our implementation methodologies and service delivery best practices across all projects.
  • Develop and maintain Project Management, Business Change and Business Analysis methodologies, best practices and service offerings (PMOs, ITIL Framework Consulting, Business Change, Business Analysis, etc.)
  • Project Estimation – Ensure that our project plans meet our best practices
  • Staffing – Initial staffing of projects and overseeing and fulfilling staffing needs across the full portfolio of projects across the organization.
  • Monitor and manage project risks, with regular reporting to the management team
  • Develop and maintain relationships with decision makers at AmLaw 200 firms in order to provide professional service solutions
  • Maintain a high level of project management expertise and industry knowledge
  • Present at trade shows (LegalTech, ILTA, etc.) and CIO Roundtables and author articles and white papers for industry trade publications.
  • Achieve annual billable target of 1,400 hours
✅ We Need You to Have…
  • Bachelor’s degree or equivalent experience
  • 5 years of management experience
  • 3 years of experience managing projects in a professional services organization
  • 3 years of experience running a professional services practice with focus on program/project management solution offerings
  • Demonstrated ability to lead a team as well as work, under minimal supervision, as a member of the Sr. Leadership Team (SLT).
  • Excellent interpersonal, verbal, written and presentation communication skills
  • Dedicated, flexible, whatever it takes attitude, follow through & ownership
  • Strong leadership abilities
🌟 Why Join eSentio?
We’re a fast-moving, high-performing team that believes in doing the right thing—for our clients and each other. You’ll work with some of the smartest minds in legal tech and get the opportunity to make a tangible difference at every turn.
🎁 Some of the cool things include…
  • We’re a remote-forward company, and this position can be located in or near any major city in the US. 
  • We provide a competitive compensation plan with a generous bonus program, and a valuable benefits offering
  • Regular team informational and celebration check-ins, and semi-annual in person events
  • An awesome group of smart and determined coworkers, including an industry expert, female CEO
If you believe you have the unique and exceptional skills, professionalism, and determination to excel in this role, we’re eager to meet you!
Ready to join a company where your work matters?
Apply today or reach out directly—we’d love to connect.
🌐 esentio.com/careers
 

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