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Director Of Marketplace Operations Jobs (NOW HIRING)

Boats Group

Director of Marketplace Trust

Miami, FL · On-site

We're looking for a Director of Marketplace Trust to establish and lead this function. This role ... Use marketplace insights to identify opportunities for operational, product, and policy ...

Boats Group

Director of Marketplace Trust

Miami, FL · Hybrid

We're looking for a Director of Marketplace Trust to establish and lead this function. This role ... Use marketplace insights to identify opportunities for operational, product, and policy ...

Soni Resources

Marketplace Growth Manager

Venice, FL · On-site

$140K/yr

Strong understanding of marketplace operations, merchandising, catalog management, fulfillment, and retail media. * Experience working cross-functionally with marketing, creative, operations, and ...

SupplyHouse

Marketplace Operations Manager

Houston, TX

$92K - $116K/yr

Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated ... We are looking for a Marketplace Operations Manager to join our Product Team. This individual will ...

SupplyHouse

Marketplace Operations Manager

$92K - $116K/yr

Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated ... We are looking for a Marketplace Operations Manager to join our Product Team. This individual will ...

True Classic

Director, Marketplace

Charleston, WV

True Classic is hiring a Director of Marketplaces to own and accelerate our global Amazon business ... Own the operational health of Seller Central: account health metrics, IPI score, suppressed ...

CorDx

Marketplace Growth Manager

Alpharetta, GA · On-site

Strong understanding of marketplace operations, digital merchandising, analytics, advertising, and online consumer behavior. * Excellent analytical, organizational, and communication skills with the ...

CorDx

Marketplace Growth Manager

Alpharetta, GA · On-site

Strong understanding of marketplace operations, digital merchandising, analytics, advertising, and online consumer behavior. * Excellent analytical, organizational, and communication skills with the ...

Matium

Head of Marketplace

Millersville, MD · On-site

Matium is a rapidly growing material marketplace in North America, seeking a Head of Marketplace to architect their digital marketing engine and onboarding experience. This high-impact role involves ...

Pura

Director of Marketplaces

Pleasant Grove, UT · On-site

Director of Marketplaces Join Us at Pura-Reimagining Fragrance for the Future At Pura, we believe ... and operational excellence. What You Bring * Marketplace Leadership: 10+ years of experience ...

OneSkin

Director of Digital Marketplace

Concord, NC · On-site

About The Role We're looking for a Director of Digital Marketplaces who will lead the strategic ... The ideal candidate combines commercial acumen, analytical depth, and operational rigor with a ...

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All JobsOf Marketplace Operations JobsDirector Of Marketplace Operations Jobs

Director Of Marketplace Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of marketplace operations jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director of marketplace operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Marketplace Operations vs Marketplace Manager?

AspectDirector Of Marketplace OperationsMarketplace Manager
ResponsibilitiesOversees overall marketplace strategy, cross-functional teams, and high-level performance metricsManages daily marketplace activities, vendor relations, and customer experience
Required CredentialsTypically requires extensive experience in e-commerce or marketplace platforms, often a bachelor's or master's degreeUsually requires experience in marketplace management, with a relevant bachelor's degree
Work EnvironmentStrategic, leadership-focused, often in corporate or large-scale e-commerce settingsOperational, hands-on, often in mid-sized companies or specific marketplace platforms

The Director Of Marketplace Operations focuses on strategic leadership and overall marketplace performance, while the Marketplace Manager handles daily operations and vendor relations. Both roles require relevant experience, but the director position involves higher-level planning and cross-team coordination.

What does a Director of Marketplace Operations do?

A Director of Marketplace Operations oversees the day-to-day functioning and strategic direction of an online marketplace platform. Their responsibilities typically include managing operational processes, optimizing buyer and seller experiences, ensuring platform efficiency, and coordinating cross-functional teams such as product, engineering, and customer support. They also analyze performance metrics to drive growth and profitability, and implement policies to maintain marketplace integrity. This role requires strong leadership, analytical skills, and a deep understanding of marketplace dynamics.

What are the key skills and qualifications needed to thrive as a Director of Marketplace Operations, and why are they important?

To thrive as a Director of Marketplace Operations, you need expertise in e-commerce operations, data analytics, and marketplace strategy, often supported by a bachelor's or master's degree in business or a related field. Familiarity with marketplace platforms (such as Amazon, eBay, or Shopify), ERP systems, and analytics tools like Tableau or SQL is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help drive cross-functional collaboration and effective decision-making. These competencies ensure efficient marketplace performance, revenue growth, and a seamless customer and seller experience.

How does a Director of Marketplace Operations typically collaborate with cross-functional teams to ensure seamless marketplace performance?

