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Director Of Customer Operations Jobs in Racine, WI

Ben Greenfield Life

Director of Operations

Greenfield, WI · On-site

$90 - $130/hr

Role Overview The Director of Operations is the person who makes everything else possible. You will be the operational spine of LIFE Enterprise -- responsible for keeping Ben Greenfield LIFE and ...

Hertz

Customer Operations Manager

Milwaukee, WI · On-site

$50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum ...

Alfa Laval

Customer Operations Manager

Kenosha, WI · On-site

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Together, we're pioneering the solutions of the future and unlocking the full potential of precious ... Monitor and improve key operational and customer support metrics, including response times, order ...

ULINE

Director of Distribution & Operations

Waukegan, IL

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

ULINE

Director of Distribution & Operations

Gurnee, IL · On-site

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

ULINE

Director of Distribution & Operations

Waukegan, IL · On-site

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

ULINE

Director of Distribution & Operations

Racine, WI · On-site

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

ULINE

Director of Distribution & Operations

Kenosha, WI · On-site

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

ULINE

Director of Distribution & Operations

Racine, WI · On-site

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

DERSE INC

Senior Director of Operations

Milwaukee, WI · On-site

The Senior Director of Operations provides strategic leadership to operational performance by developing operational leaders, standardizing operational best practices, and improving consistency ...

ULINE

Director of Distribution & Operations

Kenosha, WI · On-site

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

ULINE

Director of Distribution & Operations

Kenosha, WI · On-site

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

ULINE

Director of Distribution & Operations

Gurnee, IL · On-site

  • Medical

  • Retirement

  • PTO

Director of Distribution & Operations Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you a ... service our customers count on. You'll help lead Uline's distribution operations in Kenosha ...

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All JobsOf Customer Operations JobsDirector Of Customer Operations JobsDirector Of Customer Operations Jobs in Racine, WI

Director Of Customer Operations information

See Racine, WI salary details

$31.9K

$101K

$168.3K

How much do director of customer operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director of customer operations in Racine, WI is $100,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $127,100.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Racine, WI look for?

The top searched job categories for Director Of Customer Operations jobs in Racine, WI are:

What cities near Racine, WI are hiring for Director Of Customer Operations jobs?

Cities near Racine, WI with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Racine, WI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $100,969 per year, or $48.5 per hour.

Customer Operations Associate

S3 AeroDefense LLC

Milwaukee, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description

Purpose of the Job: Manage post award life cycle to ensure customer satisfaction and on-time delivery while catering to the customer.


Reports to: Senior Customer Operations Manager, Spares


Duties and Responsibilities within Region:

  • Meeting and or exceeding company and individual goals and KPI's
  • Manage the post award life cycle of the purchase order/contract. Including but not limited to:
  1. Order Entry - knowledge of purchase order contracts and adhering to customer requirements
  2. Order Acknowledgement
  3. Manage SO Due on & Ship on dates.
  4. Driving resolution for any customer holds, issues and escalations.
  • Participate in ongoing cross-functional, product, industry, and customer training.
  • Independently driving and owning post order management.
  • Develop an understanding of the customers in the regions(s) and their product demands.
  • Participate in ongoing process improvement, product, industry, customer knowledge training.
  • Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality.
  • Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse.
  • Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
  • Prepare and maintain status reports for customers and management as needed.
  • Communicate with customers by phone, MS Teams and e-mail daily.
  • Back up for Data Entry as needed for SQ entry.
  • Attending daily/weekly/monthly meetings as scheduled.

Requirements

  • Positive attitude and attention to detail
  • Excellent Communication Skills, both verbal and written
  • Highly motivated, energetic, and success oriented
  • Courteous, tactful, and possess excellent interpersonal and relationship building skills 
  • Must be highly organized and detail-oriented with the ability to work well under pressure
  • Customer account management experience preferred
  • Proficient in Windows environment, including Microsoft Word, Excel
  • Bachelor's degree and/or 5-7 years related experience
  • Foreign language skills preferred
  • Minimal travel may be needed


Training 

  • Pentagon Basics
  • Export & ITAR compliance
  • Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH's, ESD, Suspected Unapproved Parts, Shelf Life/LLP's, AD's, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
  • 90 Day Probation OJT

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