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Director Hotel Operations Jobs in Indiana (NOW HIRING)

The Ghoman Group

Operation Manager

Indianapolis, IN · On-site

$60K - $80K/yr

Direct and oversee all daily hotel operations to ensure efficiency, productivity, and exceptional service delivery. * Ensure all departments operate in compliance with company policies, brand ...

MHG Hotels

Bench Operations Manager

Indianapolis, IN · On-site

Work closely with the department managers and general manager to maximize room yield and hotel ... Be direct yet tactful and considerate of the audience. * Speak with others using clear and ...

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Director Hotel Operations information

Is a director of operations a high position?

A director of hotel operations is a senior management role responsible for overseeing daily hotel activities, staff, and guest services. It is considered a high-level position within the hospitality industry, often requiring extensive experience and leadership skills.

What are some common challenges faced by a Director of Hotel Operations, and how can candidates prepare to address them?

A Director of Hotel Operations often faces challenges such as balancing guest satisfaction with operational efficiency, managing a diverse team, and responding quickly to unexpected issues like staffing shortages or facility problems. Candidates can prepare by developing strong communication and problem-solving skills, gaining experience in various hotel departments, and staying up-to-date with industry trends. Demonstrating adaptability, a customer-focused mindset, and the ability to lead cross-functional teams will help you excel and overcome these challenges.

What is the difference between Director Hotel Operations vs Hotel General Manager?

AspectDirector Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and staff
ResponsibilitiesDevelops policies, oversees budgets, and ensures overall performanceEnsures guest satisfaction, handles staff issues, and manages daily activities
CredentialsTypically requires hospitality management experience, possibly advanced certificationsExperience in hotel management, often with similar certifications
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel, directly overseeing daily operations

The main difference between a Director Hotel Operations and a Hotel General Manager is their scope of responsibility. The Director focuses on strategic oversight across multiple departments or properties, while the General Manager handles daily hotel operations and guest satisfaction. Both roles require hospitality experience and management skills, but their focus and daily tasks differ significantly.

What are the key skills and qualifications needed to thrive as a Director of Hotel Operations, and why are they important?

To thrive as a Director of Hotel Operations, you need extensive experience in hospitality management, strong business acumen, and usually a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and industry certifications like CHA (Certified Hotel Administrator) are often expected. Exceptional leadership, problem-solving, and communication skills help you inspire teams and deliver outstanding guest experiences. These skills are crucial for ensuring efficient operations, maximizing profitability, and maintaining high service standards in a competitive hospitality environment.

How much does a director at a hotel make?

A hotel director of operations typically earns between $70,000 and $150,000 annually, depending on the size and location of the property, as well as experience and certifications. They oversee daily hotel functions, manage staff, and ensure guest satisfaction, often working long hours including weekends and holidays.

What does a hotel director of operations do?

A hotel director of operations oversees the daily management of hotel departments, including front desk, housekeeping, food and beverage, and maintenance. They develop strategies to improve guest satisfaction, ensure operational efficiency, and meet financial goals, often requiring leadership skills and industry certifications. The role involves coordinating staff, managing budgets, and maintaining quality standards across the property.

What does a Director of Hotel Operations do?

A Director of Hotel Operations oversees and manages the daily activities of a hotel to ensure smooth functioning and high guest satisfaction. They are responsible for supervising department heads, implementing policies, managing budgets, and ensuring the property meets brand standards. Additionally, they work to maximize profitability, address guest concerns, and maintain high service quality across all hotel departments. Their leadership is crucial to achieving operational goals and maintaining an excellent reputation for the hotel.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager or Hotel Director, responsible for overall operations, strategic planning, and financial performance. These roles often require extensive experience, leadership skills, and industry knowledge, and they can earn six-figure salaries depending on the hotel's size and location.
What are the most commonly searched types of Hotel Operations jobs in Indiana? The most popular types of Hotel Operations jobs in Indiana are:
What cities in Indiana are hiring for Director Hotel Operations jobs? Cities in Indiana with the most Director Hotel Operations job openings:
Director Hotel Operations jobs near you
Infographic showing various Director Hotel Operations job openings in Indiana as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution.

Operations Manager

Residence Inn/SpringHill Suites Indianapolis

Indianapolis, IN

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Position: Operations Manager

Reports To:  General Manager

Position Summary: The Operations Manager is responsible for maximizing hotel operations, including guest and employee satisfaction, financial performance, sales and revenue generation, and delivering a return on investment to ownership. This role involves overseeing and modeling efficient and courteous service throughout the hotel in accordance with company standards while optimizing revenue. The Operations Manager is also responsible for ensuring adherence to all applicable company standard operating procedures.

Pay Range: [$45,000 to $55,000] based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maximize guest experience and ensure overall service excellence.
  • Maintain and uphold Brand Standards throughout the hotel.
  • Direct and coordinate activities of the front desk, housekeeping, reservations, guest services, security, and maintenance departments.
  • Optimize Average Daily Rate (ADR) and Occupancy levels.
  • Facilitate communication between Sales and Operating departments.
  • Monitor daily hurdle points, selling strategies, competitive rates, and internet rates to yield the best room revenue and occupancy rates.
  • Implement aggressive up-selling strategies to maximize room rates.
  • Oversee housekeeping and maintenance operations to ensure compliance with standard operating procedures.
  • Control department head schedules and expenses, implementing cost-saving strategies as necessary.
  • Monitor and control daily costs per occupied room for housekeeping and maintenance.
  • Ensure that the property meets or exceeds Brand Standards.
  • Participate in the Manager on Duty program, ensuring the hotel’s guest services are fully supported.
  • Empower associates to exceed guest expectations, solicit guest feedback, and promptly resolve any guest complaints.
  • Model desired behavior in all aspects of hotel operations.
  • Adhere to all work rules, procedures, and policies established by the company.
  • Understand and adhere to budget guidelines, including staffing and purchasing procedures.
  • Assist in recruiting, interviewing, and training new associates.
  • Ensure compliance with all relevant labor laws and regulations.
  • Ensure all financial transactions are properly documented and reconciled.
  • Maintain adequate levels of supplies and ensure proper documentation of maintenance issues.
  • Properly handle and account for keys.
  • Be knowledgeable of and enforce emergency procedures and security policies.
  • Provide ongoing coaching and support to team members, fostering a positive and productive work environment.
  • Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
  • Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction
  • Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
  • Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
  • Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.

Qualifications:

  • Education: High School Diploma or equivalent education required.
  • Experience: Minimum of three years of supervisory experience in hotel operations, with a focus on front desk, housekeeping, and maintenance.
  • Excellent verbal and written communication skills.
  • Basic computer skills and knowledge of hotel management software.
  • Ability to maintain compliance with local, state, and federal laws and regulations.
  • Ability to stand and move throughout the hotel for up to four hours at a time.
  • Must be able to lift up to 15 lbs occasionally.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

  • Medical

  • Dental

  • Vision

  • Flexible Spending Account (FSA)

  • Health Savings Account (HSA)

Financial Security & Peace of Mind

  • Basic Life Insurance & AD&D

  • Voluntary Life Insurance

  • Voluntary Short-Term Disability

  • Voluntary Long-Term Disability

  • Critical Illness, Hospital Indemnity & Accident Plans

  • Pet Insurance

  • Eligible for 401(k) participation after 90 days of full-time employment.

Time to Recharge

  • Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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