ZipRecruiter

Log In

1

Director Of Card Operations Jobs (NOW HIRING)

Payactiv

Director of Card Services

Milpitas, CA · On-site

$130K - $150K/yr

In this new role, as the Director of Card Services , you have a unique opportunity to join a ... This person will work closely with the leadership team and will be responsible for the operations ...

Payactiv

Director of Card Services

Milpitas, CA · On-site

$130K - $150K/yr

In this new role, as the Director of Card Services , you have a unique opportunity to join a ... This person will work closely with the leadership team and will be responsible for the operations ...

BANK IOWA

Credit Card Specialist

West Des Moines, IA · On-site

Manage daily credit card operations for both consumer and business clients. * Ensure timely and accurate processing of credit card account maintenance tasks including onboarding, ongoing maintenance ...

BANK IOWA

Credit Card Specialist

West Des Moines, IA · On-site

Manage daily credit card operations for both consumer and business clients. * Ensure timely and accurate processing of credit card account maintenance tasks including onboarding, ongoing maintenance ...

next page

Showing results 1-20

All JobsOf Card Operations JobsDirector Of Card Operations Jobs

Director Of Card Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of card operations jobs pay per year?

As of Aug 2, 2026, the average yearly pay for director of card operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Card Operations, and how can they be addressed?

A Director of Card Operations often navigates challenges such as keeping up with evolving payment technologies, ensuring regulatory compliance, and maintaining robust fraud prevention measures. Balancing operational efficiency with risk management requires close collaboration with IT, compliance, and customer service teams. Staying proactive through continued education, regular process reviews, and leveraging cross-departmental expertise is essential for effectively managing these challenges and supporting organizational growth.

What are the key skills and qualifications needed to thrive as a Director of Card Operations, and why are they important?

To thrive as a Director of Card Operations, you need deep expertise in card payment systems, risk management, and regulatory compliance, often backed by a degree in finance, business, or a related field. Familiarity with card processing platforms, fraud detection tools, and industry standards such as PCI DSS is typically required. Strong leadership, strategic thinking, and effective communication are essential soft skills for managing teams and cross-departmental projects. These abilities are crucial for ensuring secure, efficient, and compliant card operations that support business growth and customer trust.

What does a Director of Card Operations do?

A Director of Card Operations oversees the management and performance of a financial institution’s card services, including credit, debit, and prepaid card programs. This role involves ensuring compliance with regulations, optimizing operational efficiency, managing vendor relationships, and implementing new card products or technologies. The Director also leads teams responsible for card issuance, transaction processing, fraud prevention, and customer service. Their goal is to deliver reliable, secure, and innovative card solutions that meet customer needs and organizational goals.

What is the difference between Director Of Card Operations vs Card Services Manager?

AspectDirector Of Card OperationsCard Services Manager
ResponsibilitiesOversees overall card program strategy, compliance, and large-scale operationsManages daily card services, customer support, and transaction processing
CredentialsTypically requires banking or financial certifications, leadership experienceOften requires customer service or banking experience, certifications vary
Work EnvironmentStrategic, executive-level, cross-departmentalOperational, customer-focused, team management
Industry UsageCommon in banking, financial institutions, credit card companiesUsed in similar settings, focusing on service delivery

The main difference is that the Director Of Card Operations focuses on strategic oversight and high-level management of card programs, while the Card Services Manager handles daily operations and customer service aspects. Both roles are essential in financial institutions but differ in scope and responsibilities.

More about Director Of Card Operations jobs
What cities are hiring for Director Of Card Operations jobs? Cities with the most Director Of Card Operations job openings:
What states have the most Director Of Card Operations jobs? States with the most job openings for Director Of Card Operations jobs include:
What job categories do people searching Director Of Card Operations jobs look for? The top searched job categories for Director Of Card Operations jobs are:
Director Of Card Operations jobs near you
Infographic showing various Director Of Card Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director, Head of Global Card Payments

Uber Technologies, Inc.

