Director Of Customer Development Jobs in Kansas (NOW HIRING)

Full Time | Salary Exempt Position
Routine Work Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

The Director of Nursing (DON) is more than a clinical leader at Holton Community Hospital—they are a culture builder, mentor, advocate, and champion for our nursing team.

We are looking for an experienced nursing leader who brings energy, optimism, approachability, and a genuine passion for people to the role. Someone who enjoys being visible and engaged with staff, celebrates their successes, listens to their concerns, and inspires them to be the very best nurses they can be.

If you are the kind of leader who can walk onto the nursing unit and immediately make people feel supported, valued, and motivated, we want to meet you.

As the Director of Nursing, you will have a meaningful opportunity to shape the future of nursing at Holton Community Hospital. You will lead a talented team across our Acute, Swing Bed, Outpatient, Pharmacy, and Emergency Departments while partnering with physicians, administration, and other leaders to provide exceptional patient care.

The successful candidate will be a confident and compassionate leader who can balance accountability with encouragement, operational demands with people, and the challenges of healthcare with a positive, solutions-oriented attitude.

We believe the best nursing leaders don't lead from behind a desk.

They are present. They listen. They encourage. They celebrate. They coach. They hold people accountable. They recognize when their team needs support—and they know when to challenge their team to grow.

We are looking for someone who brings warmth, confidence, energy, and authenticity to their leadership. Someone who can build relationships while still making tough decisions. Someone who can walk into a challenging situation and bring calm, optimism, and a focus on solutions.

Most importantly, we're looking for a leader who genuinely cares about nurses and wants them to succeed.

The Director of Nursing directs and supervises services in the Acute, Swing Bed, Outpatient, Pharmacy, and Emergency Departments. This position provides leadership and oversight to supervisory staff, promoting initiative, critical thinking, problem-solving, accountability, and professional development.

The DON interprets and implements new regulations, procedures, and standards while developing and maintaining departmental policies. The position coordinates and promotes strong, collaborative relationships among nursing departments, medical staff, patients, families, and the community.

The Director analyzes and evaluates nursing and related services to improve quality of patient care, optimize staffing and resources, and support efficient department operations. The DON is also responsible for fostering the professional development of nursing staff and creating an environment that promotes engagement, teamwork, accountability, and pride in the nursing profession.

This position requires a high degree of independent judgment in the interpretation and implementation of organizational policies, regulatory requirements, and applicable laws.

• Current and valid Registered Nurse (RN) License issued by the Kansas State Board of Nursing, or multi-state compact license.

• Bachelor of Science in Nursing (BSN) degree or higher.

• Minimum of five years of clinical nursing experience, including at least two years in a supervisory or management role.

• Strong knowledge of healthcare regulations, accreditation standards, and nursing best practices.

• Demonstrated leadership and organizational skills with the ability to manage multiple priorities.

• Hands-on experience working in a hospital Emergency Department.

• Previous Director of Nursing experience.

• Proficiency with electronic health records (EHR) systems and healthcare management software.

• Experience with quality improvement initiatives and patient safety programs.

• Experience developing, mentoring, and retaining nursing leaders.

• Develop, implement, and evaluate nursing policies, procedures, and standards in compliance with federal, state, and local regulations.

• Maintain a visible leadership presence and regularly engage with nursing staff throughout the organization.

• Coordinate with interdisciplinary teams to enhance patient care delivery and resolve clinical and operational issues.

• Oversee staffing, scheduling, and budgeting to maintain efficient department operations.

• Monitor quality assurance programs and patient safety initiatives to improve clinical outcomes.

• Facilitate ongoing education, professional development, and leadership development opportunities.

• Support nurse leaders in coaching, performance management, employee engagement, and staff retention.

• Serve as a liaison between nursing staff, administration, patients, and families to address concerns and improve satisfaction.

• Ensure compliance with regulatory requirements and promote a culture of safety and continuous improvement.

• Set objectives and long-term goals for the nursing department.
• Maintain physical assessment skills and demonstrate knowledge in all nursing areas to assist the nurses or perform patient care duties personally when staffing is compromised by excessive workload

We offer a complete, comprehensive benefit package that includes:

• Health

• Dental

• Vision

• Life

• Retirement Savings with Employer Match

• Health Savings Accounts with Employer Match

• Flexible Spending Accounts – Medical & Dependent Care

• Supplemental Coverages including Short-Term & Long-Term Disability, Accident, Hospital Confinement, and Cancer

• Paid Time Off

• Employee Assistance Program

• And most importantly, a flexible work environment that supports a healthy work-home life balance.