Director Of Card Operations Jobs (NOW HIRING)

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Closing Date:
06/29/2026
Type of Position:
Customer Service
Workstudy Position:
No
Job Type:
Regular
Work Shift:
Sponsorship Available:
No
Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:
Student Affairs Information Technology
Department's Website:
Summary of Job Duties:
The Director of the Card Office provides leadership and administrative oversight for the University's comprehensive identification card program. This role is responsible for the management of the University's credentialing system, and the integration of card technologies with campus partners such as Housing, Dining, and Information Technology. The Director will play a key leadership role in shaping the future of the University's credential ecosystem, including strategic adoption of emerging technologies to enhance access, security and the student experience.
The Director ensures a user-centric experience for students, faculty, staff, and affiliates through fostering a culture of customer service and continuous improvement.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:

• Bachelor's degree in business administration, Information Technology, or related field from an accredited institution of higher education
• At least 5 years of progressively responsible professional experience in a university card office, or a related high-volume operations environment
• Demonstrated experience managing professional staff and departmental budgets
• Proficiency with enterprise-level ID industry software (e.g., Atrium, Transact, CBORD)

Preferred Qualifications:

• Master's degree in a relevant field from an accredited institution of higher education
• Experience working at a large, research institution with complex stakeholder needs
• Advanced knowledge of NFC technology, mobile wallet integration, and data integrations
• Deep understanding of FERPA, HIPAA (as it relates to ID data), and PCI-DSS compliance

Knowledge, Skills, and Abilities (KSA's):

• Knowledge of budget development and financial systems (e.g. Workday)
• Excellent interpersonal and communication skills to navigate a diverse campus ecosystem
• Strong technical skills and the ability to understand data flows between systems
• Leadership skills to manage full time and part time staff as well as campus wide partnerships
• Ability to manage complex projects from initiation to completion
• Strong analytical skills for data-driven decision-making and financial forecasting
• Ability to manage complex projects with multiple technical and administrative dependencies

Additional Information:
Salary Information:
$80,000 (Commensurate with education and experience)
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran Status
Recruitment Contact Information:
Chris Butler
Senior Director of Information Technology
chrisb@uark.edu
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Talking
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
Yes