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Director Of Card Operations Jobs (NOW HIRING)

metrocu

Card Services Specialist

Chelsea, MA

Position Summary The Card Services Specialist plays a critical role in delivering a seamless ... Maintain awareness of operational risks and contribute to process improvement efforts What You'll ...

Card Kingdom

Operations Specialist

Monroe, WA · On-site

$20.50 - $24.25/hr

The Operations Specialist performs a crucial role at our company, focusing on the organization, inventory, and distribution of Wizards of the Coast-related trading card game and related products.

Metro Credit Union

Card Services Specialist

Chelsea, MA · On-site

$150/day

Maintain awareness of operational risks and contribute to process improvement efforts What You'll ... Card systems experience, including COCC Insight, Fiserv Card Services processing, and dispute ...

SoFi

Director, Card Fraud

Jacksonville, FL · On-site +1

The Director of Card Fraud owns key strategic focus areas and contributes to broader departmental ... Partner cross‑functionally with Fraud Analytics, Operations, Product, Engineering, and business ...

SoFi

Director, Card Fraud

San Francisco, CA · On-site +1

The Director of Card Fraud owns key strategic focus areas and contributes to broader departmental ... Partner cross‑functionally with Fraud Analytics, Operations, Product, Engineering, and business ...

Ocean Reef Club

Card and Games Director

Key Largo, FL · On-site

SUMMARY The Card and Game Director is responsible for overseeing the daily operations of the Card and Game Room to ensure a welcoming, safe, and engaging environment for members and guests. This role ...

DSRT SURF

Director of Operations

Palm Desert, CA

$100K - $120K/yr

What You'll Do The Director of Operations is a senior cross-functional role that reports directly to the Vice President and General Manager. This is not a department head role - it is the role that ...

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Director Of Card Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of card operations jobs pay per year?

As of Jul 12, 2026, the average yearly pay for director of card operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Card Operations, and how can they be addressed?

A Director of Card Operations often navigates challenges such as keeping up with evolving payment technologies, ensuring regulatory compliance, and maintaining robust fraud prevention measures. Balancing operational efficiency with risk management requires close collaboration with IT, compliance, and customer service teams. Staying proactive through continued education, regular process reviews, and leveraging cross-departmental expertise is essential for effectively managing these challenges and supporting organizational growth.

What are the key skills and qualifications needed to thrive as a Director of Card Operations, and why are they important?

To thrive as a Director of Card Operations, you need deep expertise in card payment systems, risk management, and regulatory compliance, often backed by a degree in finance, business, or a related field. Familiarity with card processing platforms, fraud detection tools, and industry standards such as PCI DSS is typically required. Strong leadership, strategic thinking, and effective communication are essential soft skills for managing teams and cross-departmental projects. These abilities are crucial for ensuring secure, efficient, and compliant card operations that support business growth and customer trust.

What does a Director of Card Operations do?

A Director of Card Operations oversees the management and performance of a financial institution’s card services, including credit, debit, and prepaid card programs. This role involves ensuring compliance with regulations, optimizing operational efficiency, managing vendor relationships, and implementing new card products or technologies. The Director also leads teams responsible for card issuance, transaction processing, fraud prevention, and customer service. Their goal is to deliver reliable, secure, and innovative card solutions that meet customer needs and organizational goals.

What is the difference between Director Of Card Operations vs Card Services Manager?

AspectDirector Of Card OperationsCard Services Manager
ResponsibilitiesOversees overall card program strategy, compliance, and large-scale operationsManages daily card services, customer support, and transaction processing
CredentialsTypically requires banking or financial certifications, leadership experienceOften requires customer service or banking experience, certifications vary
Work EnvironmentStrategic, executive-level, cross-departmentalOperational, customer-focused, team management
Industry UsageCommon in banking, financial institutions, credit card companiesUsed in similar settings, focusing on service delivery

The main difference is that the Director Of Card Operations focuses on strategic oversight and high-level management of card programs, while the Card Services Manager handles daily operations and customer service aspects. Both roles are essential in financial institutions but differ in scope and responsibilities.

