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Director Of Customer Experience Jobs in Bothell, WA

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Experience using data to track customer health, engagement, and retention * Comfort working in ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer ... Experience scaling customer-facing teams and processes in a high-growth company * Strong ...

Integrate

Director of Customer Success

Seattle, WA

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Experience using data to track customer health, engagement, and retention * Comfort working in ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale ... Experience using data to track customer health, engagement, and retention * Comfort working in ...

Twitch

Customer Experience Specialist

Seattle, WA · On-site

$20.25 - $25.25/hr

It is where thousands of communities come together for whatever, every day. We're about community ... to the organization's customer experience strategy, as you will serve as the foundation and ...

Tesla

Seasonal Customer Experience Specialist

Seattle, WA · On-site

$21.57 - $27.36/hr

As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they ... customer service and/or sales experience with proven track record to meet and exceed goals

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Proven experience in scaling support operations in mobile games * Deep familiarity with support ...

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All JobsOf Customer Experience JobsDirector Of Customer Experience JobsDirector Of Customer Experience Jobs in Bothell, WA

Director Of Customer Experience information

See Bothell, WA salary details

$43.6K

$137.9K

$219.7K

How much do director of customer experience jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of customer experience in Bothell, WA is $137,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $164,900.00 per year, depending on experience, location, and employer.

What does a director of customer experience do?

A Director of Customer Experience leads the strategy and execution of initiatives aimed at improving the overall experience customers have with a company. This role involves analyzing customer feedback, collaborating with various departments, and implementing processes to ensure customer satisfaction and loyalty. They often oversee customer service teams, develop training programs, and use data to drive improvements. The goal is to create a seamless and positive journey for customers, from initial contact through post-purchase support.

What are the main challenges a director of customer experience typically faces when aligning customer service strategies across multiple departments?

A Director of Customer Experience often encounters challenges in ensuring consistent customer service standards across diverse teams such as sales, support, and product development. This requires fostering strong cross-departmental communication, aligning goals, and implementing unified processes to deliver a seamless customer journey. Overcoming resistance to change and integrating feedback loops are crucial to maintain high service quality and drive continuous improvement. Success in this role often depends on building collaborative relationships and effectively managing organizational change.

What are the key skills and qualifications needed to thrive as a director of customer experience, and why are they important?

To thrive as a Director Of Customer Experience, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These competencies are crucial for optimizing customer satisfaction, loyalty, and overall business growth.

What job categories do people searching Director Of Customer Experience jobs in Bothell, WA look for?

The top searched job categories for Director Of Customer Experience jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Director Of Customer Experience jobs?

Cities near Bothell, WA with the most Director Of Customer Experience job openings:

Director Of Customer Experience jobs near you
Infographic showing various Director Of Customer Experience job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $137,878 per year, or $66.3 per hour.

Director of Customer Experience & Integrated Quality Program Leader

Direct Energie

Bellevue, WA • On-site

$200K/yr

Other

Re-posted 15 days ago

Job description

Job Title

This dynamic role will consist of the following key responsibilities:

Management, Tracking, Reporting and Communication with NA Customers (OEM's & large Tier-I's) Experience & Playbook Leadership

  • Define methods, develop "Playbook" and training curriculum for managing, tracking, and reporting internally across Hutchinson ADI divisions and vis-à-vis customers, to meet the level expected by customers from top-supplier and to provide internal and external clarity and visibility. Deploy and embed methods governing program reviews, production and rate readiness, and daily management reporting.
  • Ensure consistent execution across divisions and sites to constitute a ONE-ADI language while allowing flexibility for different products, customers, and programs (BTS, BTP, etc.)
  • Drive and monitor adoption and assimilation through sustained and coordinated engagement with division GMs, site leaders/plant managers. and other focal.
  • Repeat training of the divisions as necessary. Assist divisions to generate matrices, graphs and figures. Update material (playbook and training) to include the broadest NA customer span. Perform "train the trainers" for identified facilitators at the divisions.

Program Readiness, Tools & Transformation Execution

  • Develop and deploy standardized program review and production readiness tools and templates aligned with aerospace OEM expectations to best support effective and successful PMRs, PRAs, IRRs, and other contractual/operational requirements and obligations).
  • Lead and govern initial pilot initiatives focused on operational transparency, production readiness, and on-time delivery.
  • Translate pilot outcomes into scalable frameworks for enterprise-wide deployment across Hutchinson aerospace operations.

Quality Excellence Support & Customer Engagement

  • The main goal of this function is to provide the customers with an agile response at closest proximity when quality issues arise to establish Hutchinson ADI as world class in customer support. Help create a customer-centric culture emphasizing transparency, On Time Delivery (OTD) & On Time Quality (OTQ) across the divisions.
  • Serve as a local senior interface for quality matters maintaining tight interfaces with divisions and providing feedback which can be transformed into continuous improvement efforts.

In this role the director will work closely in a matrical arrangement with divisions Quality leaders and with Hutchinson ADI's.

Impact

  • This role integrates three major pillars critical to strengthen Hutchinson ADI's position as a trusted, execution-focused aerospace partner, improving customer confidence, accelerating production readiness, and enabling scalable growth across global OEM programs.
  • Assimilation of the "language" necessary to communicate effectively with the key customers (existing & future)
  • Ensuring successful audits and review with customers while streamlining efforts and burdens.
  • Serving as a local focal for Hutchinson ADI and divisions for quality matters with customers (and in the future with suppliers when needed)

This role is based in Bellevue Washington location: Locate candidates only

Salary dependent on experience and expertise up to $200,000

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.

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