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Director Incident Management Jobs (NOW HIRING)

Jawonio

Supervisor of Incident Management

New City, NY · On-site

$75K - $80K/yr

... Directors regarding service delivery and regulatory compliance. • Evaluate QI data from Agency ... incident management from OPWDD/OMH/Justice Center/SED/OCF Qualifications: To perform this job ...

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Director Incident Management information

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$41K

$127.2K

$199.5K

How much do director incident management jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director incident management in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What is a director incident management?

A Director of Incident Management is responsible for overseeing and leading the response to critical IT or business incidents within an organization. They develop and implement incident response strategies, coordinate cross-functional teams, and ensure minimal disruption to operations. Their role includes analyzing incidents, identifying root causes, and driving continuous improvements to prevent future issues. They also communicate with stakeholders, ensuring transparency and timely resolutions. Effective leadership, problem-solving skills, and a deep understanding of IT systems and business operations are essential for success in this role.

What are the typical daily responsibilities of a director incident management?

As a Director Incident Management, your daily responsibilities often include overseeing the response to critical incidents, coordinating cross-functional teams, and ensuring that effective communication is maintained throughout the incident lifecycle. You will review ongoing incidents, analyze root causes, develop and implement incident response plans, and report status updates to senior leadership. The role also involves process optimization, conducting after-action reviews, and ensuring the continuous improvement of incident management protocols. Direct collaboration with IT, security, operations, and business stakeholders is crucial to maintain business resilience and reduce future risks.

What are the key skills and qualifications needed to thrive in the director incident management position, and why are they important?

A Director Incident Management typically requires expertise in crisis response, risk assessment, process improvement, and a background in IT, cybersecurity, or operations management, often supported by a relevant bachelor's or master's degree. Familiarity with incident tracking tools (such as ServiceNow or Jira), ITIL certification, and experience using industry-standard escalation and reporting systems are common requirements. Outstanding leadership, decision-making under pressure, and excellent communication skills set top candidates apart. These capabilities are vital to effectively lead incident response teams, minimize business impact, and ensure swift resolution of critical issues.

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Director Incident Management jobs near you
Infographic showing various Director Incident Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Incident Support Manager with Security Clearance

Computer World Services Corp

Ashburn, VA • On-site

$95K - $145K/yr

Other

Re-posted 12 days ago

Job description

CWS seeks an Incident Support Manager to direct incident management operations for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Incident Support Manager directs incident management operations, ensuring timely response and resolution of network disruptions affecting CBP mission systems. Duties & Responsibilities * Lead incident management and restoration efforts.
* Coordinate response teams during major outages or critical events.
* Ensure proper documentation, root cause tracking, and reporting.
* Liaise with CBP Incident Managers and senior leadership.
* Drive continual service improvement through process evaluation Required Qualifications * Bachelor's in IT or related field.
* 10+ years in IT operations or network incident management.
* ITIL v3 and Certified Incident Manager (CIM) certifications. Preferred Qualifications * CCNA or CCNP certification.
* Prior DHS or CBP network operations experience. Place of Performance * Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities). Clearance * Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP. $95,000 - $145,000 a year The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position. Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected] We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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