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Fractional Customer Success Jobs in Bothell, WA (NOW HIRING)

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Fractional Customer Success information

See Bothell, WA salary details

$36.3K

$92.9K

$156.5K

How much do fractional customer success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for fractional customer success in Bothell, WA is $92,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,700.00 per year, depending on experience, location, and employer.

What is a fractional customer success manager?

A Fractional Customer Success Manager is a professional who works with multiple companies on a part-time or contract basis to help improve customer satisfaction, retention, and growth. Unlike full-time employees, fractional customer success managers provide their expertise to several organizations, typically focusing on optimizing customer journeys, onboarding, and relationship management. This flexible arrangement allows businesses to access experienced talent without the commitment or cost of hiring a full-time staff member. It's ideal for startups and small businesses looking to scale their customer success efforts efficiently.

How does a fractional customer success professional typically integrate with existing teams and processes?

A Fractional Customer Success professional usually works on a part-time or contract basis, collaborating closely with in-house teams to support customer retention and satisfaction goals. They often participate in regular team meetings, leverage the company’s CRM tools, and align with established customer communication workflows, while bringing external expertise and fresh perspectives. Integration involves clear communication of objectives, understanding company culture, and quickly building rapport with both internal stakeholders and clients. This flexible arrangement allows organizations to benefit from specialized skills without a full-time commitment.

What are the key skills and qualifications needed to thrive as a fractional customer success manager, and why are they important?

To thrive as a Fractional Customer Success Manager, you need a strong background in account management, problem-solving, and customer relationship building, often supported by experience in SaaS or B2B environments. Familiarity with CRM platforms like Salesforce or HubSpot and customer success tools such as Gainsight or ChurnZero is typically required. Excellent communication, adaptability, and self-management skills set top performers apart in this flexible, client-facing role. These capabilities are crucial for driving client retention and satisfaction while efficiently managing multiple accounts across different organizations.

What is the difference between Fractional Customer Success vs Customer Success Manager?

AspectFractional Customer SuccessCustomer Success Manager
CredentialsRelevant experience, industry knowledge, possibly certificationsTypically requires a bachelor’s degree, customer success certifications often preferred
Work EnvironmentPart-time or contract basis, often remote, serving multiple clientsFull-time, in-house or remote, focused on a single company's customers
Employer & Industry UsageUsed by SaaS and tech companies to supplement teamsCommon in SaaS, tech, and service industries for ongoing customer engagement

In summary, Fractional Customer Success professionals work on a part-time or contract basis, managing multiple clients' customer success needs, while Customer Success Managers are full-time employees dedicated to a single company's customers. Both roles require relevant experience, but their work settings and commitments differ significantly.

What job categories do people searching Fractional Customer Success jobs in Bothell, WA look for?

The top searched job categories for Fractional Customer Success jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Fractional Customer Success jobs?

Cities near Bothell, WA with the most Fractional Customer Success job openings:

Fractional Customer Success jobs near you
Infographic showing various Fractional Customer Success job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $92,856 per year, or $44.6 per hour.

Fractional Sales & Marketing Manager

CB Construction

Seattle, WA • On-site

$35 - $40/hr

Part-time

Re-posted 19 days ago

Job description

About This RoleCB Construction is a North Seattle design-build remodeler. For nearly two decades, we've been the contractor homeowners in Ballard, Ravenna, Greenwood, Wallingford, and surrounding neighborhoods turn to for whole-home remodels, additions, kitchens, baths, and basement ADUs.More than half of our clients are repeat customers. Most of the rest come through referrals. That's a strong foundation-and it's also the reason we're hiring.We want to grow deliberately. Not by chasing every lead, but by reaching more of the right homeowners and the right projects. To do that, we need someone who can own sales and marketing as a discipline, not a side task.Engagement Structure (Read This First)This is a fractional engagement.Part-timeOngoingContract-basedScoped around outcomes, not hoursIt is Part time W-2 role, and it is not a one-off project.Position Overview You will report directly to the founding principal, Carl, and operate as our outsourced sales and marketing leader.Your responsibility is to own outcomes-not just activity.We've already invested in marketing coordination and lead generation support. Your role is to bring direction, structure, and accountability to those efforts, ensuring they produce real opportunities and revenue.You will lead and direct the Marketing Coordinator / Lead Gen VA, aligning day-to-day execution with a clear strategy and measurable results.What Success Looks LikeWithin the first 3-6 months:A clear, actively managed pipeline of qualified remodeling opportunitiesLead generation is consistent, measurable, and improvingThe Marketing Coordinator / VA is focused, accountable, and producingReferral channels (architects, designers, past clients) are actively generating workMessaging reflects the quality of the work and attracts the right homeownersA defined, repeatable sales process exists from inquiry to signed contractLonger term:Sales becomes predictable and intentional, not referral-dependentMarketing efforts are focused and tied to revenue, not just activityThe company consistently attracts the right projects-not just more projectsThe system runs with structure and accountability, not constant owner involvementWhat You'd OwnYou'd operate across five core areas:Sales Pipeline DevelopmentBuild and manage a clear, trackable pipeline of qualified opportunitiesDefine what a "good project" looks like and filter accordinglyImplement simple systems for tracking leads, follow-ups, and conversionLead Generation Strategy & OversightSet the strategy for inbound and outbound lead generationDirect the Marketing Coordinator on daily and weekly prioritiesEnsure consistent execution and measurable outputMarketing Execution (Through Others)Oversee website, content, and digital presenceGuide messaging and campaigns to ensure alignment with business goalsReview and refine output rather than doing everything yourselfBrand PositioningSharpen how CB Construction NW is perceived in the marketAlign messaging with the type of projects and clients we want more ofEnsure consistency across all outward-facing touchpointsSales Process & SupportImprove how leads are qualified, nurtured, and closedSupport proposal strategy, pricing positioning, and client communicationBring structure to what is currently informalWhat We're Looking For5+ years of proven experience in sales and marketing within construction, trades, or B2B servicesExperience leading or directing junior marketing/lead gen supportSomeone who has built pipelines, not just talked about themStrong understanding of relationship-driven sellingAbility to operate at both strategy and execution levelComfortable working directly with an owner and a small, growing teamClear communicator who creates focus and accountabilityThis is not for someone who needs a large team or heavy infrastructure. We're looking for someone who can step in, lead, and create traction quickly.Why CB Construction NWEstablished reputation in a strong Seattle marketHigh-quality work and a portfolio that convertsExisting marketing support you can lead immediatelyDirect access to ownership (no layers, no politics)Budget aligned with doing this the right wayA real opportunity to build a system that drives growthTo ApplySend a short note with:A brief overview of your background and current fractional setupOne or two examples of comparable work (construction, trades, or home services preferred)Your typical engagement structure (hours, retainer, scope)
Job Posted by ApplicantPro