ZipRecruiter

Log In

1

Director Customer Service Jobs in Bothell, WA (NOW HIRING)

Pearl Health

Director, Customer Success

Seattle, WA · On-site +1

Our platform delivers the technology, financial tools, and expert services that enable practices to ... Customer Success Director, experienced in engaging with physician practices and large health ...

DataRobot

Director, Customer Growth

Seattle, WA · On-site

The Director of Customer Growth leads a team of Account Managers who support strategic partnerships ... Advise both current and prospective clients on how to integrate our products and services into ...

DataRobot

Director, Customer Growth

Seattle, WA

The Director of Customer Growth leads a team of Account Managers who support strategic partnerships ... Advise both current and prospective clients on how to integrate our products and services into ...

Walgreens

Customer Service Associate

Bellevue, WA

$16.25 - $22.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Kirkland, WA · On-site

$16.50 - $22.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Bainbridge Island, WA · On-site

$16.50 - $22.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

next page

Showing results 1-20

All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Bothell, WA

Director Customer Service information

See Bothell, WA salary details

$43.6K

$137.9K

$219.7K

How much do director customer service jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director customer service in Bothell, WA is $137,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $164,900.00 per year, depending on experience, location, and employer.

What is a Director Customer Service job?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a Director Customer Service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the Director Customer Service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Bothell, WA? The most popular types of Customer Service jobs in Bothell, WA are:
What are popular job titles related to Director Customer Service jobs in Bothell, WA? For Director Customer Service jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Bothell, WA look for? The top searched job categories for Director Customer Service jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Director Customer Service jobs? Cities near Bothell, WA with the most Director Customer Service job openings:
Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Bothell, WA as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $137,878 per year, or $66.3 per hour.
Director, Customer Success

Director, Customer Success

Pearl Health

Seattle, WA • On-site, Remote

Full-time

Posted 27 days ago

Job description

Who We Are
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
The Opportunity
We are seeking a stellar, east coast-based Customer Success Director, experienced in engaging with physician practices and large health systems. You will serve as the senior relationship owner for a small portfolio (2-5) of Pearl's largest enterprise accounts in the Southeast, helping them succeed in ACO REACH, MSSP, and future LEAD model programs. You'll combine deep VBC expertise with executive-level relationship management to drive program performance, platform adoption, and contract renewals - while maintaining Pearl's best-in-class NPS and CSAT scores. Over time, you'll take on people management responsibilities for 1-2 CSMs in the region.
If you are excited about delivering better outcomes for patients, have deep experience supporting senior relationships within hospital systems in a Customer Success-like function, and are used to working in value-based care arrangements within a technology setting (or have experience you deem to be similar), we'd be excited for you to apply.
What You Will Own
Enterprise Relationship Management & Strategic Retention
  • Cultivate and manage senior-level relationships within large health systems, serving as the primary point of accountability for account health and performance.
  • Partner with CS Operations and Growth teams to drive account expansion and secure contract renewals.
  • Develop strategic narratives that communicate Pearl's value and keep executive stakeholders informed and engaged.
Value-Based Care Performance & Practice Transformation
  • Utilize your VBC expertise to partner effectively with internal teams as well as have accountability for the Customer's performance
  • Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes.
  • Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies.
  • Oversee the education and integration of Pearl's technology tools into customer workflows, ensuring seamless practice transformation.
  • Proactively resolve issues and create an exceptional experience for providers.
Cross-Functional Coordination & Project Execution
  • Collaborate with cross-functional teams such as Product, Performance Intelligence, Data Science, and ACO Operations to optimize provider performance and develop/implement remediation plans.
  • Work across the organization to guarantee successful implementation of critical projects for assigned customers.

Who You Are
You're an experienced enterprise relationship manager who thrives in complex, high-stakes environments. You bring deep familiarity with the provider landscape and value-based care programs, and you know how to earn trust with both clinical and executive audiences. You are comfortable being both a strategic advisor and a hands-on operator in an ambiguous, fast-changing startup environment where you will step out of a single functional lane to coordinate across Product, Operations, Data Science, and Growth. Rather than managing a high volume of transactional accounts, you excel at going deep on a small number of complex, high-stakes enterprise relationships.
Must-haves:
  • 8+ years of experience in Customer Success, enterprise relationship management, network contracting, or a comparable provider-facing role.
  • Expertise in ACO REACH, MSSP, or other value-based care models.
  • Experience working with health systems as a technology vendor, within an ACO, or at a tech enablement company.
  • Demonstrated ability to build and maintain senior-level relationships within large health systems or physician networks.
  • Experience preparing and presenting to clinical and executive leadership.
  • Proven track record of achieving renewal and expansion targets at scale.
  • Thrive as a self-starter who is able to keep track of several parallel projects and initiatives in a start up environment
  • Willingness to travel up to 25% for in-person customer engagement.
Nice-to-haves:
  • Experience with CRM analytics (HubSpot preferred) and internal dashboarding to drive resource allocation and measure outcomes.
  • Prior people management experience, or a strong desire to grow into it.
Our Values
Collaborate to Innovate
We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.
Trust Through Transparency
We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate.
♥ Serious Impact, Big Heart
We go above and beyond with our efforts to empower proactive, patient-centered care and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.
What We Offer
  • Base Salary Range: $145,000-$175,000 per year
  • Additional Compensation: Eligible for a discretionary performance bonus and equity options
  • Benefits: Competitive benefits package. Details at pearlhealth.com/careers

Final compensation will be determined by a candidate's relevant skills, experience, labor market conditions, and location.
We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.
Agency Submissions
We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

Apply