Tmr Operations

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long‑term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect and Fulfillment.

Responsibilities

• Performs supervisory responsibilities in accordance with organizational policies and applicable laws, including inspecting facilities for maintenance needs, interviewing, hiring and training team members, planning, assigning and directing work, appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems.
• Participates in the hiring process by interviewing potential team members and recommending those who best meet staffing needs; participates in management training and follows all Human Resources policies; ensures team members receive required training or attend mandatory meetings; trains, develops, empowers, coaches and counsels; conducts performance and salary reviews; participates in disciplinary actions; monitors day‑to‑day Engineering operations to ensure property meets or exceeds guest expectations; prepares schedules to ensure optimal staffing.
• Implements and manages the maintenance program; assists with negotiation of maintenance contracts for the property (structure, grounds and all equipment); ensures all local, state and national codes and regulations are met to ensure safety, convenience and satisfaction of guests and team members and to protect the assets.
• Maintains a safe environment throughout the hotel/resort and/or property for all team members and guests; acts as the safety coordinator and ensures all emergency equipment and systems are inspected, tested and certified per standards; provides team members with information about safe use of systems and structures.
• Takes action to control expenses and maximize profitability within assigned areas; assists the Director with budgeting, forecasting, inventory control, policy and procedure implementation and enforcement; utilizes computer programs to analyze reports; makes recommendations, decisions and takes action based on that information to maximize profitability; ensures quality while minimizing waste or loss of supplies.
• Ensures property meets Engineering standards by circulating through each area of the property; seeks opportunities to improve satisfaction; reviews guest comments related to maintenance and facilities and ensures problems are corrected in a timely manner; notifies Management and/or Security of all unusual events, circumstances, missing items or alleged theft.
• Maintains sufficient inventory of supplies and equipment and orders new supplies as needed; participates in weekly/monthly inventories; ensures equipment is properly secured and maintained and notifies maintenance of any repair or safety issues.
• Wears non‑slip, oil‑resistant shoes and follows all safety policies and procedures; responds to reports of potential safety issues and proactively takes immediate action to resolve when noted; complies with OSHA laws requiring the use of Personal Protective Equipment (PPE) and reports defective or damaged PPE to the Manager.
• Maintains strict compliance with the property’s Hazardous Material (HAZMAT) program and familiarizes self with current MSDS; reports defective, damaged or lost PPE or equipment that does not fit properly to the Manager.
• Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job.

Other Responsibilities / Supportive Functions

• Assists Director of Engineering with merit recommendations within budget or established guidelines; recommends promotions or reclassifications within company policy.
• Approves leave and time away from work within company policy.
• Assists with or conducts pre‑shift meetings with Engineering team members to review staff assignments and specific needs; attends all required meetings.
• Responds to emergency crisis and ensures operational support areas are covered to provide excellent customer service.
• Ensures hotel/resort and/or property engineering systems and equipment are monitored and maintained to function at optimum performance; notifies management of major system/building problems or failures and unanticipated maintenance needs.

Qualifications

• Vocational schooling, military training, certification and/or experience in building related trades (HVAC, electrical, plumbing, carpentry) required; Bachelor’s degree in Engineering/Facility Management desired.
• Five or more years of progressively responsible hotel or building maintenance/facilities management experience with one year as Chief Engineer or Engineering Supervisor in a similar setting.
• Ability to manage others in the department by mentoring and providing results that meet or exceed guest expectations and provide a high level of guest satisfaction.
• Knowledge and ability to complete reports, financial forecasts and budgets.
• Strong working knowledge of building systems including HVAC, electrical, plumbing, refrigeration, roofs, building finishes, mechanical operations, energy management and Preventative Maintenance Programs.
• Completes required training as required.
• Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.
• Ability to use mathematics to solve problems, prepare budgets, conduct analyses and prepare reports.
• Requires strong computer skills including Word, Excel and Energy Management systems.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; requires attention to detail; must be able to solve problems and remain calm and alert if dealing with difficult guests or in emergency situations.
• Must be able to speak, read, write and understand English to understand instructions, safety rules and communicate with guests; must be able to read and understand blueprints, wiring schematics and technical manuals; bilingual ability to communicate in Spanish preferred.
• Able to work independently with minimal guidance and as part of a team.
• Strong attention to detail and the ability to handle multiple tasks; ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel/resort and/or property; work schedules will include working on holidays, weekends and alternate shifts.
• Must maintain a clean appearance and professional demeanor.

Special Skills & Physical Demands

While performing the duties of the job the team member regularly stands and walks for sustained periods of time; works at a quick pace, maneuvering between various property areas; frequently grasps objects; regularly reaches by extending hand(s) and arm(s) in any direction; occasionally stoops and crouches; talks often and frequently needs to hear sounds or voices; many aromas and smells are present in the guest rooms and other property areas; balance is frequently required to prevent falling when walking or standing while moving tools and equipment; occasionally pushes and pulls furniture or equipment; lifts up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly; required to have close visual acuity for activities such as preparing and analyzing data and figures, viewing a computer terminal, extensive reading, visual inspection involving small defects or operation of systems and equipment; required to have visual acuity for non‑repetitive mechanical or skilled trades tasks such as carpentry, painting, and mechanics; required to have visual acuity to safely operate tools and equipment and to identify problems and determine accuracy, neatness and thoroughness; may be required to wear a respirator at times; subject to extreme heat, loud noise, and hazards including moving mechanical parts, moving vehicles, electrical current or exposure to chemicals; may be exposed to fumes, odors or dusts.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.