ZipRecruiter

Log In

1

Director Of Customer Operations Jobs in Racine, WI

YMCA

Senior Director Of Operations

Milwaukee, WI · On-site

$55K - $57K/yr

Under the direction of the Executive Director of Camping, the Program Operations Director shall be responsible and accountable for the daily operations and administration of all aspects of camp ...

City of Racine

Communication Director

Racine, WI · On-site

$90K - $115K/yr

The Communications Director holds a leadership position within the Department of Customer Service ... operations, programs, services, and Common Council matters. The position is responsible for ...

previous pagenext page

Showing results 21-40

All JobsOf Customer Operations JobsDirector Of Customer Operations JobsDirector Of Customer Operations Jobs in Racine, WI

Director Of Customer Operations information

See Racine, WI salary details

$31.9K

$101K

$168.3K

How much do director of customer operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director of customer operations in Racine, WI is $100,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $127,100.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Racine, WI look for?

The top searched job categories for Director Of Customer Operations jobs in Racine, WI are:

What cities near Racine, WI are hiring for Director Of Customer Operations jobs?

Cities near Racine, WI with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Racine, WI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $100,969 per year, or $48.5 per hour.

Senior Director of Operations

DERSE INC

Milwaukee, WI

Full-time

Posted 4 days ago

Job description

Apply
Description

Derse is a complete face-to-face marketing agency and exhibit builder. We bring a smarter approach to building client sales while managing their trade show, marketing environments and event programs. Our teams are made up of smart and forward-thinking people who bring experiential marketing solutions to life!

We believe in committing to a long-term investment in your career with a total rewards package including:

  • Competitive pay and comprehensive benefits package
  • A bright and energetic culture where your ideas are valued
  • 75+ years of financial stability

Derse employs nearly 600 people in marketing, program management, creative & skilled production, and corporate support. Locations include Milwaukee, Chicago, Las Vegas, Dallas, Pittsburgh, and various communities in Poland & Germany. Visit our website derse.com to learn more! 


The Senior Director of Operations provides strategic leadership to operational performance by developing operational leaders, standardizing operational best practices, and improving consistency across all Derse divisions. You will partner with divisional leadership to strengthen the operating processes and support hands-on for critical business needs. The Senior Director of Operations is a crucial role for the ongoing success of Derse, and our hard-working teams to best fit the needs of clients. The world of trade shows and experiential marketing is always evolving! Read through and apply if this sounds like the opportunity for you!   


Senior Director of Operations Responsibilities

  • Provide strategic leadership to Divisional Operations Directors (DOD) through implementing best practices across all goals and operations.
  • Act as temporary backfill for vacancies in the DOD, MPM (Manager, Project Management), or other roles as needed across divisions.
  • Lead regular meetings, coaching, training, and operational support to provide leadership for our divisional leadership (DOD, MPM, etc).
  • Implement approved operational standards and training initiatives across divisions within allocated schedules.
  • Partner with other divisional leadership to monitor financial performance, conduct operational reviews, and recommend improvements.
  • Complete all scheduled audits, operational reviews, and facility optimization initiatives. Ensure corrective action plans are implemented.
  • Lead facility planning and real estate initiatives by understanding capacity, occupancy, facility layouts, etc for organizational growth.
  • Collaborate on corporate capacity planning to balance workloads, and ensure readiness for future business goals and demands.
  • Develop and maintain Corporate led operational standards, while ensuring compliance and regulatory requirements.
  • Maintain strategic vendor relationships, negotiate operational agreements, and support contract admin to strengthen performance.
  • Provide executive level operational support for large client transitions, complex projects, and overall business initiatives for success.  
  • Act as a primary leadership in the field as required to support execution of business or project delivery and demands.
  • Demonstrate hands-on leadership by assuming responsibility for high risk projects, capacity constraints, etc. for optimal performance.
  • Daily and annual management of direct reports consisting of Corporate Support Managers. 
  • Travel throughout the year to monitor, fill-in, or assist with divisional leadership and direct reports.
Requirements

Senior Director of Operations Requirements and Qualifications

  • Bachelor's degree in Business, Marketing, Communications, or similar required.
  • 10+ years of managing / overseeing production & sales-oriented operations in a custom build / trade show environment required.
  • Extensive understanding and experience of field service within the trade show industry required.
  • Financial acumen and strong presentation of financial reporting experience.
  • Prior experience in strategic leadership of direct reports.
  • Proficiency in MS Suite including; Excel, PowerPoint, Word, and related. ERP and Project Management software knowledge preferred.
  • Ability to travel and support business climate. Travel is considered extensive and may be for extended periods of time

Apply