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Director Of Customer Operations Jobs in Racine, WI

ULINE

Senior Customer Operations Manager

Pleasant Prairie, WI · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

Uline

Senior Customer Operations Manager

Kenosha, WI

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Pleasant Prairie, WI · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Waukegan, IL · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

Uline

Senior Customer Operations Manager

Kenosha, WI · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Kenosha, WI · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Milwaukee, WI · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

ULINE

Senior Customer Operations Manager

Waukegan, IL · On-site

  • Medical

  • Retirement

  • PTO

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

Brinks

Director, Lean Operations

Milwaukee, WI

Our network of operations in 51 countries serves customers in more than 100 countries. We believe ... Brink's is seeking a dynamic and strategic Director of Lean Operations to lead the enterprise-wide ...

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All JobsOf Customer Operations JobsDirector Of Customer Operations JobsDirector Of Customer Operations Jobs in Racine, WI

Director Of Customer Operations information

See Racine, WI salary details

$31.9K

$101K

$168.3K

How much do director of customer operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director of customer operations in Racine, WI is $100,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $127,100.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Racine, WI look for?

The top searched job categories for Director Of Customer Operations jobs in Racine, WI are:

What cities near Racine, WI are hiring for Director Of Customer Operations jobs?

Cities near Racine, WI with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Racine, WI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $100,969 per year, or $48.5 per hour.

Senior Director Advanced Markets Operations

Northwestern Mutual Life Insurance Company

Milwaukee, WI • On-site

Full-time

Re-posted 13 days ago

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

165th of 309 rated insurance

Job description

Primary Duties & Responsibilities:
  • Develop, implement and monitor a three to five-year contact center strategy across the Advanced Markets contact centers to ensure that financial representatives and policyowners maintain a favorable view of Northwestern Mutual's brand and reputation.
  • Create a culture of high quality and continuous improvement through the process of assessment, evaluation, insight, action, implementation and measurement.
  • Develop comprehensive strategies and direct resources to achieve Department and Company field and client experience objectives through integrated client service interactions (billing collection, beneficiary title, client data maintenance, etc.). Develop, maintain and improve effective communications with customers regarding all aspects of service.
  • Develop, implement and monitor service recovery and concierge services across customer operations.
  • Direct, develop and provide guidance to Assistant Directors and Managers in all operational matters, including those relating to service delivery, talent management, budgeting and staffing for integrated client services.
  • Direct the delivery of contact center support services and works with business process owners to resolve service levels gaps.
  • Leverage relationships across departments to ensure that customer service representatives are knowledgeable about all relevant products and product changes. Drive implementation of best practices for hiring, training and retention across all of the contact centers.
  • Participate in company-wide projects and analyze impact of process and/or system changes cross-functionally.
  • Accountable for maintaining peer and industry relationships and education on current and future state contact center best practices and incorporating innovation and industry best practices into the strategic direction of the company's contact centers.

Qualifications:
  • Bachelor's degree business or related field.
  • Minimum of ten years of progressively responsible level experience including expertise in operations and/or the designated investment products (if applicable) that the position supports.
  • Comprehensive understanding of customer service environments, large scale contact center operations, and contact center technologies.
  • Solid understanding of the insurance business, including field relations, servicing functions, billing and collections and client data maintenance.
  • Strong negotiation skills and ability to think creatively to find solutions that deliver and' vs or'.
  • Demonstrated superior written and verbal communication skills with ability to build rapport and gain acceptance at all levels.
  • Demonstrated ability to independently analyze and solve complex business problems.
  • Strong skills and desire to develop direct reports and others.
  • Demonstrated knowledge in process improvement, Lean, Continuous Learning and Improvement, or similar methodologies.
  • Requires Series 6 and 26.

Skills You Have
  • Escalation Management
    Addresses and resolves incidents where customer wants to communicate with leadership or higher authorities regarding their problems. Empathizes, understands, and interacts with the customer to mitigate their issues using domain expertise and adaptive communication techniques.
  • Prioritization
    Assesses and accurately assigns priority levels to different tasks based on importance, urgency, and alignment to business and strategic goals.
  • Strategic Vision & Planning
    Develops, defines, and executes strategic vision for the team and business function they manage with an understanding of the enterprise's goals as a people manager; defines business planning, strategy formulation, and management engine to support strategic vision.
  • Talent Development & Planning
    Develops direct reports' skills based on organizational objectives, evaluates skill gaps, and manages succession planning to develop more capable direct reports, diverse, strong teams and better organizational performance in an equitable and inclusive manner.
  • Change Adaptability
    Becomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progress improvements and changes and seamlessly navigates the changing business environment and adjusts behavior as appropriate to the situation.
  • Business Influence
    Collaborates, communicates and influences direct reports, stakeholders, and other business functions based on understanding of the marketplace, organizational needs, and the client as a people manager.
  • Analytical Thinking
    Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 26 - FINRA, Series 6 - FINRA
Compensation Range:
Pay Range - Start:
$144,000.00
Pay Range - End:
$216,000.00
Geographic Specific Pay Structure:
Structure 110:
$158,400.00 USD - $237,600.00 USD
Structure 115:
$165,600.00 USD - $248,400.00 USD
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

What Northwestern Mutual employees say

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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