Seattle, WA • On-site

Full-time

Retirement

Posted 14 days ago

Uber rating

6.9

Company rating: 6.9 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description


ABOUT THE ROLE
Card payments remain the backbone of Uber's global payments volume. As Head of Card Payments, you will own the full card payments lifecycle - from authorization performance, operations, regulatory compliance, and new market/business model implementation. You will lead a senior team spanning card operations and implementations and will serve as Uber's internal authority on all things card.
This role demands both depth and breadth. A command of card scheme rules, processing flows, and technical integrations, as well as the ability to translate payments complexity into business outcomes across Uber's global lines of business.
WHAT YOU'LL DO
Card Payments Strategy & Ownership:
  • Own Uber's global card payments strategy, including acceptance coverage, routing optimization, cost management, and product roadmap for card-based payment methods
  • Define the multi-year vision for card payments at Uber, encompassing credit, debit, prepaid, commercial cards, and emerging card-adjacent products (e.g., virtual cards, tokenization, push-to-card)
  • Monitor global card payments trends - including scheme mandates, interchange shifts, open banking, and card-not-present regulation - and translate these into strategic recommendations

Operations & Performance Management:
  • Own end-to-end card payment operations, including authorization rates, decline management, and reconciliation
  • Define and hold accountability for card payments KPIs: approval rates, cost per transaction, chargeback rates, and operational SLAs
  • Build and lead a payments operations team responsible for day-to-day performance monitoring, incident response, and partner SLA management
  • Drive continuous improvement programs to optimize authorization performance and reduce processing costs across acquiring relationships

Card Implementations & Technical Delivery:
  • Lead the implementation function responsible for onboarding new card acquirers, processors, and scheme integrations, including technical scoping, certification, and go-live
  • Oversee Uber's card tokenization strategy, including 3DS, network tokens, and device tokenization programs across card scheme partners
  • Partner with Engineering and Product to define card payment infrastructure requirements, including failover logic, intelligent routing, and real-time decline recovery
  • Own the card certification calendar and manage scheme mandate compliance (Visa, Mastercard, Amex, Discover, UnionPay, and regional networks)

Fraud, Risk & Compliance:
  • Collaborate with Uber's fraud, risk, and compliance teams to maintain a strong card fraud posture across all global markets
  • Ensure compliance with PCI-DSS standards, card scheme rules, and relevant regional card regulations
  • Partner with Risk to optimize the chargeback and dispute management program, including a strategy for representation

Team & Stakeholder Leadership:
  • Build and lead a multi-disciplinary team spanning card operations, implementations, scheme management, and card performance
  • Serve as the internal subject-matter expert on card payments, advising Product, Legal, Finance, and Regional leadership on card-related decisions
  • Represent Uber in scheme working groups, industry forums, and bilateral partner discussions on card product and policy matters

WHAT WE'RE LOOKING FOR
  • 10+ years of experience in card payments, with deep expertise in card operations, processing, or card product at a merchant, PSP, acquirer, or card scheme
  • Strong technical knowledge of card payment flows: authorization, clearing, settlement, 3DS, tokenization, and dispute lifecycle
  • Experience owning card acceptance infrastructure and driving authorization rate improvement programs
  • Familiarity with major card scheme rules (Visa, Mastercard, AmEx, and Discover) and compliance requirements (PCI-DSS, SCA/3DS2)
  • Track record of building and leading high-performing, cross-functional payments teams
  • Strong analytical and commercial acumen - comfortable with large data sets and payment economics modeling
  • Excellent communication and stakeholder management skills across technical, commercial, and executive audiences
  • Experience in a global, high-volume payments environment is strongly preferred
  • Bachelor's degree required; technical degree or MBA a plus

Responsibilities
For Chicago, IL-based roles: The base salary range for this role is USD $219,000 per year - USD $243,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $243,000 per year - USD $270,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $243,000 per year - USD $270,000 per year.
For Seattle, WA-based roles: The base salary range for this role is USD $219,000 per year - USD $243,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

What Uber employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply