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Director Of Customer Operations Jobs in Racine, WI

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Director Of Customer Operations information

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$31.9K

$101K

$168.3K

How much do director of customer operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director of customer operations in Racine, WI is $100,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $127,100.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Racine, WI look for?

The top searched job categories for Director Of Customer Operations jobs in Racine, WI are:

What cities near Racine, WI are hiring for Director Of Customer Operations jobs?

Cities near Racine, WI with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Racine, WI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $100,969 per year, or $48.5 per hour.

Director of Plant Operations

Milwaukee, WI • On-site

Palermo's Pizza
201 - 500 employees
Learn more about Palermo's Pizzaexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

DIRECTOR OF OPERATIONS
Lead Manufacturing. Develop Leaders. Drive Results.
Are you a proven manufacturing leader who knows how to balance big-picture strategy with day-to-day execution? Do you enjoy building high-performing teams, developing leaders, and creating operational excellence in a fast-paced manufacturing environment? If you're energized by solving complex challenges, driving continuous improvement, and leading through people, Palermo's has an opportunity for you.
We're looking for a Director of Operations to lead manufacturing execution across our Canal Street facility. Reporting to the VP of Operations, you'll provide strategic and operational leadership for our Bakery departments while partnering across the plant to ensure alignment, consistency, and execution of operational priorities. You'll play a critical role in delivering exceptional performance in safety, food safety, quality, delivery, cost, employee engagement, and continuous improvement.
Who You'll Work For...
While most companies that sell pizza have no real connection to Italy, Palermo's passion for food and family reaches all the way back to the country where pizza was born. "Papa Palermo" carried the cherished recipes to America from Sicily.
Today, we're one of the nation's fastest-growing frozen pizza manufacturers, producing both our own award-winning brands and private label products for customers across the country. Innovation, quality, and continuous improvement are at the heart of everything we do.
What You'll Do...
  • Lead manufacturing operations across multiple production departments and shifts to safely and efficiently execute production plans.
  • Translate business strategy into operational priorities that drive customer satisfaction and business performance.
  • Develop, coach, and mentor Bakery Supervisors while building leadership capability throughout the organization.
  • Create a culture centered on accountability, engagement, operational discipline, and continuous improvement.
  • Drive results across safety, quality, productivity, labor, waste, delivery, and cost.
  • Champion Lean Manufacturing initiatives that improve efficiency, equipment effectiveness, and manufacturing performance.
  • Partner with Engineering, Maintenance, Warehouse, Quality, Supply Chain, HR, R&D, and Finance to align operational priorities.
  • Lead capital projects, organizational initiatives, new product launches, and continuous improvement efforts.
  • Manage operating budgets and manufacturing resources to maximize operational performance.
  • Maintain a visible leadership presence on the production floor by coaching leaders, removing barriers, and supporting daily operations.

What You'll Bring...
  • Bachelor's degree in Engineering, Operations Management, Business, Industrial Technology, or a related field.
  • 10+ years of progressive manufacturing leadership experience.
  • 5+ years leading managers in a complex manufacturing environment.
  • Demonstrated success leading multi-shift manufacturing operations.
  • Strong experience managing operational budgets, KPIs, and manufacturing performance.
  • Deep understanding of Lean Manufacturing and continuous improvement methodologies.
  • Proven ability to lead organizational change and develop future leaders.
  • Outstanding communication, collaboration, and executive leadership skills.
  • Food manufacturing or consumer packaged goods experience is strongly preferred.
  • MBA, Six Sigma, or Lean certification is a plus.

You'll Do Your Best Work Here If You...
  • Love developing leaders and helping teams achieve ambitious goals.
  • Enjoy balancing strategic thinking with hands-on operational leadership.
  • Thrive in fast-paced manufacturing environments where priorities shift quickly.
  • Use data to make decisions and continuously improve performance.
  • Build strong partnerships across departments to solve complex business challenges.
  • Lead with accountability, integrity, and a servant leadership mindset.
  • Believe great culture drives great operational performance.

Where You'll Work...
Located in Milwaukee's Menomonee River Valley, Palermo's Canal Street campus is home to our corporate headquarters and one of the most advanced frozen pizza manufacturing facilities in the country.
Our state-of-the-art operation features highly automated production lines, an on-site bakery, robotic packaging systems, and a 24-hour shipping and receiving operation-providing the technology and scale needed to support continued growth and innovation.
Perks...
  • 20 FREE pizzas every month
  • Competitive salary with annual incentive opportunity
  • Comprehensive medical, dental, and vision benefits beginning the 1st of the month after hire
  • 401(k) & Roth with company match and immediate vesting
  • Paid Time Off plus a Floating Holiday
  • Leadership development and career advancement opportunities
  • Wellness programs and employee assistance resources

When You'll Work...
This is a full-time, salaried leadership position based primarily on 1st shift. You'll spend significant time on the production floor supporting operations and developing leaders across multiple shifts. Occasional evenings, weekends, and holidays may be required to support business needs and ensure operational excellence.
How You'll Fit On Our Team...
We believe the best leaders build great teams, develop people, and create an environment where everyone can succeed. If you're ready to make a lasting impact on our operations, our people, and the future of Palermo's, we'd love to meet you.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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