Director Of Operations And Business Development Jobs in Santa Rosa, CA

Salary range: $175,000 to $210,000.

• Strategic Sales Leadership
  • Lead the property‑based sales organization, fostering a culture of accountability, collaboration, and excellence.
  • Develop and execute the annual group and meetings strategy with emphasis on high‑impact corporate, incentive, and association business.
  • Serve as an active member of the property executive leadership team, collaborating with Marketing and Revenue to align demand generation, positioning, and pricing.
  • Partner with the Corporate Director of Field Sales and Corporate Director of National Sales to optimize lead flow, national account alignment, and multi‑property business opportunities.
  • Drive short‑term performance and long‑term revenue growth through intelligent forecasting and pipeline planning.
• Sales Execution & Market Positioning
  • Oversee all group and event sales activities for meetings up to and above 49 rooms on peak, ensuring strong collaboration between EMM, National Sales, and Catering teams.
  • Maintain direct oversight of house accounts and key relationships, including Napa Institute, Blue Note, and Festival Napa Valley.
  • Partner with Leisure Sales to capture incremental high‑value business and strengthen off‑peak demand.
  • Collaborate with Marketing to build brand‑aligned campaigns and partnerships that drive qualified group and leisure leads.
  • Work hand‑in‑hand with Events/Conference Services and F&B leadership to maximize banquet and catering conversion, elevate the guest experience, and increase total event revenue.
  • Ensure consistent coordination between Sales and Event Services to provide seamless transitions from booking through execution.
• Team Development & Accountability
  • Lead, mentor, and develop a high‑performing team with clear expectations, measurable KPIs, and ongoing professional growth.
  • Conduct consistent 1:1s with all sales team members, providing feedback, coaching, and accountability around sales performance.
  • Hold team members responsible for performance in sales scorecard KPIs, including Smart Plan accuracy, pipeline development, shop call feedback, lead response times, and follow‑up execution.
  • Foster a culture of integrity, empowerment, and collaboration across all commercial functions.
• Financial & Operational Leadership
  • Own the departmental P&L, ensuring revenue growth, cost control, and achievement of financial targets.
  • Partner with Revenue Management on forecasting, group displacement, and pricing strategies.
  • Collaborate with Food & Beverage and Events to identify and capitalize on total revenue opportunities.
  • Represent the resort and PHG at key industry events and in strategic partnerships across Napa Valley and beyond.

• Bachelor’s degree required; advanced degree preferred (Hospitality, Business, or related field).
• Minimum 15 years of progressive sales experience in full‑service or luxury hospitality, with at least 10 years in senior leadership roles.
• Proven expertise in large group meetings, leisure, and multi‑segment sales.
• Strong collaboration skills with Revenue, Marketing, F&B, and Conference Services to drive total hotel performance.
• Demonstrated success managing house and key accounts while developing new high‑yield business.
• Deep market knowledge of Napa Valley, corporate meeting trends, and destination partnerships.
• Exceptional negotiation, communication, and presentation skills.
• Experience working in an owner‑operator or complex multi‑property environment.
• Strategic, analytical, and results‑oriented mindset with strong executive presence.
• Skilled at developing talent and fostering accountability.
• Passionate advocate for total revenue performance and guest experience excellence.

The team member regularly sits for sustained periods of time and stands and walks occasionally when working with potential customers to present information and tour the property. The team member occasionally grasps objects such as presentation materials, reaches by extending hand(s) and arm(s) in any direction while performing essential functions of the job, frequently talks when communicating with clients and staff, and frequently needs to hear voices while interacting with guests. Many aromas and smells are present in the dining areas. The team member may occasionally exert up to 20 pounds of force and/or up to 10 pounds of force constantly to move objects such as sales materials. The team member is required to have close visual acuity to operate a computer and determine the accuracy, neatness, and thoroughness of sales materials and contracts. The team member is primarily subject to environmental conditions found working inside and may occasionally be subject to loud noise, fumes, odors, or dusts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.