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Benefits Coordinator/Incident Management Coordinator (Full-time) (Pee Dee and Midlands) Essential in safeguarding the rights and welfare of individuals with intellectual and developmental ...

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How much do incident management coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for incident management coordinator in the United States is $28.53, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $34.13 per hour, depending on experience, location, and employer.

What does an incident management coordinator do?

An Incident Management Coordinator is responsible for overseeing the process of identifying, managing, and resolving incidents that can disrupt business operations, such as IT system outages or security breaches. They coordinate stakeholders, communicate updates, and ensure incidents are resolved quickly to minimize impact. Their role often includes documenting incidents, analyzing root causes, and implementing improvements to prevent future occurrences. Effective Incident Management Coordinators have strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an incident management coordinator?

To thrive as an Incident Management Coordinator, you need strong analytical skills, knowledge of ITIL or similar frameworks, and experience in incident response or IT operations, often supported by a relevant degree. Familiarity with incident management tools like ServiceNow, ticketing systems, and IT service management (ITSM) platforms, as well as ITIL certification, is highly valued. Outstanding communication, problem-solving, and organizational skills are crucial for coordinating teams and resolving issues quickly. These skills ensure efficient incident resolution, minimize business disruption, and maintain high levels of service reliability.

How does an incident management coordinator typically collaborate with other departments during a major incident?

As an Incident Management Coordinator, you play a central role in facilitating communication and coordination across departments during major incidents. You’ll work closely with IT, security, operations, and business stakeholders to assess the situation, prioritize actions, and allocate resources efficiently. Your responsibilities often include organizing conference calls, documenting incident progress, and ensuring all parties are informed and aligned on resolution strategies. This collaborative approach is vital for minimizing downtime and restoring services quickly.

What is the difference between Incident Management Coordinator vs Incident Response Specialist?

AspectIncident Management CoordinatorIncident Response Specialist
CertificationsITIL, CompTIA Security+CERT, GIAC certifications
Work EnvironmentCorporate, IT departments, emergency response teamsCybersecurity firms, IT security teams, government agencies
Employer & Industry UsageBusinesses managing incidents and crisesOrganizations handling cybersecurity incidents
Primary FocusCoordinating incident response efforts and communicationDetecting, analyzing, and mitigating security incidents

The Incident Management Coordinator primarily focuses on organizing and managing incident response processes within organizations, ensuring effective communication and coordination. In contrast, the Incident Response Specialist specializes in technical analysis and mitigation of security threats. Both roles require relevant certifications and work in related environments, but their core responsibilities differ in scope and technical depth.

What is the role of an incident management coordinator?

An incident management coordinator is responsible for overseeing the response to and resolution of incidents that disrupt business operations. They coordinate communication among teams, document incident details, and ensure timely resolution using incident management tools and protocols. This role often requires strong organizational skills and knowledge of incident response frameworks like ITIL or NIST.

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Incident Management Coordinator jobs near you
Infographic showing various Incident Management Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,346 per year, or $28.5 per hour.

Incident Management Coordinator

TYPICAL LIFE CORPORATION

York, PA • On-site

Full-time

Posted 22 days ago

Job description

Job Description:

The Typical Life Corporation (TLC) Incident Management Coordinator will fulfill the role of Certified Investigator within the Incident Management Department. This position reports to the Director of Incident Management.

At TLC, the care of our individuals and staff is our highest priority. The Incident Management Coordinator plays a big role in this, ensuring that we maintain a safe and healthy environment.

The Incident Management Coordinator investigates issues of concern and ensures that all assigned investigations are completed following the guidelines of timeliness, thoroughness, and objectivity. The Incident Management Coordinator must display a comprehensive knowledge of the Guidelines for Incident Management and Investigations and utilize critical-thinking skills in managing the workflow and decision-making responsibilities within this role. This person should also be capable of providing quality improvement recommendations and risk management and trend analysis as defined by ODP.

The Incident Management Coordinator is responsible to:

· Ensure that all Certified Investigations assigned and completed follow the guidelines of Timeliness, Thoroughness, and Objectivity.

· Report immediate concerns which arise during an investigation to the Director of Incident Management.

· Acts as and fulfills all duties of the TLC point person when designated by the Director of Incident Management or assigned On Call point person duties.

• Responsible to ensure all assigned incidents and investigations are entered into the Enterprise Incident Management (EIM) system within the required 24- or 72-hour timeframes.

• Ensure that all assigned Administrative Review and Final sections are completed within 30 calendar days, or an extension is filed, as necessary.

• Ensure that EIM completed incidents meet guidelines as set ODP.

• Communications with County AE, other Agencies such as Adult Protective Services (APS) and ODP representatives regarding incident management are made when required.

· Ensure that all assigned Investigation files are complete, securely maintained, and readily available for review by the Director of Incident Management and oversight entities as requested.

· Participates in Quarterly Certified Investigator Peer Review process.

• Ensures that Individuals, families, or persons designated by the individual are notified of investigations, as well as results of the investigation upon completion.

• Identify and support the implementation of individual and systemic changes based on quality and risk management analysis to mitigate individual risk, mitigate agency-wide risk and promote the health, safety, and rights of all individuals.

• Support individuals, teams, and programs to successfully implement aspects of the quality management plan, incident management, and risk mitigation procedures.

• Will contribute to the monthly, quarterly, and annual Quality Reports as required by appropriate leadership or board membership, but no less frequently than quarterly.

• Will be responsible for assisting in the education of all appropriate personnel in TLC Policies and Procedures as well as any Bulletin affecting the Investigatory or Incident Management process.

• Shall work with other members of the IM/Quality team to develop best practice methodologies for Investigations, Incident Management, Administrative Review, and implementation of Corrective Actions.

Qualifications Include:

· High School Diploma of GED

· Minimum of 3-5 years’ experience working with MH/IDD population

· Must not have any confirmed allegations of abuse or neglect

· The person must be a certified investigator (CI) or be able to obtain this certification within 90 days of hire

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