A Director of Marketplace Operations works closely with teams such as Product, Engineering, Customer Support, and Marketing to optimize marketplace processes and resolve challenges quickly. This role often involves regular meetings to align on business goals, sharing insights from operational data, and coordinating the launch of new features or process improvements. Effective communication and strong project management skills are essential, as the director must balance the needs of buyers, sellers, and internal stakeholders to maintain a high-performing marketplace.
More about Director Of Marketplace Operations jobs
What cities are hiring for Director Of Marketplace Operations jobs? Cities with the most Director Of Marketplace Operations job openings:
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What job categories do people searching Director Of Marketplace Operations jobs look for? The top searched job categories for Director Of Marketplace Operations jobs are:
Director Of Marketplace Operations jobs near you
Infographic showing various Director Of Marketplace Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.
Director of Marketplace Trust

Director of Marketplace Trust

Boats Group

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Director, Marketplace Trust
Miami, FL (Hybrid)
Boats Group is committed to being the world's most trusted boating marketplaces.
At Boats Group, we're building the world's most trusted boating marketplaces. Trust is built through high-quality listings, transparent marketplace standards, authentic customer engagement, and a strong connection with the boating community.
We're looking for a Director of Marketplace Trust to establish and lead this function. This role will define the strategy, build the operating model, and partner across the organization to improve marketplace quality, strengthen customer confidence, and ensure the voice of the customer influences business decisions.
Reporting into the Chief Brand & Communications Officer, the Director will lead a growing Marketplace Trust organization responsible for two critical areas:
  • Marketplace Quality & Policy - ensuring marketplace integrity through listing quality, policy governance, seller standards, and marketplace compliance.
  • Community & Consumer Engagement - building relationships with consumers and private sellers, managing online communities, and bringing customer insights into the business.

This is a highly cross-functional leadership role that works closely with Product, Marketing, Customer Success, Sales, Industry Relations, Data, Legal, and Operations to make trust a competitive advantage for Boats Group.
What You'll Do
Define the Marketplace Trust Strategy
  • Develop and execute Boats Group's Marketplace Trust strategy, aligning initiatives across product, operations, marketing, and customer experience.
  • Establish the roadmap, priorities, and success metrics for the Marketplace Trust function.
  • Create frameworks that improve marketplace quality, customer confidence, and long-term marketplace health.

Lead the Marketplace Trust Team
  • Build, coach, and develop a high-performing team responsible for Marketplace Quality & Policy and Community & Consumer Engagement.
  • Establish clear goals, KPIs, and operating rhythms across both functions.
  • Foster a culture of accountability, collaboration, and continuous improvement.

Improve Marketplace Quality & Integrity
  • Oversee programs that improve listing quality, marketplace standards, seller accountability, and policy compliance.
  • Partner with Product and Data teams to develop scalable tools, reporting, and automation that improve marketplace health.
  • Use marketplace insights to identify opportunities for operational, product, and policy improvements.

Champion the Voice of the Customer
  • Ensure customer feedback and community insights are systematically captured and shared across the business.
  • Oversee engagement with consumers, private sellers, and online boating communities to better understand customer needs, sentiment, and emerging trends.
  • Partner with Marketing and Product teams to translate customer insights into better products, content, and customer experiences.

Build Cross-Functional Alignment
  • Partner closely with Product, Marketing, Sales, Customer Success, Industry Relations, Legal, and Data teams to embed trust into the customer experience.
  • Serve as the executive champion for Marketplace Trust, ensuring initiatives are coordinated across the organization.
  • Develop executive reporting that measures marketplace health, customer sentiment, policy effectiveness, and overall trust.

What Success Looks Like
  • Marketplace quality improves through measurable reductions in duplicate, stale, inaccurate, and non-compliant listings.
  • Customer confidence increases through improved marketplace standards and transparency.
  • Community insights consistently inform product development, marketing, and operational decisions.
  • Marketplace Trust becomes a measurable business function with clear KPIs and executive visibility.
  • Boats Group strengthens its position as the industry's most trusted marketplace.

What We're Looking For
  • 8-12+ years of experience in marketplace operations, Trust & Safety, marketplace integrity, community management, customer experience, or a related field.
  • Experience building and leading cross-functional programs and building new functions or teams.
  • Demonstrated success managing and developing high-performing teams.
  • Strong analytical mindset with experience using data to drive operational and strategic decisions.
  • Excellent communication, stakeholder management, and executive presentation skills.
  • Experience influencing senior leaders and driving change across complex organizations.
  • A builder's mindset-you enjoy creating strategy, developing scalable processes, and leading transformational initiatives.
  • Experience with online marketplaces, digital platforms, ecommerce, Trust & Safety, community management, or the marine industry is a plus.

What You'll Receive:
  • Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
  • Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
  • Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
  • Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
  • Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
  • Commuter Benefits: Park conveniently in our building's garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
  • Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
  • Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.

About Our Crew
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won't find at other companies. We're the best at what we do because we're working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family.
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!
#LI-Hybrid

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