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Director Of Customer Operations Jobs in Racine, WI

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

Uline

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Waukegan, IL · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Milwaukee, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

Uline

Senior Customer Operations Manager

Kenosha, WI

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

City Year

Operations Director

Milwaukee, WI · On-site

Number of Positions: 1 Work Location: 100% On-Site Position Overview The Operations Director is a senior site leader responsible for the strategic oversight, execution, and continuous improvement of ...

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All JobsOf Customer Operations JobsDirector Of Customer Operations JobsDirector Of Customer Operations Jobs in Racine, WI

Director Of Customer Operations information

See Racine, WI salary details

$31.9K

$101K

$168.3K

How much do director of customer operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director of customer operations in Racine, WI is $100,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $127,100.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Racine, WI look for?

The top searched job categories for Director Of Customer Operations jobs in Racine, WI are:

What cities near Racine, WI are hiring for Director Of Customer Operations jobs?

Cities near Racine, WI with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Racine, WI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $100,969 per year, or $48.5 per hour.

Director of Operations | Retail Property Management (Director, Operations-III)

Pleasant Prairie, WI • On-site

Prime Outlets
See more jobs at Prime Outletsexternal

Full-time

Re-posted 17 days ago

Job description

Job Location:

Pleasant Prairie Premium Outlets

Simon is seeking an experienced Director of Operations to oversee all aspects of property operations for one of our premier retail destinations. This leadership role is responsible for maintaining a safe, efficient, and customer-focused environment while protecting and enhancing the value of the asset.

The Director of Operations will lead all operational functions, including facilities management, maintenance, capital projects, vendor management, life safety systems, sustainability initiatives, and operational budgeting. This individual will partner closely with property leadership, tenants, contractors, and corporate teams to ensure an exceptional experience for shoppers, retailers, and stakeholders.

What You'll Do

  • Lead day-to-day property operations, maintenance, and facility management activities.

  • Develop and manage operating and capital budgets while identifying efficiencies and cost-saving opportunities.

  • Oversee building systems including HVAC, electrical, plumbing, fire and life safety systems.

  • Manage capital improvement projects from planning through execution.

  • Direct third-party service providers and contractors to ensure quality, service, and compliance standards are met.

  • Ensure compliance with all federal, state, and local regulations, including OSHA and environmental requirements.

  • Partner with property management, security, housekeeping, and leasing teams to support business objectives.

  • Drive sustainability and energy management initiatives.

  • Maintain emergency preparedness and business continuity plans.

  • Support tenant openings, renovations, relocations, and redevelopment activities.

What We're Looking For

  • Bachelor's degree in Engineering, Facilities Management, Construction Management, Business, or related field preferred.

  • 5 years of experience in property operations, facilities management, commercial real estate, retail, hospitality, or a related industry.

  • Experience managing operating budgets, capital projects, and vendor relationships.

  • Strong knowledge of building systems, preventative maintenance programs, and life safety requirements.

  • Proven ability to lead teams and influence cross-functional stakeholders.

  • Excellent project management, communication, and problem-solving skills.

  • Experience within retail, shopping centers, mixed-use developments, commercial real estate, or hospitality environments preferred.

Why Join Simon

As the largest owner, developer, and manager of premier shopping, dining, entertainment, and mixed-use destinations, Simon offers the opportunity to impact high-profile properties while working alongside industry-leading professionals. You'll play a critical role in creating world-class experiences for millions of visitors each year.

Apply