ZipRecruiter

Log In

1

Director Hotel Jobs (NOW HIRING)

Cherokee Casino

Manager Hotel Operations

Tunica, MS · On-site

Works closely with the Director Hotel Operations to implement strategic Initiatives provided by leadership for hotel operations. Assist in leading the implementation of policies, operating procedures ...

Cherokee Federal

Manager Hotel Operations

Tunica, MS

Works closely with the Director Hotel Operations to implement strategic Initiatives provided by leadership for hotel operations. Assist in leading the implementation of policies, operating procedures ...

next page

Showing results 1-20

All JobsHotel JobsDirector Hotel Jobs

Director Hotel information

What does a Director of Hotel do?

A Director of Hotel, often referred to as a Hotel Director or Hotel General Manager, oversees all aspects of a hotel's operations, including managing staff, ensuring guest satisfaction, maintaining budgets, and coordinating with different departments such as housekeeping, front desk, and food services. They develop and implement policies to improve efficiency and profitability, handle guest concerns, and ensure that the hotel complies with industry standards and regulations. Their ultimate goal is to provide an exceptional guest experience while achieving financial and operational objectives for the property.

What are the key skills and qualifications needed to thrive as a Hotel Director, and why are they important?

To thrive as a Hotel Director, you need extensive experience in hospitality management, a relevant degree (such as in Hospitality or Business), and a proven track record of overseeing hotel operations. Familiarity with property management systems (PMS), revenue management tools, and industry-standard certifications like CHA (Certified Hotel Administrator) is often required. Strong leadership, problem-solving ability, and exceptional interpersonal skills set top performers apart in this role. These skills are crucial for ensuring operational excellence, guest satisfaction, and profitable business growth in a competitive hospitality environment.

What are the most common challenges faced by a Director of Hotel and how are they typically addressed?

A Director of Hotel often faces challenges such as balancing guest satisfaction with operational efficiency, managing large and diverse teams, and adapting to seasonal fluctuations in occupancy. Addressing these issues requires strong leadership, effective communication, and data-driven decision-making. Directors typically set clear performance metrics, invest in staff training, and foster a collaborative work culture to ensure smooth operations and a positive guest experience.
More about Director Hotel jobs
What cities are hiring for Director Hotel jobs? Cities with the most Director Hotel job openings:
What are the most commonly searched types of Hotel jobs? The most popular types of Hotel jobs are:
What states have the most Director Hotel jobs? States with the most job openings for Director Hotel jobs include:
What job categories do people searching Director Hotel jobs look for? The top searched job categories for Director Hotel jobs are:
Director Hotel jobs near you
Manager Hotel Operations

Manager Hotel Operations

Hard Rock Hotel & Casino Tulsa

Tunica, MS • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

PRIMARY PURPOSE:
Provide direction and leadership for the property Front Desk team, consistent with the company brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, following company service standards. All duties are performed per company policies and procedures.


Position Status: Salaried/Exempt
Location: Gold Strike Casino

MINIMUM REQUIREMENTS:
   Bachelor's degree in hospitality, management, or related field or equivalent experience.
   Two (2) years of experience in the direction and management of employees in a similar hotel environment.

KNOWLEDGE, SKILLS, AND ABILITIES:
   Working knowledge of hotel management systems and operations.
   Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
   Broad management and leadership knowledge of front office operations.
   Ability to utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, etc. to generate action plans to address service opportunities.

   Ability to influence others to accept practices and approaches related to hotel operations.
   Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts.
   Excellent customer service skills.
   Able to lead and mentor a team.
   Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
   Effective listening abilities and the ability to make strong judgment calls.
   Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word, and Excel.
   Ability to effectively communicate in English, in both oral and written forms.
   Technical knowledge and experience with property management systems.
   Ability to work varied shifts, including weekends and holidays

WORKING CONDITIONS:
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
   Works closely with the Director Hotel Operations to implement strategic Initiatives provided by leadership for hotel operations.
   Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations team.
   Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards, and development.
   Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
   Participates in: Interviews, candidate selections, training, supervision, counseling, and coaching of front desk operations staff for the efficient operation of the department.
   Perform other duties as assigned.

SUPERVISION:
   Front Desk Clerks

Apply