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Director Of Marketplace Operations Jobs (NOW HIRING)

Espresa

VP of Marketplace

Manage operational costs with a focus on efficient, scalable economics. * Define how the ... Direct experience running or managing a marketplace; prior product management experience strongly ...

Espresa

VP of Marketplace

OR · On-site +1

Manage operational costs with a focus on efficient, scalable economics. * Define how the ... Direct experience running or managing a marketplace; prior product management experience strongly ...

SquareDomain

Head of Marketplace Growth

Austin, TX · On-site

The Head of Marketplace Growth is a highly motivated, resourceful, and Internet-savvy individual with affinity for Open Source Software. Continuously pull together market research, customer insights ...

Freebird

Director of Amazon

We're looking for a Director of Amazon to lead one of our most important revenue channels. You'll ... Own Marketplace Operations Oversee the operational excellence of the Amazon business, including:

1 800 Flowers

VP of Marketplace Growth

Atlanta, GA

We are seeking an experienced Vice President of Marketplace to lead our marketplace business across ... They will partner closely with Marketing, Merchandising, Operations, Supply Chain, Finance ...

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Director Of Marketplace Operations information

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$34K

$107.7K

$179.5K

How much do director of marketplace operations jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director of marketplace operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of marketplace operations do?

A Director of Marketplace Operations oversees the day-to-day functioning and strategic direction of an online marketplace platform. Their responsibilities typically include managing operational processes, optimizing buyer and seller experiences, ensuring platform efficiency, and coordinating cross-functional teams such as product, engineering, and customer support. They also analyze performance metrics to drive growth and profitability, and implement policies to maintain marketplace integrity. This role requires strong leadership, analytical skills, and a deep understanding of marketplace dynamics.

How does a director of marketplace operations typically collaborate with cross-functional teams to ensure seamless marketplace performance?

A Director of Marketplace Operations works closely with teams such as Product, Engineering, Customer Support, and Marketing to optimize marketplace processes and resolve challenges quickly. This role often involves regular meetings to align on business goals, sharing insights from operational data, and coordinating the launch of new features or process improvements. Effective communication and strong project management skills are essential, as the director must balance the needs of buyers, sellers, and internal stakeholders to maintain a high-performing marketplace.

What are the key skills and qualifications needed to thrive as a director of marketplace operations, and why are they important?

To thrive as a Director of Marketplace Operations, you need expertise in e-commerce operations, data analytics, and marketplace strategy, often supported by a bachelor's or master's degree in business or a related field. Familiarity with marketplace platforms (such as Amazon, eBay, or Shopify), ERP systems, and analytics tools like Tableau or SQL is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help drive cross-functional collaboration and effective decision-making. These competencies ensure efficient marketplace performance, revenue growth, and a seamless customer and seller experience.

What is the difference between Director Of Marketplace Operations vs Marketplace Manager?

AspectDirector Of Marketplace OperationsMarketplace Manager
ResponsibilitiesOversees overall marketplace strategy, cross-functional teams, and high-level performance metricsManages daily marketplace activities, vendor relations, and customer experience
Required CredentialsTypically requires extensive experience in e-commerce or marketplace platforms, often a bachelor's or master's degreeUsually requires experience in marketplace management, with a relevant bachelor's degree
Work EnvironmentStrategic, leadership-focused, often in corporate or large-scale e-commerce settingsOperational, hands-on, often in mid-sized companies or specific marketplace platforms

The Director Of Marketplace Operations focuses on strategic leadership and overall marketplace performance, while the Marketplace Manager handles daily operations and vendor relations. Both roles require relevant experience, but the director position involves higher-level planning and cross-team coordination.

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Director Of Marketplace Operations jobs near you
Infographic showing various Director Of Marketplace Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Associate Director, Commerce Operations (Amazon)

VML/WPP Enterprise Solutions

Seattle, WA • On-site

Full-time

Posted 29 days ago

Job description

About the Role 

We are seeking a versatile and highly analytical Associate Director, Commerce Operations to join our Amazon squad. In this pivotal role, you will sit between our Retail Services Lead (who drives high-level portfolio strategy) and our Commerce Managers (who execute day-to-day tactical operations). 

This is a unique hybrid role that requires you to seamlessly flex between strategic planning and deep operational troubleshooting. You will collaborate closely with the Retail Services Lead in translating client business performance into actionable recommendations, provide guidance on Amazon growth priorities, and consult on key initiatives such as promotion strategy, catalog optimization, retail readiness, and supply chain efficiencies. 

Key Responsibilities 

  1. Strategic Commerce Leadership
  • Strategic & Commercial Advisory: Provide day-to-day strategic support, bringing commercial context and clarity to complex business results, marketplace trends, and operational issues. 
  • Retail Priorities & Planning: Advise on priorities across promotions, content, catalog, availability, and retail execution, delivering proactive recommendations to drive performance and growth. 
  1. Advanced Amazon Expertise
  • Operational & Catalog Guidance: Guide best practices for catalog setup, product content (PDP optimization, A+ Content, imagery), variation structures, and retail readiness. 
  • Operational Audits & Commercial Health: Conduct holistic audits of marketplace operations, analyzing and presenting findings on in-stock availability, PO rejection rates, missed sales, and SKU-level profitability. 
  • Collaborative Troubleshooting: Partner with commerce managers to resolve complex operational scenarios, catalog errors, and suppressions, establishing clear escalation paths for platform hurdles. 
  1. Performance Analysis
  • Data Interpretation & Reporting: Review Amazon performance data to provide strategic interpretation of what is happening, why it matters, and what should happen next. 
  • Metric & Goal Synthesis: Connect core retail metrics-such as sales, traffic, conversion, share of search, and buy box performance-directly to broader client business goals. 
  • Risk & Driver Analysis: Proactively identify emerging risks and growth opportunities by evaluating retail drivers beyond raw data, including promotional support, content quality, and operational friction. 

Key Qualifications & Skills 

  • Experience: 5-8 years of experience managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting. 
  • Commercial Acumen: ability to interpret complex data and turn performance trends into actionable recommendations, leveraging strong commercial judgment to connect Amazon execution to business outcomes and present comfortably to client stakeholders. 
  • Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem. 
  • Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets. 
  • Data Synthesis & Storytelling: ability to pull raw data (Purchase Orders, Weeks of Cover, Traffic) and turn it into highly visual, executive-ready presentations that highlight "lost opportunities" and clear next steps. 

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