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Incident Response Coordinator

The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...

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How much do incident management coordinator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for incident management coordinator in the United States is $28.53, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $34.13 per hour, depending on experience, location, and employer.

What does an incident management coordinator do?

An Incident Management Coordinator is responsible for overseeing the process of identifying, managing, and resolving incidents that can disrupt business operations, such as IT system outages or security breaches. They coordinate stakeholders, communicate updates, and ensure incidents are resolved quickly to minimize impact. Their role often includes documenting incidents, analyzing root causes, and implementing improvements to prevent future occurrences. Effective Incident Management Coordinators have strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an incident management coordinator?

To thrive as an Incident Management Coordinator, you need strong analytical skills, knowledge of ITIL or similar frameworks, and experience in incident response or IT operations, often supported by a relevant degree. Familiarity with incident management tools like ServiceNow, ticketing systems, and IT service management (ITSM) platforms, as well as ITIL certification, is highly valued. Outstanding communication, problem-solving, and organizational skills are crucial for coordinating teams and resolving issues quickly. These skills ensure efficient incident resolution, minimize business disruption, and maintain high levels of service reliability.

How does an incident management coordinator typically collaborate with other departments during a major incident?

As an Incident Management Coordinator, you play a central role in facilitating communication and coordination across departments during major incidents. You’ll work closely with IT, security, operations, and business stakeholders to assess the situation, prioritize actions, and allocate resources efficiently. Your responsibilities often include organizing conference calls, documenting incident progress, and ensuring all parties are informed and aligned on resolution strategies. This collaborative approach is vital for minimizing downtime and restoring services quickly.

What is the difference between Incident Management Coordinator vs Incident Response Specialist?

AspectIncident Management CoordinatorIncident Response Specialist
CertificationsITIL, CompTIA Security+CERT, GIAC certifications
Work EnvironmentCorporate, IT departments, emergency response teamsCybersecurity firms, IT security teams, government agencies
Employer & Industry UsageBusinesses managing incidents and crisesOrganizations handling cybersecurity incidents
Primary FocusCoordinating incident response efforts and communicationDetecting, analyzing, and mitigating security incidents

The Incident Management Coordinator primarily focuses on organizing and managing incident response processes within organizations, ensuring effective communication and coordination. In contrast, the Incident Response Specialist specializes in technical analysis and mitigation of security threats. Both roles require relevant certifications and work in related environments, but their core responsibilities differ in scope and technical depth.

What is the role of an incident management coordinator?

An incident management coordinator is responsible for overseeing the response to and resolution of incidents that disrupt business operations. They coordinate communication among teams, document incident details, and ensure timely resolution using incident management tools and protocols. This role often requires strong organizational skills and knowledge of incident response frameworks like ITIL or NIST.

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Cities with the most Incident Management Coordinator job openings:

What are the most commonly searched types of Incident Management jobs?

The most popular types of Incident Management jobs are:

Who are the top companies hiring for Incident Management Coordinator jobs?

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Incident Management Coordinator jobs near you
Infographic showing various Incident Management Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,346 per year, or $28.5 per hour.

IT Incident Management Lead

Livenation

Beverly Hills, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Live Nation rating

7.1

Company rating: 7.1 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

12th of 52 rated entertainment

Job description

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

The Problem & Incident Management Lead is responsible for the governance, execution, and continuous improvement of enterprise Incident Management and Problem Management processes. This role ensures rapid restoration of services during operational disruptions while driving structured root cause analysis (RCA), post-incident review (PIR), and long-term corrective actions to improve system stability and operational resilience.
The role serves as the central operational lead during major incidents, coordinating technical teams, business stakeholders, communications, escalations, and recovery efforts in alignment with enterprise service management standards and ITIL best practices.

WHAT THIS ROLE WILL DO

Incident and Problem Management:

  • Own and manage the end-to-end Incident Management and Problem Management lifecycle across the organization.

  • Lead the response and coordination of major incidents to ensure timely service restoration and minimal business disruption.

  • Act as Incident Commander during high-severity incidents, coordinating technical teams and executive communications.

  • Ensure adherence to incident escalation procedures, communication protocols, and operational governance standards.

  • Facilitate operational bridges, incident triage sessions, and stakeholder updates during critical outages.

  • Manage enterprise problem records, ensuring underlying root causes are identified and resolved.

  • Drive proactive problem management initiatives to reduce recurring incidents and operational risk.

  • Maintain incident and problem management documentation, standards, and process workflows.

  • Develop and monitor operational KPIs, SLAs, trends, and reporting dashboards.

  • Partner with engineering, infrastructure, security, and support teams to implement preventive controls and service improvements.

  • Ensure effective utilization of ITSM platforms such as ServiceNow, Zendesk, Jira Service Management, or equivalent tools.

  • Drive continuous improvement initiatives across incident response, escalation management, and operational resilience programs.

Post-Incident Review (PIR) & Root Cause Analysis (RCA)

  • Lead all Post-Incident Review (PIR) sessions following high-impact incidents and service outages.

  • Conduct structured Root Cause Analysis (RCA) using methodologies such as 5 Whys, Fishbone Analysis, or Fault Tree Analysis.

  • Ensure detailed documentation of incident timelines, contributing factors, corrective actions, and lessons learned.

  • Drive accountability for remediation tasks, preventive actions, and long-term service improvements.

  • Identify systemic weaknesses, operational gaps, and process failures contributing to recurring incidents.

  • Present incident findings, risk exposure, and mitigation recommendations to leadership and stakeholders.

  • Track completion of corrective and preventive actions to closure.

  • Establish a culture of operational learning, resilience, and continuous service improvement.

  • Develop trend analysis reporting to identify recurring operational issues and opportunities for automation or optimization.

WHAT THIS PERSON WILL BRING:

  • 5+ years of experience in Incident Management, Problem Management, IT Service Management (ITSM), or Service Operations.

  • Proven experience leading major incident response and post-incident review processes.

  • Strong understanding of ITIL Incident Management and Problem Management frameworks.

  • Hands-on experience with ITSM tools such as ServiceNow, Zendesk, Jira Service Management, or equivalent.

  • Experience coordinating cross-functional technical teams during critical operational incidents.

  • Excellent leadership, facilitation, communication, and stakeholder engagement skills.

  • Major incident management and operational leadership

  • Problem management and root cause analysis expertise

  • Strong communication and stakeholder management skills

  • Decision-making under pressure

  • Process governance and ITSM operational excellence

  • Analytical reporting and KPI management

  • Cross-functional coordination and facilitation

  • Continuous improvement and operational resilience mindset

  • ITIL 4 Foundation or ITIL Managing Professional certificationnice to have

  • Certified Incident Manager (CIM) nice to have

  • Certified Problem and Change Manager (CPCM) nice to have

  • ITSM Implementation certificationnice to have

Schedule Requirements

  • Onsite 4 days a week

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

  • HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

  • YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

  • WEALTH: 401(k) program with company match, stock reimbursement program

  • FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

  • CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

  • OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.


Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-HYBRIDLOSANGELES,CA

#LI-CM2

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The expected compensation for this position is:

$80,000.00 USD - $100,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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