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Director Hotel Operations Jobs (NOW HIRING)

CFS

Hotel Accounts Receivable Specialist

San Antonio, TX · On-site

$40K - $45K/yr

Direct exposure to hotel operations, leadership, and a newly forming finance team * Stable Monday-Friday, onsite schedule (no nights, no weekends) * Opportunity to help reset and improve AR processes ...

CFS

Hotel Accounts Receivable Specialist

San Antonio, TX · On-site

$40K - $45K/yr

Direct exposure to hotel operations, leadership, and a newly forming finance team * Stable Monday-Friday, onsite schedule (no nights, no weekends) * Opportunity to help reset and improve AR processes ...

CFS

Hotel Accounts Receivable Specialist

San Antonio, TX · On-site

$40K - $45K/yr

Direct exposure to hotel operations, leadership, and a newly forming finance team * Stable Monday-Friday, onsite schedule (no nights, no weekends) * Opportunity to help reset and improve AR processes ...

CFS

Hotel Accounts Receivable Specialist

San Antonio, TX · On-site

$40K - $45K/yr

Direct exposure to hotel operations, leadership, and a newly forming finance team * Stable Monday-Friday, onsite schedule (no nights, no weekends) * Opportunity to help reset and improve AR processes ...

CFS

Hotel Accounts Receivable Specialist

San Antonio, TX · On-site

$40K - $45K/yr

Direct exposure to hotel operations, leadership, and a newly forming finance team * Stable Monday-Friday, onsite schedule (no nights, no weekends) * Opportunity to help reset and improve AR processes ...

CFS

Hotel Accounts Receivable Specialist

San Antonio, TX · On-site

$40K - $45K/yr

Direct exposure to hotel operations, leadership, and a newly forming finance team * Stable Monday-Friday, onsite schedule (no nights, no weekends) * Opportunity to help reset and improve AR processes ...

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Director Hotel Operations information

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$45K

$96.7K

$137.5K

How much do director hotel operations jobs pay per year?

As of May 31, 2026, the average yearly pay for director hotel operations in the United States is $96,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $117,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Hotel Operations, and why are they important?

To thrive as a Director of Hotel Operations, you need extensive experience in hospitality management, strong business acumen, and usually a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and industry certifications like CHA (Certified Hotel Administrator) are often expected. Exceptional leadership, problem-solving, and communication skills help you inspire teams and deliver outstanding guest experiences. These skills are crucial for ensuring efficient operations, maximizing profitability, and maintaining high service standards in a competitive hospitality environment.

What are some common challenges faced by a Director of Hotel Operations, and how can candidates prepare to address them?

A Director of Hotel Operations often faces challenges such as balancing guest satisfaction with operational efficiency, managing a diverse team, and responding quickly to unexpected issues like staffing shortages or facility problems. Candidates can prepare by developing strong communication and problem-solving skills, gaining experience in various hotel departments, and staying up-to-date with industry trends. Demonstrating adaptability, a customer-focused mindset, and the ability to lead cross-functional teams will help you excel and overcome these challenges.

What does a Director of Hotel Operations do?

A Director of Hotel Operations oversees and manages the daily activities of a hotel to ensure smooth functioning and high guest satisfaction. They are responsible for supervising department heads, implementing policies, managing budgets, and ensuring the property meets brand standards. Additionally, they work to maximize profitability, address guest concerns, and maintain high service quality across all hotel departments. Their leadership is crucial to achieving operational goals and maintaining an excellent reputation for the hotel.

What is the difference between Director Hotel Operations vs Hotel General Manager?

AspectDirector Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and staff
ResponsibilitiesDevelops policies, oversees budgets, and ensures overall performanceEnsures guest satisfaction, handles staff issues, and manages daily activities
CredentialsTypically requires hospitality management experience, possibly advanced certificationsExperience in hotel management, often with similar certifications
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel, directly overseeing daily operations

The main difference between a Director Hotel Operations and a Hotel General Manager is their scope of responsibility. The Director focuses on strategic oversight across multiple departments or properties, while the General Manager handles daily hotel operations and guest satisfaction. Both roles require hospitality experience and management skills, but their focus and daily tasks differ significantly.

What cities are hiring for Director Hotel Operations jobs? Cities with the most Director Hotel Operations job openings:
What are the most commonly searched types of Hotel Operations jobs? The most popular types of Hotel Operations jobs are:
What states have the most Director Hotel Operations jobs? States with the most job openings for Director Hotel Operations jobs include:
Director Hotel Operations jobs near you
Infographic showing various Director Hotel Operations job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $96,747 per year, or $46.5 per hour.

Shift Mgr Hotel Operations

Resorts World Catskills

Monticello, NY • On-site

$62.35K/yr

Full-time

Posted 5 days ago

Job description

The Hotel Operations Shift Manager is responsible for supervising the Hotel operations and team members, which includes Guest Service Agents, Bell, Door and Valet Staff, Concierge, Wardrobe, Guest Room Attendants and Houseperson during shifts. The Hotel Operations Shift Manager is responsible to supervise work activities of assigned hotel operations personnel to ensure the smooth activities run in accordance to established standards.
  • To uphold and comply with Company's 5-star service Standards at all times.
  • Manage the hotel operations, employees and employee's/guest relationship.
  • Respond to guest complains.
  • Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
  • Accurate Payroll and scheduling towards business needs.
  • Manage and witness closing paper work and money drops.
  • Manages day-to-day Hotel operations.
  • Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
  • Performs daily guest room inspections.
  • Maintains proper credit and cash bank procedures.
  • Controls hotel inventories to achieve maximum sell out at maximum rate.
  • Attend pre-convention meetings and works closely with meeting planners to coordinate group activity.
  • Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
  • Manage payroll and all other activities
  • Assign duties to department employees and inspect their work to ensure that standards are maintained.
  • Conduct detailed inspections of rooms and public areas daily.
  • Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants
  • Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson
  • Prepare and inspect VIP rooms.
  • Prioritize rooms throughout the day.
  • Inspect housekeeping carts and all equipment for proper use and cleanliness.
  • Coordinate and inspect preventative maintenance and general cleaning accommodations
  • Handle early and late check outs and assign rooms as needed.
  • Inspect Turndown service.
  • Monitor, correct and report room discrepancies
  • Assist other shift managers, managers, Directors and above with designated tasks and projects
  • Coordinate work orders with the Engineering Department and follow up until completion.
  • Conduct daily pre-shift meeting with room attendants and house attendants.
  • Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action.
  • Issue supplies and equipment to workers and oversee proper usage.
  • Participate in training new hires and monitor their progress
  • Possess understanding of revenue management, related yielding and room inventory availability and control

Essential Requirements:
  • Strong supervisory and communication skills
  • Ability to work independently.
  • Excellent time management skills.
  • Good communication skills.
  • Able to work in fast paced environment
  • Working knowledge of Microsoft Office
  • Strong Organizational skills and demonstrated problem solving skills

Knowledge/Work Experience:
  • Must be 18 years or older
  • Five (5) years Hotel Management experience with three (3) years in a supervisory capacity in a high-volume luxury property
  • Previous experience in a five-star facility preferred
  • Previous experience in a resort casino environment preferred
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
  • Working knowledge of Microsoft Office

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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