More about Director Of Card Operations jobs
What cities are hiring for Director Of Card Operations jobs? Cities with the most Director Of Card Operations job openings:
What states have the most Director Of Card Operations jobs? States with the most job openings for Director Of Card Operations jobs include:
What job categories do people searching Director Of Card Operations jobs look for? The top searched job categories for Director Of Card Operations jobs are:
Director Of Card Operations jobs near you
Infographic showing various Director Of Card Operations job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Temporary. Highlights an 94% In-person, 4% Hybrid, and 2% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Card Services Specialist

metrocu

Chelsea, MA

Other

Re-posted 16 days ago

Job description

Position Summary

The Card Services Specialist plays a critical role in delivering a seamless, accurate, and secure experience for members across all credit, debit, and ATM/ITM operations. This position serves as a trusted problem-solver, process expert, and key partner to both members and internal teams. The ideal candidate thrives in a fast-paced environment, demonstrates strong investigative skills, and is committed to exceptional service.

Responsibilities include operational processing, card dispute management, regulatory compliance, system troubleshooting, fraud monitoring, and ongoing collaboration across the organization.

What You’ll Do

Be the Go-To Expert

  • Act as a subject matter expert for branch teams and internal partners requiring assistance with card, terminal, and transaction-related inquiries
  • Provide clear, timely, and accurate support for escalated member and employee issues
  • Support troubleshooting for plastics, terminals, phone queue escalations, and member outreach needs

Card Operations & Daily Processing

  • Review and process daily and monthly card operations reports, including card issuance, unposted transactions, returned plastics, returned credit card payments, address changes, regulatory compliance items, and other processor reports
  • Perform daily ATM settlement balancing and submit reconciled reports and adjustments to Accounting.
  • Monitor ATM/ITM deposits for red flags or suspicious activity and collaborate promptly with the Fraud team
  • Process and execute required tasks to support debit and credit card lifecycle management

Investigate & Resolve Member Issues & Disputes

  • Work directly with the card processor to initiate, research, troubleshoot, and resolve card and ATM transaction disputes
  • Open and manage cases with the card processor, ensuring accurate updates and system corrections
  • Ensure compliance with the Card Act, Visa regulations, Reg E, Reg Z, and internal policies
  • Complete all components of the dispute workflow, including: 
    • Interview and intake
    • Transaction research
    • Chargeback processing
    • Merchant responses
    • Applicable monetary credit posting
    • Member communication
    • Troubleshooting and documentation

Cross-Functional Communication & Workflow Management

  • Monitor and complete incoming contact events, ATM eForms, and emails from internal departments throughout the day
  • Collaborate with colleagues enterprise-wide to ensure timely and accurate resolution of member-impacting issues 
  • Provide clear and professional written and verbal communication

Support Team Success & Continuous Improvement

  • Participate in special projects and additional duties as assigned by management 
  • Demonstrate adaptability as processes, technologies, and member needs evolve
  • Maintain awareness of operational risks and contribute to process improvement efforts

What You’ll Bring

Education & Experience

  • High school diploma or equivalent required (strongly preferred)
  • Minimum of 2 years of banking, card operations, or financial services experience strongly preferred
  • Experience with debit and credit card processing systems an
  • operating platforms required

Skills & Competencies

  • Strong attention to detail with a focus on accuracy and risk awareness
  • Solid understanding of banking regulations, including Reg E, Reg Z, and the Card Act
  • Ability to learn and maintain knowledge of lending and compliance regulations
  • Excellent verbal and written communication skills
  • Strong problem-solving mindset with curiosity and initiative
  • Ability to prioritize tasks, manage workload, and remain focused under pressure
  • High comfort level with technology and frequent computer use
  • Card systems experience, including COCC Insight, Fiserv Card Services processing, and dispute processing systems
  • Demonstrated adaptability, dependability, teamwork, and service excellence
 
 

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