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Director Customer Service Jobs in Bothell, WA (NOW HIRING)

DataRobot

Director, Customer Growth

Seattle, WA · On-site

The Director of Customer Growth leads a team of Account Managers who support strategic partnerships ... Advise both current and prospective clients on how to integrate our products and services into ...

DataRobot

Director, Customer Growth

Seattle, WA · On-site

The Director of Customer Growth leads a team of Account Managers who support strategic partnerships ... Advise both current and prospective clients on how to integrate our products and services into ...

Walgreens

Customer Service Associate

Silverdale, WA · On-site

$15.25 - $21.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Bainbridge Island, WA · On-site

$16.50 - $22.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Silverdale, WA

$15.25 - $21.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 1-20

All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Bothell, WA

Director Customer Service information

See Bothell, WA salary details

$43.6K

$137.9K

$219.7K

How much do director customer service jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director customer service in Bothell, WA is $137,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $164,900.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Bothell, WA?

The most popular types of Customer Service jobs in Bothell, WA are:

What are popular job titles related to Director Customer Service jobs in Bothell, WA?

For Director Customer Service jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Bothell, WA look for?

The top searched job categories for Director Customer Service jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Director Customer Service jobs?

Cities near Bothell, WA with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Bothell, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $137,878 per year, or $66.3 per hour.

Director, Customer Solutions & Growth

Poulsbo, WA • On-site

Masterworks
51 - 200 employees
Learn more about Masterworksexternal

Full-time

Posted 10 days ago

Job description

Director, Customer Solutions & Growth

masterworks.agency & infinite.media


As the Director of Customer Success & Integrated Services at Infinite Media, you will be the keyleader responsible for the strategy, integration, and operational execution across our coreclient-facing service teams: Customer Success, Media Services, and Creative Services. You willplay a crucial role in ensuring our offerings are cohesive, performance-driven, and aligned withclient objectives and agency growth goals.


This leadership role requires a unique blend of strategic thinking, deep operationalunderstanding of media and creative disciplines, and dedication to fostering superior customerpartnerships and satisfaction.

Key Responsibilities:

Strategic Leadership & Service Integration

  • Oversee the strategic coordination between the Customer Success, Media, and Creative teams to deliver a seamless, high-performance client experience.
  • Define and implement robust internal processes and workflows that optimize the handoff and collaboration between service departments, improving efficiency and service quality.
  • This includes collaborating closely with other department leaders to ensure a unified approach to client success.
  • Maintain a deep understanding of our customers' industries, markets, and competition, and stay up to date on industry trends and emerging technologies to propose innovative, aligned solutions.
  • Ensure that all integrated solutions (creative output and media execution) are directly aligned with the company's strategic goals, overall Customer Success objectives, and client performance goals.


Customer Relationship Management & Excellence

  • Build and maintain high-trust, transparent relationships with key customers across the entire lifecycle, from pre-sales consultation through renewal.
  • Serve as a senior point of contact and collaborative partner, advising customers on marketing strategies, understanding their business goals, and translating those into actionable objectives for the teams.
  • Ensure the effective and professional delivery of complex campaign performance data, regular reports, and strategic presentations to clients.
  • Oversee the continuous refinement of onboarding materials and customer success documentation, ensuring prompt and professional resolution of elevated customer concerns and issues.


Revenue Growth & Business Development

  • Identify new opportunities within our existing customer base for revenue growth and collaborate with the team to uncover upsell and cross-sell opportunities.
  • Aid in company growth by identifying and contacting prospective customers and supporting the sales team in high-value pitches.


Company Leadership & Talent Development

  • Manage a team of Customer Success Managers and Creative Directors to ensure cohesive strategic execution.
  • Set clear, measurable goals for the Customer Success team, and contribute to the broader service goals of the company, monitoring performance and providing regular feedback.
  • Foster a collaborative and high-performance environment across all integrated service teams. Aid in defining necessary skill sets and hiring profiles to scale the service delivery teams effectively.
  • Lead by example, embodying the core values and vision of Infinite Media.

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